What our customers think of us!

Knowledgeable, friendly, thorough, easy to work with!!

Love ❤️ your service department! I am a long time customer and the team has never let me down!

I would love to give a shout out to the supervisors of Justin, Dennis, Mike from the Oak Ridge office. They are the best and have taken care of my wife and I through all our RV needs. We have purchased "Several" RV from Oak Ridge (Garick) and now (Alpin Haus).

We would like you to know that not everything has always gone smooth but Justin has ALWAYS made sure things were made right by us as customers. Dennis, has made sure all our paperwork was completed and that we were getting the best rates possible.

Thank-You Alpin Haus for have a great crew in the Oakridge Office.

Respectfully,

First name removed AND LINDA Last name removed - Email address removed Phone number removed

Competent service

Excellent sales team and excellent Service delivery/orientation

Quality

They had my camper since May of 2021, ordered the wrong part to begin with didn’t get it put in until December 2021. Will never do business with them again. Maybe pay attention and order the appropriate part to begin with.

Everyone is very nice which doesn't cost anything but builds customer loyality. They do what they say even with set backs. We believe that all staff members have the customer's interest in their decisions within the confines of Alpine Haus processes

The need to keep the inventory correct on the locations if your inventory. I was shown and put a deposit on a trailer that was already purchased. I then went and looked at the trailer I put a deposit on and had a few things that needed attention that should have been checked during delivery. I almost walked away. Then when I went to pick up the trailer the main items that were damaged were not addressed and more items were found to be broken. I have yet to receive a phone call on the parts ordered.

I was taken care of very professionally and friendly. The work was done on time. Some extra requests were handled as well. I was pleased with the experience.

Loved Mike and Dennis and Justin.! All very helpful and knowledgeable about the trailer, financing and helpful with questions and delivery. I am very satisfied with this experience and have already referred others to Alpin Haus.

Thank for everything!
Name removed

Excellent customer service. They truly take care of you from the beginning to the end and beyond. It's good to do business with this company because it's a mom and pop type store, you get direct service in a kind, professional manner, not a sales person trying to make a commission. Besides all that. They have top of the line vehicles for every budget.

Services have been reasonably quick and thorough. No problems encountered and personnel have been friendly and easy to work with.

Helpful in answering all of my questions.

Good selection, great salesman

We bought a camper from Alpin Haus. The process for the most part went good. There was some issues with our camper.

Prices are too high because, I think, there is no competition. In addition, although the service managers are friendly and professional, they do not communicate in a timely manner.

very nice product and service

All of it very professional!!

The service department tried to charge me $500 for a 30 minute job to repair a pipe that should’ve been under warranty because they already fixed it less than 12 months ago. Then, when I declined the work being done they made me pay $114 for a “diagnostic” fee for looking at the camper for less than 5 minutes. I dropped it off and it sat for 2 weeks when I was told it was going to be looked at the week I dropped it off. Their technicians stated the pipe must’ve froze because there was no antifreeze. The reason for no antifreeze was because the pipe they installed cracked and the antifreeze leaked out all over my driveway. Nothing else, including the trap connected to the pipe that cracked, was broken. If there was no antifreeze then all those other things would’ve cracked as well.
I will never come back to Alpin Haus and I’ve already put it out on social media and also to everyone I camp with not to come to your company. The customer service was not good and they’re blaming me for a faulty product they installed. I don’t believe this can ever be rectified. I would never feel comfortable bringing my camper back or having anyone I know bring their campers there either. There aren’t a lot of places for people to go for camper repairs and this experience was one I will negatively remember. Thank you.

Staff are always friendly and helpful, and they take care of my RV needs.

I wold be more likely to use the saratoga store if the winter storege aria was fenced in with security cctv cameras.

Highly recommend Alpin Haus. Excellent sales staff, Salesman Don and Kyle made it a very enjoyable experience

All of the people at Alpenhaus were so supportive and helpful. It was a great experience purchasing an RV from them. The walk-through was very educational and we learned so much. They were very warm and supportive and even checked on us to make sure we got home OK.

After hearing all the other “ Horror “ stories about work preformed at many of the other RV Dealerships, we are over the Moon with “ Alpin Haus “ !
Alpin Haus has taken fantastic care of our Family . From purchase to servicing ( due to a recall ) , professionalisms seems to flow threw their veins !
Caring , fair and very easy to work with ! We especially like their communication with us ( updates as to progress ) !
Thank you , Alpin Haus
Hank & Marianne Last name removed

the repair shop has taken care of all my problems with my RV not bought from you.
Sales Dept has been great too.
So I am buying a new unit from you.

Thanks All

Asa was very helpful knowledgeable and nice to deal with. spent time with our friends first to look at camper and then time with us. not pushy just happy to be of service.

lots of inventory

everyone gets up to help or inquire when you walk in the door.

place very clean

Dan who gave us our tutorial again very nice, easy, knowledgeable or got someone who knew if he didn't. really great.

Knowledgeable and helpful team

Outstanding service with everyone at Alpin Haus !! Would never do business anywhere else !!

Everyone was amazing! Beyond willing and helpful, answered all our questions and provided helpful tips and suggestions