based on 3690 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dave, in Service , listenss to your issues and makes sure that they are addressed by the technical.
How helpful and knowledgeable the entire staff is and how they treat you when you are on site.
Kept me updated on progress, throughout the service. Quick and Efficient.
Service is very good
Work not completed as stated. My card on file (from 5 years ago) was charged hours before I actually picked my trailer up without my permission first. Questionable business practice. Refund to my account was not the full amount agreed to. A very unsatisfactory experience. I will avoid bringing business to Alpin Haus Saratoga in the future.
They keep me informed.
Very professional representation
We always receive great customer service
Everyone was friendly helpful and took the time to answer any questions we had!! Can't wait to take our first trip!!
I am new to owning a travel trailer and pretty good at self learning and watching YouTube videos . I felt , however that my hitch distribution was off. I’m Taking my family cross country this summer and felt better if a professional looked at and made some adjustments as I wanted a perfect fit.
No offense to the tech who came out to look at it but he said thar alpin house doesn’t use the recurve brand hitch and he’s not that familiar with it. He recommended I look at you tube videos
Long story short, I paid $111 for less than 10 minutes, to then go home and watch the same YouTube video I had watched before but wanted a pro to fix for me. Then I adjusted myself and I’m still not 100% confident it’s set perfectly but This is that best I can do myself. If you guys can’t/won’t work on a product you are uncomfortable with this is fine by me but don’t charge me that much money to tell me that I’m a couple minutes.
My recent service appointment was good but my initial check-in for the appointment was very stressful. After confirming the appointment by phone in advance twice the preceding week and driving almost 2 hours for the appointment, I was told due to staffing issues, they could not fit me in that day. Further, the service rep said he had tried several times to reach me to reschedule the appointment but I had never received a voicemail on any of our phones. It worked out fine in the end but the initial experience was very upsetting.
Thanks as always for your care
The sales team was great to work with.
This is the second rv I've purchased from Alpin Haus and the entire process from the time I walked in the front door till I left was outstanding. The entire staff was knowledgeable and professional and very friendly. I am absolutely going to recommend Alpin Haus to anyone that is looking for an rv.
overall we had a great experience. Greg was a great representative who sold us our RV. I also want to think be Alpin Haus for allowing us to keep our RV at their location during the winter months.
Naturally purchasing something that is somewhat foreign to us can be intended aching experience. I personally think that when the car is actually picked up the formality of education could have been upgraded to be more dynamic and inclusive. Lance was excellent in his knowledge basebut the hands on learning did not instill much confidence in us. It
Also it did not appear as if our RV was detailed as we anticipated. This was disappointing. There are some tears in our material and what appears to be silicone stains on the countertop. Overall the floor was not cleaned in general
The staff is knowledgeable of the campers they sell. That’s a big plus in my book. Due to their size that have the financing lined up and buy power like the big box stores but have the momma and pop feel. Not pushing like the others. Just an all round nice experience.
Personal touch by Dave in service and Dave in sales.
The sales force is friendly and helps customers make the “right selection” for them. Instead of a high pressure sales approach, they have worked with us to make sure we get a rig that we will feel comfortable in.
The entire staff has been open and honest with us. There was a problem getting the correct hitch and everyone at Alpin Haus bent over backwards to remedy the situation. We will be picking up our new rig tomorrow!
Service department has always been great. Would highly recommend.
The Service Dept at Alpin Haus is very responsive to all of our needs. Randy, the service manager, personally ensures that our concerns are dealt with promptly and expertly….what more could we want?…Thank you!!
I traded in my camper with a very good group 24 battery. When I picked up my new camper I was told I had to BUY A BATTERY!
THAT IS UNACCEPTABLE!
I was sent home with a used battery!
Out would be EXTREMELY HARD TO RECOMMENDED ALPIN HAUS.
Ron
Great service
Trailer was not ready many repairs were needed and we had to wait for them to be done. After we got home we could not open the outside door to the bedroom and could see that the sheeting under the trailer was coming down.
Very knowledgeable, friendly, helpful and accommodating. Great experience.
Friendly service. Always do their best to address all issues and return my rv by the desired date.
I am treated like family.
warranty issues clearly described to service reps not communicated to techs. Diagnostic fees charged for doing nothing. Techs do absolute bare minimum investigation and declare no problem found. Service gives initial paperwork clearly showing no charges and then charges for diagnostics. Service claims that they must pay techs when warranty claims can't be found, ignoring substantial profits from sales which could clearly cover minimal diagnostic fees that a reputable, consumer forward dealer would prioritize in the interest of future customer relations.
Poor Reps Poor Techs Ridiculously high labor rates High sales prices- Poor Dealership!!!
I will be certain to relate my experiences to others looking for reviews and feedback
Fast and friendly. Service.
Service department was easy to deal with from initial phone call to pick up.
Service was quick