based on 1800 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had a great experience with the service department this week
The service department has become a pleasure to deal with.
It's very conveniently located and the staff is friendly and courteous. They have a nice inventory.
Overall experience was very good, but we had issues on our first ride home with our new trailer (propane hose literally fell off and we dragged it down the road for 50+ miles). Hoping it gets resolved sooner rather than later. Thanks.
easy to book appts.
My batteries were supposed to be reconnected after storage and they were supposed to make sure my electric jack worked they didn’t do either there was a technician that tried to help us do on Saturday when we picked up the trailer kudos to him for trying. He wasn’t successful but it’s the fact he tried. This is something that was on the service order and I personally was disappointed that they didn’t do it.
I purchased a fifth wheel RV at Alpin Haus and it was a pleasure. My salesman Art Cooper was very helpful in finding me the right unit. The rest of the staff was also very helpful and patient as this is our first RV so I had plenty of questions. The price I was quoted was the price I paid with not run around or push up selling. Thank you to everyone at Alpin Haus, Saratoga from Sal Assante and family.
Charge A fair price for things and not rip people off.
Took forever to get our new awning 7 months, and then when we did get it, it wasnt the color we wanted and it had holes in it. New awning is going to take 2 months to get. All the employees are great, very nice. They do try everything to get things right.
Dave and technician Frank were exceptional
Good communication
We tried to make things right, but you didn’t want to. You decided the almighty dollar was worth more than a loyal customer. Through this process, we found out the brand new camper we purchased… not even taken possession of yet…. Not done walkthrough as new owners…. Still on your property… never been taken anywhere and yet we find out this camper we purchased lost over $20,000 in value….and we still haven’t received it yet….. absolutely disappointing…. Disgusted….. frustrated…. So no we would not recommend you as we don’t want to put bad business to others….
After taking time off from work and driving 2 hrs to pick up our new RV…. it wasn’t ready!!! And this was after I had called the day before to ask if it was ready. Now I’m told the agreed upon pinbox isn’t available and we’re getting one that is $700 cheaper and doesn’t have shock absorption!!!
To make things right, we want the agreed upon pinbox and a FaceTime call with Blake to review that all open issues are resolved before we come back up to pick up the new unit.
Could have told us or called us the nys inspection could not be done with the dewinterized and forever warranty so we could had made a decision to reschedule appt to get everything completed together that we asked.
Service was quick
Dave, in Service , listenss to your issues and makes sure that they are addressed by the technical.
How helpful and knowledgeable the entire staff is and how they treat you when you are on site.
Kept me updated on progress, throughout the service. Quick and Efficient.
Service is very good
Work not completed as stated. My card on file (from 5 years ago) was charged hours before I actually picked my trailer up without my permission first. Questionable business practice. Refund to my account was not the full amount agreed to. A very unsatisfactory experience. I will avoid bringing business to Alpin Haus Saratoga in the future.
They keep me informed.
Very professional representation
We always receive great customer service
Everyone was friendly helpful and took the time to answer any questions we had!! Can't wait to take our first trip!!
I am new to owning a travel trailer and pretty good at self learning and watching YouTube videos . I felt , however that my hitch distribution was off. I’m Taking my family cross country this summer and felt better if a professional looked at and made some adjustments as I wanted a perfect fit.
No offense to the tech who came out to look at it but he said thar alpin house doesn’t use the recurve brand hitch and he’s not that familiar with it. He recommended I look at you tube videos
Long story short, I paid $111 for less than 10 minutes, to then go home and watch the same YouTube video I had watched before but wanted a pro to fix for me. Then I adjusted myself and I’m still not 100% confident it’s set perfectly but This is that best I can do myself. If you guys can’t/won’t work on a product you are uncomfortable with this is fine by me but don’t charge me that much money to tell me that I’m a couple minutes.
My recent service appointment was good but my initial check-in for the appointment was very stressful. After confirming the appointment by phone in advance twice the preceding week and driving almost 2 hours for the appointment, I was told due to staffing issues, they could not fit me in that day. Further, the service rep said he had tried several times to reach me to reschedule the appointment but I had never received a voicemail on any of our phones. It worked out fine in the end but the initial experience was very upsetting.
Thanks as always for your care
The sales team was great to work with.
This is the second rv I've purchased from Alpin Haus and the entire process from the time I walked in the front door till I left was outstanding. The entire staff was knowledgeable and professional and very friendly. I am absolutely going to recommend Alpin Haus to anyone that is looking for an rv.
First and foremost, it would be your staff! We worked with Jonathan, Josh and took delivery with Rick. All very professional and very friendly. We feel we got a good value in purchasing our new travel trailer.