572 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had a wonderful experience at Alpine Haus buying my travel trailer. Everyone who worked with were very professional, polite, and knowledgeable. I would definitely buy from them again. They are wonderful to work with.
Everyone who works at oak ridge location are good fun down to earth people
Excellent service. RV was brought into the shop at the agreed upon time and the gentleman in the service department I dealt with was both courteous and professional.
Associates worked with us for a better deal.
No hassle or push on how we paid for our new 2024 Imagine 22MLE!!
Friendly service from sales to finance and service.
Thank you!!
Everyone was very helpful and made the experience very easy.
Thanks to the entire team: Mike, Dan, James.
Had the best buying experience of my life while purchasing our first Travel trailer this year.
Looking forward to many family memories with the new setup!
Thanks,
First name removed
We had a great experience with Brandon, he helped guide us through the whole process and we would love to work with him again. Chris gave us a great walk-through, Kyle and Amy did a great job handling the paperwork, and Mike was hilarious and made sure our trailer brakes worked before we left. What we like best about Alpin Haus is the people. We could tell they genuinely cared and wanted to make sure we loved our RV and got home safely. Best RV purchase experience we’ve had. Thank you!
I have had my RV winterized and stored at Alpine Haus in Amsterdam 2 times and each time I picked it up after it had been dewinterized I had problems with the rig on my first trip of the season. I wish that Alpine Haus would add a walk through of the RV to the pickup process. That is my only concern. Everything else about Alpine Haus I would rate a 9 and would definitely recommend them to friends and family.
Very friendly people , we got a nice deal on our camper
Bought a pre loved camper, outfitter was very helpful, showed us a couple campers ended buying the first camper we were shown, it fits our needs well. Jim the financing person was also very helpful for a smooth transaction. We spent a total of about five hours from sitting down with our outfitter till signing all the documents for the purchasing of our camper. Stopped into the camp store and bought a few items, they have everything you need for camping. Highly recommend Alpin Haus for your camper needs
As a first time buyer my experience with everybody was fantastic. Steve Frania was very helpful and professional. Thank you for making the experience a very hood one.
Very disappointed in your billing practices.
Did not send invoice.
Using credit card without approval.
We bought our 2nd camper here and had another great experience. The staff is awesome , financing dept is awesome , everyone is amazing
Dave always goes above and beyond whenever we need something. He always explains everything to us.
I have worked with three Alpin Haus dealerships now. Scott in service was by far the most polite, knowledgeable and helpful person I have worked with. He was honest, answered all my questions, and didn't try to upsell me on anything. I look forward to working with him again.
Vin
The team was absolutely wonderful to work with
After bringing in mg RV for service it took several months to complete. When I was told it was done I was excited go finally get it back. Wheb I check the door to make sure it open and closes properly it did not. I have 3 small kids and there is no way they could open or close the door previously which is whh I brought it in. The door is not much better after the “repair”. The worker told me “oh well it’s not going to be perfect. How is this an acceptable answer? If there is a fire or hazard where my kids have to get in or out it would ge impossible and potentially life threatening. Completely not acceptable. Also when looking to upgrade and buy a new RV the same model elsewhere is $20,000 more at Alpin Haus and I’m told this is their best price. Why be loyal to your dealership anymore?.
Alpin Haus had the right trailer at the right price for me and my family.
I was very satisfied with the staff they were very nice I'm happy with the purchase
Very friendly, came well recommended and they were honest with me about things that aren't necessary instead of trying to sell me something I didn't need.
The service department kept us updated on the progress of our repairs and worked with us to hold the camper until we were able to pick it up.
Their service department is very helpful and will do everything they can to get you taken care of.
Our salesman Art Cooper was fantastic.He helped us tremendously with our purchase. If you're looking for a camper call Art. The entire staff was great to work with throughout the whole process. This was the best experience I had with buying a camper and we have had a few.
Outstanding service
Kim is a true gem and while learning (we both are), she is customer centered and enthusiastic.
I felt comfortable or though certainly out of my comfort zone.
It is a pleasure to be apart of the Alpin family and I love my new trailer.
Grand Design seems to be a very well constructed RV, but I haven’t picked up yet, so we shall see!
Service is generally good, sometimes needs more communication. Happy overall.
Great, friendly, personable, caring people in ALL departments has been my experience with the team in Saratoga.
Large line of Campers and a Very Friendly and Respectful Staff. They worked very hard during the purchasing process and were very Courteous to myself and my Wife. Thank you
Everyone was very friendly and helpful. Our rv was beautiful when we picked it up. They discovered a small tear in the roof membrane and not only told us but took 1,000 off. The tear was a cm.
We would definitely go back again and refer our friends.