based on 714 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They have done an awesome job of fixing my camper.
The location is 225 miles from my home but
Bill in service is a master know it all friendly and takes the time to explain what he’s fixin
Dave another tech in service seems young but so competent and friendly too
Dave the service writer is meticulous knowledgeable and thorough
Gerry in parts is ever so helpful in ordering parts and helping to find the right one for me and my application
Finally there’s Steve who made it all happen and got me into my motor home.
There is a receptionist who answers the phone’ it’s a great day at Alpinhaus’ with conviction and sincerity.
There are more a lot more who make my RV experience wonderful.
Amsterdam is my RV home and my home were I trust respect and count on the profession team.
It’s always worth the trip
Very helpful and friendly staff.
Very friendly and knowledgeable staff.
Repairs under warranty is taking over3 month
Aaa, Gil, the whole staff was very knowledgeable. We would travel over 2 hours to use them again when the time comes.
The service was excellent!! Mike in service at the Saratoga location was extremely professional and more than that very helpful.
Variety
I really like the salesman Mike Maoes who showed us our camper. He was a no pressure salesperson who let us take our time deciding between two campers. I really appreciated not being pressured to make this major decision. One suggestion I have is that when you put your deposit down on the camper you are given the pricing for additional service contracts. Dennis Monochello was very nice but when we were given the prices for the additional coverages which are several thousand dollars for 5 years of coverage it isn't a decision I could make on the spot. Something that pricy needs to be thought about in advance and you need time to study what each one offers. I felt sad that I had to sign a paper stating that I turned down these offers when I might have purchased them if I had time to review them in advance. I will still recommend Alpen Haus to my family and friends.
Everyone at Alpin Haus is very friendly. Very attentive. They listen to you. Also they do not judge you when you have a mishap. They listen to you and go full throttle to fix the issue. Very pleased with Alpin Haus.
The variety of RVs onsite to view.
Is that I have never had to wait along time for service, that Brian calls and updates me on everything. We have been going to Oakridge NJ since they open for service and have been very satisfied.
Thank you,
The Finches
Service Depart Staff.
Very expensive.
Your staff is awesome
Was not happy with warranty work and the high price of the trailer. I felt like they can do more to try to get things done and repaired on a brand new trailer. They also wanted to charge me just to look at something to see if it needed a warranty work.
They said when we got there that the service would take 3 hours. They had our motorhome done in 3 hours. Randy in the service department was very good in explaining what was done. Thank you Alpin Haus.
Our salesperson, Heather, went above and beyond to make sure that we saw every RV we wanted to see, knew all the features available, and made sure we got what we needed on top of what we wanted. She even went to another branch to get an RV we were excited to see. Lance explained how to use every single feature, gave us great advice, tons of information and the confidence we needed to get started.
We were glad to find a dealer in New Jersey that carried the Grand Design brand. We feel fortunate to have become part of the Alpin Haus Family as everyone made us feel right at home and made the whole sales process so easy.
Everything. Everyone was knowledgeable and friendly. Purchasing our awesome Transend was so easy. Anything and everything we need to know was told to us. Love this place and would recommend Alpin Haus to everyone I know.
You had what we needed and the salesperson asked a few questions and got us to the product we needed
Not like … love! Jacob Rienhart was so knowledgeable patient and open to discuss his personal ventures. The Alpinhaus crew, Kyle, Jim Bearcroft and the front end staff welcomed us like family! The joy expressed by them was overwhelming and welcomed!
Jacob never ignored a question or request…. No matter how foolish it seemed during after thought! Jacob is one of the family now and we hope he will find us and stay on one of our ventures!
Thank you all for a wonderful experience buying our new home!!!
Treay Jacquay has been our contact since getting our 2022 Thor Tellaro serviced. He has done a great job keeping us informed.
Thank you
First name removed and Debbie Last name removed
All good
Great customer service.
My wife and I went to Alpin Haus in Oakridge and met with Mike Mapes. We had no idea what we were looking for, just that we wanted a travel trailer so that we could make some memories while the kids are still young. Mike was very patient, as I asked every question that I could think of. He continued to be patient despite me having them bring one down from Port Jervis and leaving a deposit only to change our minds again. In the end, with Mike's help providing the pros and cons of each, we were able to make a final decision on the one that suited our family and our needs the best. I then sat with Dennis Monochello to sign all the paperwork. He provided me with all the information needed to make informed decisions on what coverages I wanted and helped get me approved without having to perform a second hard inquiry when the decision was made on a more expenisve model than initially selected. They were professional, courtesy, and most importanty patient with us. Mike was not pushy and did not try and sell us on something more expenisve. This old school sales method is hard to come by and it was nice to see that this still exists. We finally went with a 2022 Jayco Eagle HT 284BHOK, and we can't wait for our first camping trip. I've heard great things about their service department and will continue to do business with Alpin Haus for years to come!
Very friendly, helpful and knowledgeable
Overall I would recommend AlpinHaus to others due to large selection, strong support capability, and being a family-owned business. A recommendation for improvement is in responsiveness to questions. During the sales and post-sales process, on more than one occasion I had gone a couple of days without a response, or received no response at all to questions via email. In at least one case, I found out later that the person was away from the office. In these cases it wasn't a big deal because there wasn't any real pressing issue, just general questions - but frankly it is a bit unnerving, especially after the sale. I can completely understand that maybe it's just because everyone is stretched thin. Also, in my case I was show and sold a specific model # with desired features, however upon delivery there was a difference in features that were supposed to be in the delivered trailer (even though the manufacturer model #'s appeared to be exactly the same - not AlpinHaus' fault). That being said, I appreciated how AlpinHaus made it right, and got me in contact with the manufacturer to express my concerns, and also made sure to get me the desired show model. If you can improve the process of checking for differences between trailers (showing one, but delivering a presumably identical one), I think that would prevent future buyers from feeling stressed and aggravated.
Sales staff in Oak Ridge is great, very helpful and thoroughly explained everything to me. I was purchasing a used, smaller unit but felt the care they gave me was equivalent to what they'd give to someone spending big bucks on a new unit. My trailer is being stored onsite until spring, so I won't be having my demo until then, but did meet the person (his name escapes me) that will be doing the demo, he was nice enough to give me a quick demo of the heating/fridge/etc. in the unit so I knew it was all functioning...he was great.
Great experience with Jake Reinhart working through my purchase of the Coachmen Leprechaun motorhome.
His knowledge and experience gave me the answers that I needed; and his follow through and relatability gave me the confidence that I was getting the product I wanted and from a dealership that I had confidence in doing business with.
Thanks also to Kyle Smith and Bill Ag' for their roles in my experience.