based on 4505 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service crew is very Helpful , they are very friendly, on time when you have a appointment the parts department and service department are awesome in Wilton
i had my camper serviced in the saratoga location, yearly forever warranty with nys inspection. was advised the roof needed all for corners resealed, i inspected the job done when i picked it up and the sealant that was used dosent add up the what the cost was for the job done.i took pictures of the job. made phone calls all day friday to speak to someone but no one will answer the phone. i have had this unit serviced every year at this location with no issues since 2020 and this is by far the worst service i have ever een.
Charged a 120$ to put a battery on my new $35,000 camper wich took less than 2 minutes that's robbery
Jobs done well and on time
Service Manager Rich gave me personal attention to my concerns
From the moment you walk in, you feel so welcomed! They have so many trailers and RV's available for you to see! We are thrilled with our purchase of our Coachmen Apex Nano! Ray is an excellent salesman! He is personable, knowledgeable, and was very easy to work with! Amy the secretary is so nice and friendly! And, Alex is fantastic! He explained everything to us, answered all of our questions, was kind, patient, and worked with us to make this dream of owning a trailer possible! So grateful! Looking forward to picking our trailer up soon! They spend 2 to 3 hours doing a walkthrough with you explaining how everything works and functions! Can't wait to make many great memories in our trailer with our family!
Very easy to work with.
Everyone we worked with was very friendly and helpful and listen to what I was looking for.
I have my camper being serviced for two weeks. I’ve called 3 times now and not one call back? I’m in the service industry and I would call this really poor customer service. Nobody I guess seems to know anything when I call either. Absolutely no clue.
The service team at the Amsterdam office responded to my concerns and addressed the right away
Thank You
Service done as requested, comfortable waiting area . Professional ,friendly and courteous staff..
Thank you
Dave Behuniak is an awesome service advisor. We have been customers since we bought our Tiffin motorhome 8 year’s ago. We’ve been very happy from the sale to service.
Service is promptly addressed. Staff is courteous and professional. Never
Pushy
Art was great. Very friendly and knowledgeable. The whole process was less bothersome than I expected it to be. Especially the pickup process. Those guys know their stuff and were so efficient.
The staff was excellent and friendly. They worked diligently to help me find an RV that fit my budget. One important aspect for me was that the sales team was not pushy; they allowed me to proceed at my own pace while always being available for support.
Great staff - quality service.
I was very impressed with the service department - at the desk and in the shop. All of the folks were very pleasant and seemed knowledgable. The facility is new and spacious.
Friendly 1:1 customer care. Staff is very knowledgeable, and they didn't do the hard sell. It is just an all around great place!
Service attention to derail
Second time buying a camper
Steve is the best!
Excellent customer service. Mechanic very approachable. Feel like we were treated well
We love Dave and Eric in the Service Department- they get things done, ordered and installed in record time and it is done correctly. We have RV dealers closer to our home but its worth the 1 1/2 hour drive for the guys who care and know what they are doing AND LISTEN!
Everything went well!
You are great to work with
Prompt service. Open discussion. Solved the problem (which was my incorrect operation,of the Roku TV).
Service manager Rich was very accommodating of my concerns
Great people to work with in the service department. Service is done in a timely manner.
Friendly and helpful, no pushy sales people
All everyone was very good at their job Zackery was awesome took time to make sure everything was right and what we wanted