based on 1548 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did not like the idea that I had to bring my camper up to you to get it fixed when you could have fixed it at my site at Blackthorne resort
All of it!
The best
I dropped my RV in September and if it was not for me calling every two weeks i would have had no idea why it took until yesterday for my parts to arrive. When I called all, I was told was it is on back order. BS. No one called to check on my awning until I got rude with Derrick.
Your customer service is terrible. Except for the forever warranty, you will never see me or my RV again
Work always done when indicated and for the quoted amount.
A+ service..thumbs up
The best service around. Everyone is always helpful.
Always a pleasure visiting Alpinhaus RV .
We have purchased multiple units at the Amsterdam location and have been very happy with the sales, finance and service teams efforts on our behalf.
Thank You for enhancing our RV experience.
Keith went above and beyond helping a new trailer owner winterize and store. Much appreciated!
STEVE
.
Overall wonderful experience! We just traded in our trailer and bought a new one at the Port Jervis location. From sales, to financing, to the walk through - everyone was not only knowledgeable, but also super friendly. No pushy sales or pressure. They even delivered the new trailer to our home after we had an issue with our hitch! We would highly recommend this RV dealership! Laurie and Brian Dever
Very easy to work with. I have a third party warrantee and they are always helpful in making sure that whatever can be covered is covered, so I am very thankful for that too.
thanks
Know what your telling the customer will actually work on there purchase
Easy
Dave Behuniak has communicated very well and I appreciate the texts he sends to let me know the status of my RV on a timely basis.
For most part I am a satisfy customer.
Need to improve communications. Several times in the buying process and also now in the service department, I need to make phone calls or e-mail requests to find out the status of my camper. I would expect a phone call that originated from Alpin Haus, not to make me contact you. Even a reply of "I received you message and I'll get back to you by _____" would be acceptable (Need to make sure that you complete the follow-up).
I have been discouraged by the warranty repairs on my 2021 Grand Design trailer. They seem to take a very long time, and I'm still not sure of the status since the trailer has been put into winter storage at your lot. Nobody ever contacted me to say that the warranty repairs were completed or to provide a status update. (see above for better communication). To say that you are shorthanded or swamped with work does not encourage a person to come to you for camper services.
I'd like to be more enthusiastic, but I don't have that feeling from Alpin House yet. Hopefully, it will improve because I want to remain a customer of Alpin Haus. I hope that you receive this message in a positive way. It may be a bit critical, but you did ask for feedback for improvement.
Flexible schedule. Worked with me to get my Roadtrek winterize quickly.
Great
Quick clear communication
1. Your salesman Art Cooper was 100% informative and helpful, 0% pressure, making our purchase decision pleasant and easier.
2. Your financial person Josh VanNess pointed us to an insurance company with policy coverage I am very happy with, plus he also made the paper-work portion of the purchase process pleasant and uncomplicated.
3. Kevin, who walked us through the Tellaro and showed us the various systems, was likewise pleasant, informative, and most importantly patient. On a few systems I had to ask the same thing two or three times, yet each time he patiently and pleasantly explained them as if it were the first time.
We interfaced with two other employees during the delivery process and they were pleasant and helpful as well.
In conclusion, you have a great team from a purchaser's perspective.
Courteous service, not aggressive. Well prepared to answer all my questions. Spent sufficient time with me ( 2 hours) upon delivery of my new camper. Offered additional services during the sale. Referred me to an insurance agent that offered a verify competitive policy.
Friendly and courteous people. Best quality rvs.
Service department is the best around. Whatever I needed anything they were there to help.
The knowledge of your Amsterdam staff about trailers. If you didn’t know the answer then, they knew who to ask or where’l to find it out.
Always incredible customer service!
They are great to deal with!
Service personnel are very patient and kind considering they are dealing with new and inexperienced owners.
Always Friendly, and Knowledgeable,and always do A great job!