based on 1755 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely service and great follow up.
Professional personnel, very knowledgeable, and accommodating.
We were treated royally and when life’s circumstances changed and we had to put our 5th wheel up for consignment- they followed through and sold it for us- sent $$$ within a few days!
We were very grateful!
Thank you Scott and Paul!
My salesperson don terpenning was an awesome person to deal with .and the department did a good job explaining my camper and taking care of us.
Very courteous and helpful
Sales people are very nice and are not pushy. Service people are very helpful and kind.
You sold me a 2020 camper in 22 that had roof defects and never disclosed that. Now it needs thousands of dollars in repairs.
Service people listened to everything we had to say, and we were also given many pointers for our first trip out. Wayne Grassfield was very helpful with information about RVing
Not pushy , very professional and friendly
I brought my RV (Solitude 5th wheel) to your Middletown location last week for servicing. The technician (Zac) might be the best I’ve ever had. Thoroughly knowledgeable and conscientious. I would have asked for him again in a heartbeat! However, his qualities are not shared by your Service Manager. Zac showed me an electrical problem on my pickup truck that needed to be fixed, without which I would have no trailer brakes. My truck mechanic needed a couple of pieces of information, but my texts, phone calls, and emails have been ignored. I can’t get anyone to respond one way or another. Unacceptable for a customer that has spent more than $200k with you over the past eight years!
I purchased a Grand Design 5th wheel and have had good luck with it aside from a few glitches that Alpin Haus has responded to resolve issues over the years. Chris, the technician that I have delt with is both knowledgeable and thorough.
People are great here.. Never felt pressured...
Dave our sales guy, Keith our finance guy and Zach our orientation guy. All super friendly and professional.
My wife and I picked out a trailer that we love and the team at Alpin Haus all offered their service for questions even after we left with the camper.. Very happy.
Your products are built very well and your service department is very professional and helpful.
Seem genuinely concerned with my issues
The people were friendly, informative and thorough. My only issue was that they pushed financing a little too hard. I do not like being pushed into anything and I feel that they really wanted me to finance when I eventually paid for my purchase.
Other wise, all of my questions were answered and what little issues I had, they were all taken care of without any hassles. Would I recommend them? Yes.
I really appreciate Theresa's help in gettting my trailer squared away. She went above and beyond to help me.
Service was completed on time
All everyone was very good at their job Zackery was awesome took time to make sure everything was right and what we wanted
The service crew is very Helpful , they are very friendly, on time when you have a appointment the parts department and service department are awesome in Wilton
i had my camper serviced in the saratoga location, yearly forever warranty with nys inspection. was advised the roof needed all for corners resealed, i inspected the job done when i picked it up and the sealant that was used dosent add up the what the cost was for the job done.i took pictures of the job. made phone calls all day friday to speak to someone but no one will answer the phone. i have had this unit serviced every year at this location with no issues since 2020 and this is by far the worst service i have ever een.
Charged a 120$ to put a battery on my new $35,000 camper wich took less than 2 minutes that's robbery
Jobs done well and on time
Service Manager Rich gave me personal attention to my concerns
From the moment you walk in, you feel so welcomed! They have so many trailers and RV's available for you to see! We are thrilled with our purchase of our Coachmen Apex Nano! Ray is an excellent salesman! He is personable, knowledgeable, and was very easy to work with! Amy the secretary is so nice and friendly! And, Alex is fantastic! He explained everything to us, answered all of our questions, was kind, patient, and worked with us to make this dream of owning a trailer possible! So grateful! Looking forward to picking our trailer up soon! They spend 2 to 3 hours doing a walkthrough with you explaining how everything works and functions! Can't wait to make many great memories in our trailer with our family!
Very easy to work with.
Everyone we worked with was very friendly and helpful and listen to what I was looking for.
I have my camper being serviced for two weeks. I’ve called 3 times now and not one call back? I’m in the service industry and I would call this really poor customer service. Nobody I guess seems to know anything when I call either. Absolutely no clue.
The service team at the Amsterdam office responded to my concerns and addressed the right away
Thank You
Service done as requested, comfortable waiting area . Professional ,friendly and courteous staff..
Thank you
Reliable, professional, thorough. Great people.