Alpin Haus RV

Average rating: 8.6 out of 10 based on 2251 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 1, 2022 — Rated 10 out of 10 by R.F. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Very nice and helpful

Report a concern   April 30, 2022 — Rated 10 out of 10 by R.S. Alpin Haus RV of Orange County
What do you like about our products and services?

Service folks were very responsive and polite. Keith got right to work as soon as we arrived. Unfortunately a part that was requested on warranty last June wasn’t in stock, the result is we will need to make another trip.

Service Dept is very good

Report a concern   April 30, 2022 — Rated 10 out of 10 by Dennis Mcavenue Alpin Haus RV of Orange County
What do you like about our products and services?

Had my door replaced on my Jayco and it works great. Decals came later (no fault of Alpin Haus) so I went back for the decals an gas regulator recall and a last minute inspection. Everything worked out perfectly and I was in and out in less then 2 hours. Great work, very much appreciated!

Report a concern   April 30, 2022 — Rated 10 out of 10 by D.J. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Astute and personal care

Report a concern   April 30, 2022 — Rated 10 out of 10 by C.F. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Friendly service and sales.

Report a concern   April 30, 2022 — Rated 6 out of 10 by M.D. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

Your service department never answers the phone

Report a concern   April 30, 2022 — Rated 10 out of 10 by D.N. Alpin Haus RV of Amsterdam
What do you like about our products and services?

The service guys really helped us out. We thought we had a problem right after we left and they got us back in and found the source. They also squeezed a NY inspection in as well. Thanks so much!

Report a concern   April 30, 2022 — Rated 10 out of 10 by Glenn Cole Alpin Haus RV of Amsterdam
What do you like about our products and services?

Everyone friendly and helpful.

Report a concern   April 30, 2022 — Rated 10 out of 10 by Kevin Barkley Alpin Haus RV of Amsterdam
What do you like about our products and services?

Great friendly service!

Report a concern   April 29, 2022 — Rated 3 out of 10 by J.C. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

I don’t think all the warrantee work was completed. But the service desk just checked it off. I’m not confident that the axles were repacked and the suspension lubricated and the roof seals checked but I paid the big bill. Quite dissatisfied. The external plug was pulled out of socket. I would like someone to reach out to me for an explanation and redo.

Report a concern   April 29, 2022 — Rated 10 out of 10 by Matt Doane Alpin Haus RV of Orange County
What do you like about our products and services?

Service department and employees are wonderful! Fast service!

Report a concern   April 29, 2022 — Rated 10 out of 10 by P.W. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Our experience was very good and the staff in the Amsterdam location were great to work with. We highly recommend working with Charles, Jim, CJ and Shaun.

Report a concern   April 28, 2022 — Rated 10 out of 10 by J.Y. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Service techs are always attentive and willing to assist.

Report a concern   April 28, 2022 — Rated 0 out of 10 by W.S. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

Brought it down for my forever warranty and you never checked anything,never told us about our ny state inspection failed and didn’t bother mentioning it,instead you left the paper inside our camper and further more our brake system is important you should have told us, We are so disappointed in Alpan Haus,Would never recommend you to anyone

Report a concern   April 28, 2022 — Rated 10 out of 10 by J.K. Alpin Haus RV of Amsterdam
What do you like about our products and services?

The service department was on top of things and super friendly.

Report a concern   April 28, 2022 — Rated 10 out of 10 by Tracy Chaffee Alpin Haus RV of Amsterdam
What do you like about our products and services?

Service is outstanding!

Report a concern   April 28, 2022 — Rated 10 out of 10 by Michael Obrien Alpin Haus RV of Amsterdam
What do you like about our products and services?

Geoff was awesome to work with for our new camper walk-through! He was patient and paid close attention to detail with what needed attending to. I highly recommend both he and Alpin Haus!

Report a concern   April 28, 2022 — Rated 10 out of 10 by D.D. Alpin Haus RV of Saratoga
What do you like about our products and services?

Very respectful, answers all questions, timely service

Report a concern   April 28, 2022 — Rated 10 out of 10 by Peter Wacht Alpin Haus RV of Amsterdam
What do you like about our products and services?

Very knowledgeable personnel in the service department who always provide detailed descriptions on what was done. They also listen closely to what the customers concerns are and offer advice on a variety of RV related issues.
The service department staff which I have dealt with are career professions in the RV industry.

Report a concern   April 28, 2022 — Rated 10 out of 10 by B.D. Alpin Haus RV of Saratoga
What do you like about our products and services?

Friendly and professional staff. They take the time to answer questions and explain thoroughly

Report a concern   April 28, 2022 — Rated 5 out of 10 by M.P. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Horrible repair service

Report a concern   April 27, 2022 — Rated 10 out of 10 by R.H. Alpin Haus RV of Orange County
What do you like about our products and services?

Appointments are kept on time. Good service.

Report a concern   April 27, 2022 — Rated 8 out of 10 by A.B. Alpin Haus RV of Amsterdam
What could we do to improve?

The camper was inspected for both New Yoel State and the Forever Warranty, but when we went to hook up, all the tires needed air. One of your techs put in the air, but it would have been nice if it was done prior to pick up.

Report a concern   April 27, 2022 — Rated 8 out of 10 by R.G. Alpin Haus RV of Orange County
What could we do to improve?

While my RV was waiting to be repaired I asked for a price for install of Winegard Gateway router and Genny Exhaust extension more than one occasion but never received any info on the price.

Report a concern   April 27, 2022 — Rated 10 out of 10 by John Jennings Alpin Haus RV of Amsterdam
What do you like about our products and services?

I'm a first timer, and new to the RV scene
I was very sceptical of dealer ships, heard a lot of bad deals. I'm so lucky that I chose alpin house as my dealership. From sales staff,helping with size and ? ,,, to the mechanics who helped us through training, and to the store staff,helping with accessories. You guys are a family, not just a dealership. Thanks to the knowable staff I'm comfortable with my camper. Will highly recommend you guys . Thanks for all you guys do.

Report a concern   April 27, 2022 — Rated 8 out of 10 by C.S. Alpin Haus RV of Amsterdam
What could we do to improve?

This is a large RV dealership and many cogs in the wheel. Unfortunately once the sale is complete the salesperson hands you off to the finance department. Then the finance department hands you off to the delivery department. In this process there were gaps of miscommunication and unfortunately in our case the unit was not properly set up and the communication was never relayed back to us. Communication between all parties is lacking.

Report a concern   April 27, 2022 — Rated 10 out of 10 by Kenneth Williams Alpin Haus RV of Orange County
What do you like about our products and services?

Excellent staff great customer service.
I would highly recommend this facility

Report a concern   April 27, 2022 — Rated 10 out of 10 by Wayne Carter Alpin Haus RV of Saratoga
What do you like about our products and services?

Great installation and service was in and out under an hour. Thank you

Report a concern   April 27, 2022 — Rated 10 out of 10 by Richard Robichaud Alpin Haus RV of Saratoga
What do you like about our products and services?

LOVE my Forest River Surveyor!
Service team is very professional, friendly,honest and take great care of me and my camper!!!!!

Report a concern   April 25, 2022 — Rated 10 out of 10 by Kevin Kreis Alpin Haus RV of Saratoga
What do you like about our products and services?

They diagnosed the problem and fixed it quickly. I couldn't be happier!!


Privacy Policy