based on 1562 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Return calls and give better discounts on trades.
Mark was great to work with. He understood our needs & was patient with us while we made our decision. Keith was also great to work with.
We dont have a flexible schedule so the part we appreciate most is they went out of their way to do things on our schedule which sealed the deal for us.
Charles was the worst sales person I have ever dealt with. I’m guessing he is someone’s kid. Get back to you a day or 2 later. Or not at all. If it wasn’t the specific camper we were looking for we would have gone somewhere else.
But!! CJ is the best!!!!! Always a pleasure to deal with.
We bought our brand new tellaro in spring of 2023. We brought the RV in for service in fall of 2023, Over 6 months ago. After never hearing back from your service department we finally called and found out our RV was "ready" for pickup. Upon our arrival, we found that the RV was in worse condition than when we dropped it off. The service department broke all of our kitchen cabinets, did not complete the wiring and the RV wouldn't start. A tech came to look and admitted that they didn't finish the work and they didn't know why the interior of the RV had been damaged. A month went by and we reached back out and the same service tech told us the van was "ready" again. Upon arrival it was in the exact same condition as the last time we left it, broken interior and wiring issues still present. After making thousands of dollars in payments on the rig and getting no clear answers from the service department we had no choice but to trade in the RV for a new travel trailer. Of course we were forced to settle on an unfair trade price for our brand new RV that had been in Alpin Haus' possession longer than ours since our purchase. On top of that we were charged $5k over msrp for the new unit. I will never shop with Alpin Haus again. Which is a shame, I really expected and hoped for them to make this situation right. I also expected that they would want our future business, as I am only in my 30's and plan to continue rving and purchasing new RVs for the next 40 years. Instead, you made a second profitable sale rather than keep my business. They really know how to make you feel taken advantage of.
Very friendly and knowledgeable staff.
Trustworthy group. Very courteous and friendly.
Quality products and real experienced and very personable employees every step of the way .
I always enjoy my trips to Alpine Haus. They always are friendly and very knowledge about what I need done to my RV, which I bought there, and finally traded it in there for a larger one. Hope to have many more years of doing business with them!
Service was done ahead of schedule. Everyone was very nice and helpful
Keith Todd went above and beyond helping me get new insurance for my 2018 fifth wheel. everyone is always polite and helpful anytime we go in.
Kyle and Brandon were the best to work with! Really make you feel like family and didn't make you feel pressured!
I like the storage and having our trailer serviced over the winter stay
They give you a quote before the service. Alpin Haus does what you ask keeping you in the loop about the progress of your service and repairs. Always a pleasure to deal with.
I like Dave the service manager he has treated me with the utmost of respect
St as of and product you sell and take care of are the best
Too early to tell. So far professional and pleasant to work with! Pick up camper in a few weeks!
Rob was a world-class technician and was very informative about the mechanics of the solar system throughout the entire installation process!
James was excellent at communicating with me the details of the project, as well as the pros and cons of all my options.
Thank you for the prompt and quality service!
Everything
We were impressed with the service. Very responsive.
Unfortunately, the RV we just purchased in the fall, and took out once, needed two new batteries.
I am disappointed that such a quality service department did not adequately inspect the batteries prior to the sale. We were told batteries needed to be replaced every 3-5 years so it seems like that should have been inspected.
Prompt, efficient, professional service.
We found out there was a manufacturers recall on our RV. Scheduling the appointment was quick and easy. While in the shop we also elected to have some significant maintenance ( repacking wheel bearings) completed. We arrived a few minutes early but the service staff handled everything. Looking forward to seeing there new service location in Middletown.
Service department. Easy to work with l.”,
Friendly and helpful.
It was done in a timely fashion. My camper was brought to me after I payed.
Greg, our sales associate, listened to everything we wanted in a camper, and he delivered! He showed us three different options, and took the time to explain the features of each camper. But our heart was set on the very first one he brought us to. He walked us through the steps of purchase, and gave us 24 hour access to him via his personal cell number. We could not have been happier with the outcome!
We dropped off our RV for a repair estimate for our insurance company. When we picked it up the next day, there was no paperwork given. 3 days later, our credit card was charged $495. No call, text, or email to tell us of the charge- at least the amount. Had to call and ASK for an invoice to be emailed to us.
I’m shore your new location will take care of everything
Looking pretty good to me
The popcorn is good …
Blake did a great job going over details of the delivery. Unfortunately we couldn’t bring it home today.
Alpin Haus has a huge variety of products to fit everyone's needs.Your sales team is knowledgeable, friendly and eager to meet the needs of every customer that walks through the door. They make the customer feel comfortable and confident in the sales person and your products.
Your service department always takes care of the customer, expaining every detail of the service they are providing. I have always had a positive experience at Alpin Haus.
The people are always friendly and helpful. Easy to get to and a great selection of products.