based on 4315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable information on RV
Fast and efficient
they have always done a good job with my RV
VERY NICE & FRIENDLY TO DEAL WITH
Service tech and service advisor where very pleasant throughout the entire process
The service dept staff are excellent
After several years of dealing with Alpin Haus, this was the first time we felt the service was what it should be.
Theresa is amazing. She is knowledgeable and has great communication. She kept us updated throughout our wait. Even though we couldn't have a NYS inspection because the machine was down, Theresa followed up the next day with a phone call to let us know the machine was working and that she could fit us in if it was convenient for us.
The tech was also knowledgeable and took the time to talk with us.
This is a complete turn around from prior experiences with Aipin Haus, when in the past we have been delayed, ignored, and given the run around.
We hope the good service will continue.
They do a good job at a reasonable price.
Love my camper. Everyone was so friendly and accommodating.
Organized. Great preparation Quick service.
Choosing which recreational vehicle satisfies your camping style and budget can be a difficult decision. Alpin Haus' friendly, knowledgeable, consumer-oriented staff works hard to get you through the purchase and post purchase processes.
Had a scratch in floor defect. Service experience was excellent, and can’t even see where it was repaired.
Alpin Haus' caring and prompt service was greatly appreciated by us, especially when we could not use our travel trailer at all due to a defect in the hot water heater. Their technician, Chris, arrived within two days, fixed the problem (and even identified another problem when testing the repair), and saved us a lot of worry and expedited our ability to enjoy our travel trailer. We are so thankful for their prompt and professional service with a smile!!
Your service team is amazing! None of the other RV dealers in the area would warranty service a camper they didn't sell until we found Alpin Haus NJ. No problem, they said and they fixed it. Do you have storage? Yep, no problem! Great management, great service team!
Everything done as we asked
Pleasant staff when scheduling and when I arrived. They explained what they were doing and helped me get my extended service plan involved. Other than not liking how expensive everything is the service was efficient and I was very satisfied.
Everyone was very nice!
When we picked up our RV the technician Blake gave us a thorough orientation of all of the features of the RV. He took the time to answer every question we had. As first time RV owners the was very important to us.
Theresa was very attentive to our service needs and guided us through the process.
Morgan is a great asset to your service team. He was very knowledgeable and patient answering our questions.
Thank you for a wonderful and positive experience.
My wife and I are very pleased with Alpin Haus RV I would recommend them for all your RV repairs and issues We had a hole in our roof from a tree branch in a storm and had to replace the complete roof They told how long and when it would be done and they true to their statement I am not excited about paying everything up front and I was nervous but I trust them now and they are our go to dealer ship We have a 2022 Grand Design 28bh that had alot of problems and the dealer ship we bought from was a nightmare with lies after lies So to Wayne in service and Mike in sales thank you and I highly recommend you
Services where performed as asked. While waiting for the rv the staff updated me on a time line for when it would be completed.
good service well done.
I think your service department is great!!!
It's my fifth camper I have bought from you and have had great service from. Day 1.
Dave is my contact , very knowledgeable ,friendly and efficient
Repair time is slow. 1-1/2hr to replace a two foot gas line from tank to regulator
Your prices are outrageous. All the extra fees 80 dollars to re connect a break wire! Come on! I will do all my own maintenance work from now on.
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A visit to the service department is always pleasent, fast, and efficient! Good place to do bussiness.
Communication!!! No one ever returns my calls nor emails. Still waiting for my RV.
Very large selection of all types the campers. The parts/accesories store has quite a selection too. Sales, service, and delivery staff are friendly and knowledgeable.
The service was exceptional. Everyone there, that had a hand in our purchase, was so helpful. Started with Don T. One thing, we didn't like was a salesman, to keep calling us. Don, did not call or bother us, AT ALL. We wanted to take our time, looking. He was very knowledgeable, about telling us about our Motorhome, we were interested in. He worked, diligently with us. I recommend, Don to our friends. James Bearcroth, worked us financially, got us a great deal, on our very good credit we had. Then something personal happened and he had to do it all over again. We were very thankful, for the outcome. Then we worked 3 hrs, trying ti get the TV working. Called the next say, they said come up. Kevin worked 3 hrs, trying to get it working. We would have never been able to do what Kevin, did, to get it going. The receptionist was so friendly, also. You have a awesome team, that worked, with us. Awesome place to purchase a Motorhome. We recommend, anyone, we know, to go to Alpin Haus for a awesome experience. Thank you all. First name removed & Brad.