based on 1454 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
“Communicate” I shouldn’t have to contact Oak Ridge and or Port Jarvis to find out the status of warrantee repairs that had to be made from date of sale. May 2023 will be one year. I guess I’ll just continue to contact you every 3 to 5 weeks to find out the status. Both service departments definitely needed a little cleanup in customer relations. Everybody apologizes, but still nothing gets done in a timely matter. I don’t care how busy you get don’t make promises that can’t be kept.
Your personnel in the service department are very nice to work with
From Charles our salesman to the entire staff making the decision to buy our RV was easy and relaxing. There was never any heavy selling just straight up information that we asked about the RV. The Service department is exceptional as well as the personnel in the Store. We wouldn’t think of going anywhere else for all our RV needs.
Thank You
Brian & Barbara Reilly
Great service and employees are great also
I was charged $1000 for camper prep and I'm not sure what "prep" really means. When I got the camper home there was caulk spread on the floor, there were scratches in many locations on the cabinets. The floor vents contained saw dust and a metal piece from when they cut the hole in the metal HVAC duct. The closed and bathroom doors did not close correctly, and the entry door required adjusting to close. The nails on the ceiling were covered with caulk but required wiping down to get rid of the residual caulk. There was a gap between the wall and the floor in the bedroom floor and the bedroom cabinet drawers were not installed correctly.
Although these issues were fixed, I feel that Alpin Haus should had taken time to go over the camper to ensure these issues were corrected prior to delivering the camper to me.
Impossible to get someone to answer the phone.
Always courteous folks...
A little expensive
Service dept personnel in Port Jervis location are absolutely wonderful to deal with. I have dealt with Louis, he is awesome and Mark, also awesome. These guys will keep you posted about parts on order and will get your rig in and out on time.
Great professional service by very nice people.
Highly recommend working with the Alpin Haus professionals if you wish to buy an RV. All were very helpful and responsive and so nice to work with.
They have a great inventory and their own service and parts center. We are very happy with our new RV.
Takes way too much time to get my motor home repairs done. Forever Warrenty is becoming a joke.!!! Dropped my motor home off Oct 31 st and it's November 6 th today and it's still not ready.
Our camper was in for a repair to lag bolts, which needed to be accessed from the master bedroom. Instead of removing the carpet from the outer edges to keep it whole and intact, the tech apparently sliced the carpet in the middle, and then after the repair was made it was just stapled down so there are rough edges, it’s not down tight, and it’s going to fray over time. (Not to mention it would cut up your ankles if you brushed up against it. This carpet wraps the ‘curb’ that runs along the length of the bedroom)
I would hope that the techs would be more conscientious when taking things apart for repairs.
To make things right, the section of carpet should be replaced.
Thank you
Randy and all that have helped with my issues were fantastic
Worst customer service I have experienced ever.
We were told by the sales rep that the unit qualified for a "lifetime" warranty because it was relatively new. When meeting to close the deal, we found out that the warranty was limited to certain items and conditional on paying for yearly maintenance after the first year. A more comprehensive 5 year warranty was offered at cost of $4,000. It would have been useful to know these details before agreeing to the purchase.
Very professional…. Organized…. Clean facility’s. Customer service from first phone call to the final invoice was stellar!
We bring our Trailer there each year for inspection and the roof looked at, this year we had to replace the roof, Scott in service is the 1 that I see each year and he is the best as far as we are concerned very pleasant to deal with and always called us to let us know what was going on and the progress of our trailer statice.
Thank You
Bob & Sharon Pavone
Heather was great working with us to confirm that the RV we came in to see was the perfect fit and within our budget. She was a pleasure to work with and it was very thoughtful to decorate the RV as the gift that it was.
Kyle was instrumental in offering the warranties necessary to get over the ‘buying a used RV’ concerns that we had. He was enjoyable to work with as well.
Last but not least, Jeff took us through the entire RV on our walkthrough. He was thorough and incredibly patient with us rookies while going through every device, switch and any thing else the RV offered. Thanks to Jeff, we confidently drove off the lot with our motor home.
Great job all!!
People actually call back.
I purchased a New Camper in Sept 2022; it has been in for repairs 3-4 times to complete and fix several problems with it. On 10/30/2022 I left it again so they could complete the list of repairs not completed. There has been a serious lack of communications between the service dept personal and to me. After having the camper for 2 months I was called to explain that the wrong color microwave was delivered and wanted to know if a black microwave would be ok. I purchased a stainless-steel microwave and that what i expect to be replaced. I was told he didn't care what color; it could be purple as far as he was concerned. Attitude was not called for! You folks were very happy for my trade and my down payment and the sale! I expect the repairs will be completed by 12/19/2022as it would be almost 3 months to complete the repairs. I will be there to pick up my camper as to return to Florida with it.
I'm not being unreasonable to feel that this should have been completed and ready for pick up on or by the 19th of this month.
timeliness
addressed questions and needs
We were specifically looking for a Grand Design camper and having a local dealer is a huge plus.
The Service is always great, and the products are4 also great. I always tell people that if You buy an R.V. from Alpine Haus, You can practically go right out and go camping with it.
Great people. Friendly, accommodating, and understanding.
Nice people very helpfull
Employees where extremely friendly and helpful through the who process of picking out a camper to getting financing and also showing us different features of the model we purchased
Randy and Kayleigh address all of our questions and issues promptly, efficiently and courteously! Thank you for excellent service!
Mark House was our sales person, we very much enjoyed doing business with him, he was great at explaining things and always available. We had a great overall experience while buying our 5th wheeler. Highly recommend Alpin Haus in Port Jervis,
very knowledgeable service Technicians, eager and patient with customers