based on 2111 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Unbelievable staff....all around great experience
More support, backup and coverage for the southern stores.
My 2021 has had some minor issues. Alpins House has been good about covering them under warranty. Parts has been the issue and it seems like this is an issue with the manufacturer.
My one suggestion for improvement would be better communications with the customer while they are being worked on. Could be a better electronic system, texts or some other form of communication.
Overall I have been happy with what they have done and how I have been treated.
Happy staff. Clean facility. Large selection.
Good follow-up.
I was told the RV was ready, but there were several things that were supposed to be done that were not and we left without the RV
The staff at Alpin Haus was fantastic. Everyone was very friendly. John showed me through the trailer in great detail. I couldn't have asked for a better experience. Thank you to Mrs. Ball and Mr. Smith as well.
Don my sales guy was grest
Kyle finsnce manager was grest as well and picked me up at the airport and dropped me off after we closed
Bill was also excellent on walk through
It was a pleasure doing business with the team in Amsterdam
We like the work they do
We drove many many miles to try you out and actually drove right past Camping World to go to you for service work. We needed the gas regulator valve replaced in our oven because of a recall. We made a appointment to have it replaced and then asked if they can do some warranty work on our Jayco which in May of this year the warranty was due. Over the phone they wrote down the items we wanted to be addressed and they said no problem we can do that. Once we arrived they took our trailer back to the service bay knowing full well of what we wanted to be addressed. About an hour after being in the service bay Eric calls me and says that we don't do warranty work on Jayco's. So we got charged $42 dollars on a fender that was cracked because the mechanic looked at it. Our total bill was over $200.00 for what we thought was warranty work. We feel like we were mislead and we were very disgruntled after this experience. It just didn't seem very professional.
Great inventory, sales team was very knowledgeable on their products. Parts and service answered many questions on delivery day. Happy with our Choice 2022 Grand Design 231RK
I recieved a call asking me to call the service department back. I called in at least 4x each day for at least 3 days, was trasnsfered by the front desk to the service dept but no one would answer the phone. Each day's first call I would leave my name and number, but no one ever picked up when I called. I finally gave up and just came in Saturday when it was scheduled to be picked up.
Wry cooperative and friendly
Staff was very knowledgeable.
Bought my new camper from these guys and everything went very smoothly. After a few minor warranty issues arised Alpin Haus worjed with the manufacturer to resolve these minor issues and kept us up to date all the time. So far, great to work with
everything is done in a professional manner no short cuts.
The Service and Parts team are very good and tenacious when it comes to finding hard to get parts. They worked for over 6 months to find and get a back ordered air conditioner.
Lifetime Warranty
Friendly
Great selection of trailers and superb service by the whole team.
After the inspection, we drove to our campsite. The water pump was left on and, because it was stored for the winter, there was no liquid for it to pump, it was running dry. I was close to the propane door and smelled a slight odor of propane. I found that the valve was not totally open and not totally closed--left somewhere in between. Further examination revealed that the fitting to the tank was loose. The RV is at the campsite but not hooked up. Makes me wonder what else I will find since either of these things is easily on the inspector's check list.
The panel lights were left on--not really a problem, but the light indicating the pump was on was lit. A simple glance at the panel would have indicated the water pump was left on and it could have been shut off right there.
This is not what I have experienced in the past from the Amsterdam Alpin Haus !!!
Variety of products and friendly staff
would like a phone call or e mail when rv is ready for pick up.
Purchased our second travel trailer from Alpin Haus. It was a much better experience than our first (from a different dealer). Staff were knowledgeable and friendly all around from sales, administrative and service staff. Would definitely recommend Alpin Haus.
Very friendly and easy to work with
Brian Clark has been very helpful coordinating my trailer’s move from storage to service for dewinterization. He made it easy to work via email on my request….very much appreciated. Vince Last name removed
You didn't have parts available...even when you knew what was the problem was...It will cost us clise to $200 in diesel to return when you get the parts in.
We like the Jayco. But the customer service was very good. Everyone was so nice and knowledgeable.
I have been very satisfied, this far, with Alpin Haus RV Service Dept. I feel the Service Advisers listen and give good guidance as to appropriate service.
Good service that is timely.
We came in for recall part. The service tech was very nice and had us in and out in a timely manner!