based on 2511 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable and friendly staff. Very helpful with new RV owners
In all my contacts with Alpin Haus I have been treated with respect and professionalism.
Roof not recoated..
Bought used camper missing stuff..
Tire pressure wasn't check..
TOLD US..
THEY DEFOG..CAMPER B4. WE GET IT..
WAS FULL OF 🐜 🐜 🐜 🐜 🐜 🐜 🐜
ANTS..
NO GAS TANK COVER. SAID WOULD B FILLED.
NOT FILLED
just make sure every customer has all the facts & prices. Whether they ask or not.
Service was good, the service tech did a good job, the lady at the service desk was very professional and was awesome keeping I tounch
Everyone was excellent and friendly!! Would recommend to family and friens
I am so grateful for all the help and receptivity I have received from the Staff and Managers at Alpin! They have been prompt and willing to remedy issues I have discovered with my new purchase! It sorta feels like FAMILY atmosphere with them!
Love the new bathroom fan. It is quiet and easy to use. Technician was knowledgeable and helpful checking the RV for any future concerns while servicing the roof and AC.
Fast great service
Released our new RV without it being detailed and with defective parts. Returned RV for cleaning and repair and left for multiple weeks to pick back up and discovered not all issues had been addressed. Instruction on vehicle utilization was weak with staff unable to answer specific questions relating to vehicle software and lithium ion battery education.
The techs were very professional , but on the original day, they were supposed to show up they called in sick and nobody called to let us know they wasn’t showing up so my wife lost a day of pay to sit up there for Nothing
I've never had a problem with service.
Service reps could be more attentive to the customers needs and especially to those waiting. Could provide updates/status of work being done.
They seem very attentive to your needs and will work with you.
great people to do business with! I really enjoyed my shopping experience. I found exactly what I was looking for at a great price.
The Amsterdam Alpin Haus has an amazing team, from sales to service. We are seasoned campers having had multiple travel campers but Alpin Haus team was informative helpful and followed thru w any problems or concerns.
We had our camper delivered to our current site by Alpin Haus. The delivery/set up man did an excellent job parking it and setting it up despite the fact it was an extremely difficult spot Also, we had a few repairs needed after set up and the repairs were done timely and accurately.
Again we were extremely pleased with the entire team and will do business with them in the future and give a good word!
You took care of our problem quickly, contacted our warranty company and through them got 2 new axels for us.
Brand new trailor, manufactured poorly, pour communication for repairs, no call backs. Seasonal starts this week still nothing have other questions with no response. Very poor customer service!
Great service, timely, finished on time as promised.
Service was correctly performed on trailer.
Very pleasant and helpful. They took care of dealing with the manufacturer on two warranty issues for me.
Pleased with the ease of registration for an appointment, the efficiency of the service and the prompt and courteous manner of dealing with customers. Will definitely be a repeat customer.
Inventory was great- lots to choose from
We were promised a free detailing on the our trailer - since, it was not detailed after a body restoration last Fall. Nothing appears to be have been done. I’ll do my own detailing. I took some photos of the trailer after driving to Alpin Haus, the trailer images show bird dropping and dirt.
Hopefully, the de -winterization was completed.
Great customer service! Super friendly and knowledgeable.
I asked that one of my key fobs to lock/unlock my Tiffin Class A be reprogrammed. They spent considerable time trying to locate the module and reported back that they couldn’t locate it. That was disappointing. In my opinion if you can sell a $500,000 motor coach then you should be able to service it or call another Alpinhaus facility for a consultation. Secondly I asked for some additional service inspections and was told that they were short technicians.
In July of 2022 I spoke to a salesperson about a used Tiffin and was directed to the Oak Ridge branch manager. He was forthright and told me to call the Amsterdam manager for accurate information. I called and made an appointment to inspect the 2018 Allegro. The Amsterdam manager introduced me to a salesman Steve Quill. Steve took my wife and I to inspect the vehicle a d when something didn’t work Steve excused himself and drove to service. He returned with Bill( the god of RV service). Bill had driven the RV back from the South and new it’s functionality.
I know from running several businesses that personnel are vital to your success and reputation. Having set the standards of Alpinhaus in Amsterdam NY and through phone, internet and FaceTime the eyes ears and knowledge of one can be shared. This would make each of the six facilities para per sue. I originally chose Oak Ridge for convenience rather than take the two hour drive to Amsterdam each way.
Easy to schedule appointment.
Quick, dependable, and thorough.
Personable and knowledgable service. Michal Wieprzowski is great.
We love the design of the “ ST390RK”. The layout plans are very accommodating.
Service personal employees are friendly and attentive to our questions.