based on 2106 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our service manager Brian is great he has always been there for us know matter what . He is always on top of any situation we have had.
Very friendly service and sales personnel , they work with you to help you out . They’re honest and advise on your needs .
We love our new camper this is our second one from Alpin Haus and Art was very helpful to us thank you Art !
Had a phenomenal experience with Mike Mapes! Mike gave me great guidance throughout my quick process and ensured to match me with a trailer that suited me best. A very enjoyable time with some great laughs along the way. Thanks to the team for your kindness and sincerity. I’d recommend this local spot over all the big shots I checked out prior.
Your staff went above and beyond my expectations. All around a pleasant experience!
Everyone from Sales to Service and Parts are top notch...Everyone there was a pleasure to work with....Don Terpening our sales person was great....Keith Todd made the finance end a breeze and Ben in Service did a walk thru that left us very satisfied and we had service done and the two gentlemen who worked on our car and RV were wonderful....I left Alpin Haus satisfied and as their welcoming sign greeted us HAPPY CAMPERS...
All of it!
Our experience at Alpin Haus from start to finish was exceptional, from sales with Asa to financing with Keith. The service department was excellent in their preparation and walk-through. We are first-time RVers and we enjoyed a stress-free experience. Our decision to patronize Alpin Haus and purchase a Grand Design was based on several months of research and shopping. We felt that both the dealership and the trailer (XLS22MLE) would be excellent choices for us. We will definitely share our outcome with friends and family going forward!
The customer service is above and beyond.
We purchased a travel trailer from Alpin Haus and the whole experience was awesome right from the front all the way through.From Mike the salesman to Kyle the business manager to the walk through with Morgan(guess what Morgan) you where wonderful thanks for all the info.I would definitely buy from them again.Thanks for the wonderful experience we had.The company should be proud to have all of you working for them.
Professional service department that cares about the customer. Work is performed right the first time and on schedule. I highly recommend Alpin Haus in Port Jervis.
The service department is good. They work on my Thor vehicle that was purchased from a private party but they treat me the same as though I purchased from them. This treatment makes it highly likely I'll consider Alpin Haus when we buy our next RV.
the entire staff are perfect and a pleasure to do business with
Location, sales person (Adam King) selection
Dave B in the service department was awesome he helped us out with getting a tow package hooked up to our car. Every employee that we have met has been very friendly and helpful.
Very professional. Knowledgeable sales force and efficient parts department
The very best for me is I made a service request through the web site and I received a call when they opened and set up an appointment. They inspected an took care of two recalls. The dealership in Connecticut where we purchased our Fifth wheel failed to install one slide out topper, ALPINE HAUS Port Jervis got it done. Several phone calls were exchanged throughout the service .
Responsive, knowledgeable sales and service team
People are very friendly and knowledgeable about their business. Our salesman was polite and very helpful. I will gladly do business again with them.
Excellent service and no pushy sales people.
Randy was extremely helpful and knowledgeable regarding the service to my RV.
Had an inspection appointment, taken care of on time and efficiently!
It's professional service from the moment you walk through the door. We were impressed with the honesty and relaxed friendly atmosphere. It's easy to talk to friends and family about our experience when it was so positive. A definite thumbs up. 👍
Friendly knowledgeable people. Great group of people. Will never use RV one again. Thank you
Improve communication specific to customer concern and questions
Our camper that we bought from you that was only a year old apparently had slider issues that we weren’t aware of because we trusted that your technicians had looked it over carefully before selling it! Now insurance won’t cover it or the company so we are stuck with ten thousand folars worth of repairs on a camper that we have only used line four times in the less than two years we have owned it! We brought it to you guys two years to be inspected so your technicians should have found the defect while it was still under warranty and backed up the oversight of selling a defective camper to us!!!!
The friendly considerate way I am treated when I come in for service or to buy a new camper. The technician that worked on my camper also came to me to tell me I might need a new anode for my hot water heater and directed me to the one I needed.
Great sales & service team, quick quality service to get customers back out to our camp sites!!
A very professional operation. Straightforward and quick negotiation from James. They met all expectations and did what was promised and on time. Everything was ready and properly prepped. Joshua made the paperwork and transaction easy. Walkthrough was excellent and complete. I’m a very tough customer and I was impressed. Follow up has been excellent too.
Thank you Alpin Haus and James!
Great experience! Excellent customer service, staff is awesome! Highly recommended!!