based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've always been satisfied with both sales and service at Alpin Haus. We are now on our second tow-behind camper and years ago we bought a pop-up camper from them. They've always been a great place to do business.
We are very happy with the service we received from our advisor, Randy R. Knowing that we live in our fifth wheel full time, with our cat, he went out of his way to make sure all out warranty parts would be in stock in time for our appointment.
This was my first time using Alpin Haus. The service team members were fantastic to deal with in getting the work scheduled and when I arrived the day of service. The mechanic was a very nice gentleman and completed the work perfectly. I am very pleased with Alpin Haus and will use them as our go to RV shop going forward.
I'm not happy that you charge for a road call when the call is for a warranty repair.
Extremely professional and friendly! Highly recommend!
I brought my unit in mid April for few little easy fixes. I had to wait to be completed until mid August
They never answer the phone, they do not return calls, they do not answer messages
They forgot to shut off the house batteries, which drained them dry and stayed like that for months with the consequent damage
They told me a balance amount and when I went to pick up my unit they wanted $400 more
I asked to fix the rear left light, they charged me for that, but still not working
Two years ago they broke a piece of my slide out. They recorded the damage commiting to fix it, but the new management refused to honor the commitment, saying that it was not their problem
Somebody climbed to the roof, leaving a sniker rubber mark, then they vandalized my unit carving a word in the left wall with a sharp object
After I picked up my unit I found a recently dead rodent in the kitchen cabinet
About what you can do to make it right? That, you will have to figure it out. Me, I'm NOT coming back there, that is for sure
Excellent customer service, very knowledgeable techs. Very good at explaining everything to the customer. Fast turnaround on repairs (once they get the parts which isnt their fault)
great team, very responsive. We appreciate how the service writer and technicians handled our special needs.
There was a problem delivering the trailer to our campsite. The first time there was no truck available for 2 hours or more. We arrived a little after one and did not get to our site to around 5. Otherwise, we are very happy with the service and the people working there.
Charged my card without permission
Service department is Aces with communication and fixing issues
Your technician did an excellent job installing the window in our recreational vehicle. The problem is that I had to pay for two windows. Because I measured the first window it came in and it did not fit. I was charge for the window.
More thorough inspections of equipment. I discovered my refrigerator was not wired correctly when I got home with my new trailer (2022 jayco jay flight slx 8)
Our salesman was very professional and took the time to show us several models of the RV we were interested in. The walk through with a service staff member was very informative and well done.
Lance and Vic did an excellent job on my camper
Timely manner
When a quote is given over the phone for work that was done on your trailer an email should be sent that day before works is done. We were quoted a price that was given on the phone saying the work was done and when we went to pick it up it was double the price. We did get a loyalty discount as we were customers for over 20 years or more at this trailer repair. But since it was bought out by Alpin Haus customer service has changed. You can never get thru if you call any extensions. My phone call that is suppose to go up to Oakridge NJ goes to Amsterdam NY this is ridiculous. And no one calls you back for days….
It needs to change or you will be loosing customers…
Friendly knowledgeable people. Great selection, no pressure
Very professional and great job. And always so nice!
The work we have had done on our 1991 Prowler was always satisfactory. However the customer service was always subpar. Communication was nonexistent unless we initiated it and then insisted on it. In addition the pricing for labor was high, especially when we the customer had to research the solutions. We felt as if we were paying for the service department's learning curve. We would only recommend AlpinHaus because they are the only service shop in North Jersey.
We are soooo…excited about our Jayco264BHSLX purchase! The price was just right for our budget. This model has every feature to make our trip feel like home for us, my niece and nephew! It’s a perfect first time travel trailer for the novice! Our Sales Rep, Tom, listen to our needs and was very patient and understanding. As a first time buyer, of a Travel Trailer, he made our experience so enjoyable and put no pressure on us like how other businesses would! We were browsing and left out purchasing our very first travel trailer! I LOOVEEE OUR travel trailer! Tom and Justin is an OUTSTANDING father and son team! Working with the team, Dennis, Chris and Nick made the purchase, and road readiness seamless! Chris did an awesome job! He took his time explaining to us all the features and operations of our travel trailer! Nick did an awesome job explaining how to operate the sway bar hitch. Dennis was awesome helping us to get the best interest rate and payments within our budget! Everyone took their time answering all of our questions as 1st time buyers and even gave us lots of additional tips for our 1st camping trip! The expertise of each member is OUTSTANDING! We learned so much. I am sooo glad that we stopped in this RV dealership!!! This dealership has impressive top of the line customer care, services and a variety of choices! The office space is clean, even the bathroom was impeccable! They deserve more than 10 STARS!!! Last but not least our neighbors and family gave us endless compliments on our JAYCO Travel Trailer! We HIGHLY recommend this RV dealer to you, who is reading this review! Look no more…stop in and ask for Tom or Justin! We are so proud of our purchase and will continue to do business here! KEEP UP THE OUTSTANDING WORK AND CUSTOMER CARE OAK RIDGE ALPIN HAUS RV DEALERSHIP! L& L
The team at Alpin Haus is always friendly and easy to deal with. They want to make the customer happy.
Helpful, friendly staff.Large selection of campers & camper accessories/merchandise in camper store
Excellent sales and class B service team.
Excellent sales person and walk through by service. Excellent quality product as well.
Everything in the trailer is very well made and comfortable .
Chris, technician who performed the work on my camper on 08/18/22 was professional, informative and complete. He took the time to explain what was wrong, how he was going to repair the issue and some hints on preventative maintenance.
All of the employees do the best they can to help you resolve any issues you have or to find the product you are looking for.
Steve lol
I would like to talk to a real person when I call the service dept instead of waiting for a return phone call.