based on 2251 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean area and good hard working people.
Fair and appropriate prices. Service department is A+. Every time I have service performed it’s outlined what is going to be done, how much it will cost if not under warranty, when it will be done. Very professional yet friendly interaction.
And service tech Javier (?) is awesome!
The staff there is great and always so helpful.
We recently bought a 2008 Class C Winnebago from Alpin Haus RV of Saratoga.
The whole experience from start to finish was amazing! Our salesman Adam King was a pleasure to work with. After explaining to Adam exactly what we were looking for he brought us right out to the RV of our dreams. We were so surprised to see the excellent condition of this Winnebago. Clean, Beautiful, Everything in working condition right within our price range. The one and only thing that needed a fix was the awning and Alpin Haus promised a new one could be installed withing a couple of months. Well, they Kept Their Promise! We returned two months later and a brand new awning including canvas and hardware was installed. We would like to thank not only Adam King but Michal in service and Rick for doing a great job on the install. Rick was also the man who gave us the walk through and showed us all we would need to know about maintaining the RV's great condition and how to use all of it's terrific features.
Needless to say we are extremely happy with our purchase and would highly recommend Alpin Haus RV of Saratoga to anyone looking for the RV of Their dreams.
Excellent service by getting everything done correctly in a timely manner.
Service available by appointment, done in a timely manner. Service associates, respectful and helpful.
Service needs to complete the job when started.
Call back when a customer or perspective customer calls and leaves a message within at least a day or two! Business days of course !
I was overcharged by $178. Then they said they would credit me back. I received $138 back. So I’m not impressed on how they handled charges. They also charged me the full amount for a service to my heater that doesn’t even work. Even when they told me they stopped halfway through. Apparently they just like taking my money.
Professional service and timely
Don’t need smart alick salesman to make mockery statements regarding questions and concerns about a new RV
Thanks for your excetaervice
Very happy to be a customer. Always treated very well.
Your labor rate is high
No pressure, knowledgeable
Very helpful!! Dave was very informative.
$900 to make sure that a new camper is clean and working properly??? And it is in the shop for weeks now for the things that aren’t working properly. I hope my pipes don’t burst because I can’t winterize it since one of the problems is the water pump.
Knowledgeable and friendly employee's, easy transaction.
Responsiveness when we have a question or a problem is excellent.
Very friendly staff in the service department. The time they stated to service my coach was right on the money. Very pleased.
Very friendly and professional serves. I will definitely be using them for service in the future.
They never gave up on trying to get me a camper of what I wanted.
We have had a couple of warranty Works done on our new Jayco and appreciate the time taken by the technicians and their professional and kind manner, as well as the hints they have given us as new new-RV owners.
Service department is absolutely horrendous. Communication is horrible. Good luck with accomplishing anything with Alpin Haus of Amsterdam.
Excellent service on short notice! Camper was winterized before the freeze came.
Great people. Sean Willard was very thorough and helpful.
Attention to customer needs
I like basing able to store the camper during winter. I like the customer service and how nice everyone was to me and my kids.
They were short on manpower and still did the work on time
service department was awful. had no idea what they were talking. Said the trie had no tread then change the tune to dry rot then back to not enough tread. took pictures of a max vent when it was a roof leak in a different area.