based on 1562 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You always find a way to help in a timely fashion when we need it.
There trailers are great and there service is like no other.
Email would be preferable so responses are timely
Customer service.... I left three messages for the service department and never got a return call.
Also, had my trailer serviced there last year and found it unlocked and two screws missing from an area that they were working in. This year I checked after the work was completed and the trailer was locked and everything else seemed good.
Your parts guy tried to pressure me into buying things i didnt need and then told me it was against the law to tow my camper without buying overpriced things.
Alpin Haus handles my winterization and annual warranty check up each year. They make sure I will be all set for the next camping season. When an employee called me to remind me of my appointment I was camping and had a problem with the hot water heater. I asked her if she could talk to someone in the service department and get suggestions of what to do. This had happened before and I knew they said it was a simple fix. She called me back and also sent me a video. I was able to fix the problem and had hot water once again!! Thank goodness, as it was 34 degrees at night. She went above and beyond to help me and I greatly appreciate that!
John is the best service tech. He is extremely knowledgeable, friendly and professional.
Dave Behuniak, the service guy is awesome
Sales and service
The work on my RV was done quickly and done well. I was greeted by the representative and was made welcome. Great work!
Very professional and explained all the work clearly
From the very first e-mail to picking up my TT after warranty work, replace defective roof AC unit, every person I communicated with was very professional and courteous. My concerns were listened to and addressed and taken care of. I did not purchase my TT from Alpin Haus but I was treated like a long time customer. My warranty work was completed in a very timely manner and at minimal cost to me. I would not hesitate to recommend Alpin Haus.
Forever warranty misrepresentation
Friendly
Appreciate the service team and the assistance from Charles in sales
Very easy smooth transaction
Good variety of equipment, same day service with appointment. Knowledgeable service staff
Friendly, attentive staff
Knowledgeable staff. Full line of RV's and related products. Service, parts and rentals, they've got it all.
Good service
Good caring people through out
Great service
Good service no pressure
You charged me $300 for doing inspection it took 15 minutes and then told me that my problems were not warranted yet you sold me a contract for bumper to bumper protection
Quicker service appointments
Excellent service dept- Tellaro product very disappointing- Attempt to trade for an alternate product after less than one year yielded a less than fair trade in value.
The service department customer service is terrible
We’ve had issues with our new camper since July and a few Serice calls later issues not fixed due to terrible communication
When we were told we has a life time warranty we were not told that it would be a charge each year when we bought the RV in for the yearly check up. We were not told that after we brought it in to have repairs done that the repairs had to be approved by Forest River and we would have to bring it back.
Service Dept is always very helpful, no matter how many questions I ask!!!
Your service people are great!