based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly knowledgeable staff.
Communication. No one replies to voicemail. Haven’t received paperwork to sub for Forever Warranty.
Everyone in the shop are great to work with
Very upset with our rv, we paid almost $30,000 with finance charges. So far, the slide had to be repaired, the awning a new motor, a new igniter in furnace (which now doesn’t light), & a diagnostic charge every time it’s worked on. Spent more time at your place this summer than camping. So, to say the least, I’m not very happy, or satisfied.
You call customers back unlike my experience elsewhere in order to schedule an appointment and follow up on the work that needs to be performed with an estimate Very well organized and professional.
very helpful
My wife and I have purchased a number of campers over the years. The experience at Alpin Haus was by far the best. Our salesman, Art Cooper, and finance guy, Matt Mincher, were great to work with.
yourgreat
The service department performed above expectations on my vehicle.
You have come to my daughter’s house on a number of occasions to repair their camper & have also transported it back & forth to your facility to be worked on which we appreciate very much!!!! They’ve had many problems with it but hopefully all will be fixed & they can enjoy using it in the summer. No fault of yours for all the issues they are having with it but I think he needs to go back to the factory to be redone in it’s entirety. We’ve purchased many campers & have had problems of some sort but yhid camper has major issues & should be recalled. Thanks for you excellent service anyway, you’ve gone over & above for us as far as service goes, thanks so much!!!!
We had an insurance claim that was not able to be resolved due to labor cost. Insurance would only pay 135.00 per hour and you wanted 222.00 per hour and would not work with insurance. We had to pull the unit as we did not have the difference on hand approx. $1000.00. So now our unit sits at home damaged while we find the difference. I would have thought you would try to work with insurance for a loyal customer. We have bought 3 units before you took over. I guess there is no loyalty to customers. This was at the Oak Ridge location.
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Had what we were looking for, gave us a good deal on our trade.
We bought a camper which you know, we have had nothing but problems with a new camper and we have had it for 6 weeks since 3/30/2023 and you still have it fixing problems that the camper came with
Everyone at the dealership was very friendly, helpful and knowledgeable. This was the 3rd. trailer I bought from Alpin Haus and I wouldn't hesitate to buy another one.
Everyone I met was very nice. And the work done was excellent!
Warranty work, had to be fought over as far as service charge, then you had the balls to say, one time good will.
Alpin was able to fit to my required schedule and were punctual with courteous service.
Polite and helpful.
No sales pressure tactics. There is a calm friendly atmosphere. Our sales person, Greg Clark, is just plain awesome!
The lack of communication within the service department needs to be addressed. I still have not got my 2023 fifth wheel back.
Friendly and knowledgeable sales and service
Ist- My husband had a unexpected heart attack & they wouldn't return my $500 deposit after they assured me it was totally refundable. My husband isn't going to be able to go back to work for quite a long time if at all cause he had further complications after surgery that caused his him further damage & heart failure, his heart couldn't sustain an adequate blood pressure & he kept fainting & it would stop, so they ended up placing a pacemaker also, now he’s being monitored 24/7
2nd- We were totally onboard wanting to move forward with our trailer purchase, but my husbands hours take him out of town & he worked away 5-6 days a week & every 6 weeks, he would get a 2-3 days off to be home, well they wouldn’t let us come in separately to sign our paperwork, I explained that it was very hard to get our schedules to correspond & that this was never a issue with our other vehicle & trailer purchases, but they insisted that we had to sign together & then that all parties had to attend a class, to operate the little liteweight travel trailer, despite the fact that we own a 28 foot 3 horse slant trailer w a dressing room, tractors & hay wagons & a car hauler are amongst, a single wide mobile trailer, manure spreaders & heavy duty equipment & numerous other size farm trailers for hauling grain hay gravel lumber cars etc etc.. nit to mention my husband has a CDL & HD EQ OP.. As for myself I have driven a school bus for years, tractor trailer & have a pilots license & flew for years my father's Cessna..besides the fact we live on a working farm, tractors, backhoe, bull-dozer.. So instead of being able to move forward we had to wait & try to correlate our schedules for 3 people..
third- they threatened canceling the deal if we weren't going to be able to make it, that was while we were dealing with my husbands heart attack.. I did notify them & were very concerned, which I & my family truly appreciate..But..
They had said the day before that they weren’t doing anything to the trailer till we were signing the papers, the vehicle we have of course is all ready set up to haul..
4Th- So with my update-s & after receiving a text from the Salesman James offering to hang on to my deposit & put it towards moving forward another time in the future with possibly something else.. I explained that with our future so uncertain that at this point my husband cant work & hasn't been released & has no plains for this at this time, that it would be better for us to get our deposit of $500 back, which I would think, would of been fair less 20 percent.. = $100 for any inconveniences, seeing as none of this was planned & actually had they’d worked with us we would of already had & been in the trailer, it would of been home with us..
But instead James said no he couldn't refund the money because of all the work they did to prepare it.. which is a lie..because Jim in financing told me the truth that theres nothing yo it.. that its quite simple & a matter of a few bolts if thats even it..the camper comes totally equipped..
So these are my reasons for leaving a ZERO!
& I have told everyone in our camping club & anyone who asks me from this day forward!!
If you want to make it right refund my deposit as promised.. & Hire & educate your staff & salesmen.. On good business practice's.. try having them search & watch on You Tube..
“”GiveThem the Pickle”” they might actually learn something.. about True Business practices that make a enduring lasting company!
God Bless
Barb Phone number removed
It's your customer service. You need to change things. We have been a long time customer for both sales and service. This last time was extremely disappointing. We were told we needed a new slide topper which is thousands of dollars. Then it went to re-centering the slide topper. That wasn't even the problem!
The final straw was the inspection sticker being put on our windshield upside down! Who does that?
Also, being charged on my credit card as things were done is ridiculous! When I bring a car in for service, things are done and I'm presented with a final bill. This charging as you go is crazy! And then to be told there are "time sensitive issues." What is time sensitive? Waiting for scans to see if you have cancer is time sensitive. Get a bill for an item is not.
Very friendly service team, well stocked parts department!
Great service and very good at what they do
They know what they’re doing! And are understanding your needs👍
Right from the start, before taking the unit off the lot, our salesman spent all the time needed during the walk-thru to go over and explain the features/benefits along with the functions of each item. We had discovered minor items that needed attention and was addressed and fixed before pick-up. He even set the brake gain/trailer setup on our F150. Also made sure our weight distribution hitch was set up properly.
Their service was equally as good paying attention to all concerns including even the minor issues we had. What was also a releif was the timely scheduling of service, communication during the service and the speed of the completion within their control.
So far, they have been very accommodating to my needs
ALL the staff were very informative and helpful to make sure we understood and had everything we needed and informed us of anything we might consider in the future.
Alpin Haus always has the latest and best RV's. They have a top notch service department. But the best part of working with Alpin Haus is their people. The customer service here is amazing. The staff is truly great to work with and they are all so knowledgeable, kind and welcoming.