based on 3891 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Alpin Haus in Amsterdam,NY is by far our Preferred RV Dealer. Even with todays Pandemic situation their customer service has not faltered. Sales,Management and Service all work together to make for a very Pleasurable buying experience. This all leads back to the owners that really care and back up everything they do or sell.
Thank again,
Your Guaranteed repeat customers
Chad, Amanda and 🐾Lady
Jake, our sales rep, was able to order a Georgetown GT7 36K7, (a model Alpin Haus normally does not carry) for us. Following a protracted wait, we accepted delivery. There were some minor issues and the Georgetown was returned to the service department to rectify them. Dealing with service was a simple and pleasant experience. I anticipate the return of our Georgetown very soon.
We love your sales department, but your service needs help. I'm afraid to have my service done there. Our previous experiences were not good.
Everyone is very friendly with the impression given that they honestly want to provide you with what is best for you. Justin takes customer satisfaction to the pleasant extreme. All are very very good
Very attentive to your problems or concerns.
People call me back, most of the time.
Everyone is always helpful and friendly, repair work to my RV was excellent, and completed timely
We have purchased 5 campers over the years. We've had Greg Clark as our sales person for the last 4 purchases. We couldn't be happier with Greg and the Alpin Haus team. Is is always such an easy process when making a purchase.
Having to fully pay for water damage when in the spring requesting assessment of caulking and told ok then was not appreciated. Post inspection after repair where corner shelves were not put back in likely preventing their thinking the need to place two ugly screws in the center of the panel over the bed area (front) after having to remove these panels to repair water damage that could have been prevented back in the he spring that is now a terrible eyesore.
Many of the issues with the purchased RV were still not addressed.
Always have been responsive to the customer.
One of the the most professional dealerships I have dealt with
Mike the salesperson was phenomenal and made the entire process very simple.
Finance was excellent with the closing process financing bank approval Etc….
Finally got someone to listen to our problems!!
Friendly and enjoyable place to shop. Buying the RV was a good experience.
Everyone is very professional and knowledgeable. I felt like I was important to them.
Advertising price to actually match what what you do
Your service dept is awesome!
I can’t get a call back from service over the status of my motorhome that was checked in on October 16th.
Remember, service sells.
The staff is friendly and knowledgeable.
Kevin is a great tech and represents your company with dignity and pride. He should be recognized by your company for is ability and professionalism. I do believe that charging the customer and pre approving diagnostic time for warranty work at the time of making the appointment (or not getting an appointment if you don't approve it)is wrong. I worked in the automotive industry for 35 years, Warranty repairs are covered in full, diagnostics, parts, and labor. I realize Warranty times pays the dealership a lot less than customer pay, but that is the dealerships issue with the manufacturer and should not be the customers responsibility after buying a new trailer(not used) expecting everything to work as designed. Hence the warranty to make it work as designed, especially when you pay as much money (and more) for a trailer then a car.
Reduce your labor rate!
quality
Everyone is very professional. You are treated like a V.I.P. at all times. This IS the only place to purchase and have your RV serviced.
I am very pleased with the level of customer service provided in the service department . The advisor stays in touch and provides relevant information regarding diagnostics, solutions and recommendations. The service technician has been spot on with identifying and correcting issues of concern to owner . Well done!!
The two gentlemen that came out were very nice and knowledgeable. They were kind toward all of our requests. They went out of their way to help us and make sure everything was taken care of before leaving. Super happy with this two!!
I have always had good service from Alpin Haus.
At this time we are also looking to purchase a new camper.
Dealing with Jake and so far he has been very helpful.
It was a real joy to deal with a company so customer and product focused. Alpin Haus worked with us to get the particular RV we wanted from the manufacturer and had it shipped to their facility. We received daily updates from our salesperson (Charles Weitz) during the entire process. We drove from Virginia Beach VA to Amsterdam NY to receive it and Alpin Haus was more than ready for us. The walk-thru with Lance our technician, financing, and receipt of the coach was seamless and pleasant. This included the replacement of the fridge which was done quickly and professionally. This is the fourth RV I've owned and the first time I've left the lot with a smile and a product I felt confident about.
BRAVO to everyone at Alpin Haus for making this a pleasant experience and restoring my faith in outstanding customer service!!
Everyone was extremely friendly and knowledgeable. We are so grateful to have found people who can work on our Tiffin! Thank you for the estimate, the appointment and working with us!
Speed up your service department. Don’t return an RV to a customer with unresolved, serious, problems.
My experience with the service team has been great