based on 1873 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Grace is fantastic; she is a plus to your business! Gran Design needs to go back to the drawing board when it comes to build quality. If I knew how poorly this unit was built, I would have steered far away from their product.
Quality and reliable parts and service.
KIM...very attentive and professional!
Very professional, thoughtful and courteous. Also, a very nice, modern facility.
Good service
Prompt. Specific recommendations to fix problem. Problem fixed ahead of schedule.
Everyone we've worked with at Alpin Haus has been absolutely great and followed up every step of the way. From the initial inquiry to the final delivery, their team was responsive, knowledgeable, and genuinely cared about making sure we were happy with our purchase. The trailer itself exceeded our expectations in quality and craftsmanship. We highly recommend Alpin Haus to anyone in the market for a reliable trailer and exceptional customer service.
We liked everything about our experience at Alpin Haus
Excellent service, as usual. During a routine inspection/service an issue was found; I was informed of it, and they fixed it at no additional charge.
Excellent customer service before and after the sale. I would never deal with any other RV dealership. I know this from experience.
Great service
The service was exceptional. Everyone there, that had a hand in our purchase, was so helpful. Started with Don T. One thing, we didn't like was a salesman, to keep calling us. Don, did not call or bother us, AT ALL. We wanted to take our time, looking. He was very knowledgeable, about telling us about our Motorhome, we were interested in. He worked, diligently with us. I recommend, Don to our friends. James Bearcroth, worked us financially, got us a great deal, on our very good credit we had. Then something personal happened and he had to do it all over again. We were very thankful, for the outcome. Then we worked 3 hrs, trying ti get the TV working. Called the next say, they said come up. Kevin worked 3 hrs, trying to get it working. We would have never been able to do what Kevin, did, to get it going. The receptionist was so friendly, also. You have a awesome team, that worked, with us. Awesome place to purchase a Motorhome. We recommend, anyone, we know, to go to Alpin Haus for a awesome experience. Thank you all. First name removed & Brad.
Knowledgeable information on RV
Fast and efficient
they have always done a good job with my RV
VERY NICE & FRIENDLY TO DEAL WITH
Service tech and service advisor where very pleasant throughout the entire process
The service dept staff are excellent
After several years of dealing with Alpin Haus, this was the first time we felt the service was what it should be.
Theresa is amazing. She is knowledgeable and has great communication. She kept us updated throughout our wait. Even though we couldn't have a NYS inspection because the machine was down, Theresa followed up the next day with a phone call to let us know the machine was working and that she could fit us in if it was convenient for us.
The tech was also knowledgeable and took the time to talk with us.
This is a complete turn around from prior experiences with Aipin Haus, when in the past we have been delayed, ignored, and given the run around.
We hope the good service will continue.
They do a good job at a reasonable price.
Love my camper. Everyone was so friendly and accommodating.
Organized. Great preparation Quick service.
Choosing which recreational vehicle satisfies your camping style and budget can be a difficult decision. Alpin Haus' friendly, knowledgeable, consumer-oriented staff works hard to get you through the purchase and post purchase processes.
Had a scratch in floor defect. Service experience was excellent, and can’t even see where it was repaired.
Alpin Haus' caring and prompt service was greatly appreciated by us, especially when we could not use our travel trailer at all due to a defect in the hot water heater. Their technician, Chris, arrived within two days, fixed the problem (and even identified another problem when testing the repair), and saved us a lot of worry and expedited our ability to enjoy our travel trailer. We are so thankful for their prompt and professional service with a smile!!
Your service team is amazing! None of the other RV dealers in the area would warranty service a camper they didn't sell until we found Alpin Haus NJ. No problem, they said and they fixed it. Do you have storage? Yep, no problem! Great management, great service team!
Everything done as we asked
Pleasant staff when scheduling and when I arrived. They explained what they were doing and helped me get my extended service plan involved. Other than not liking how expensive everything is the service was efficient and I was very satisfied.
Everyone was very nice!
Did not tell me upfront the cost of add ons and then when they put the items in the rv called me with a amount. Very dissapointed