Alpin Haus RV

Average rating: 8.4 out of 10 based on 3919 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 13, 2021 — Rated 10 out of 10 by Rebecca Weiss Alpin Haus RV of Saratoga
What do you like about our products and services?

Brian the Sales Rep! Made himself available even after my purchase, at 9pm at night to help figure out the new "gadgets" !!

Report a concern   May 13, 2021 — Rated 10 out of 10 by Timothy Gebo Alpin Haus RV of Amsterdam
What do you like about our products and services?

Very friendly and helpful staff

Report a concern   May 13, 2021 — Rated 10 out of 10 by Donald Long Alpin Haus RV of Saratoga
What do you like about our products and services?

Great service at Wilton. Very thankful Scott took care of us and our unit during a really tough time. We won’t forget!

Report a concern   May 13, 2021 — Rated 10 out of 10 by James Lethco Alpin Haus RV of Amsterdam
What do you like about our products and services?

Fantastic service friendly knowledgeable people very honest they walk you through every step of the way

Report a concern   May 13, 2021 — Rated 10 out of 10 by P.C. Alpin Haus RV of Orange County
What do you like about our products and services?

The service is excellent. We are happy with the reflection by grand design

Report a concern   May 13, 2021 — Rated 10 out of 10 by Benjamin Rebecca Alpin Haus RV of Amsterdam
What do you like about our products and services?

Excellent customer service.

Report a concern   May 13, 2021 — Rated 10 out of 10 by Jeffrey Martino Alpin Haus RV of Orange County
What do you like about our products and services?

Very pleased with the sales and service. This is our second purchase from Alpin Haus and we have not been disappointed. We would recommend them to anyone looking for an RV.

Report a concern   May 12, 2021 — Rated 10 out of 10 by E.C. Alpin Haus RV of Saratoga
What do you like about our products and services?

They suited our needs and they took the time to fine what we wanted/could afford and showed us things that worked with our budget

Report a concern   May 12, 2021 — Rated 10 out of 10 by R.K. Alpin Haus RV of Saratoga
What do you like about our products and services?

Job well done

Report a concern   May 12, 2021 — Rated 10 out of 10 by D.R. Alpin Haus RV of Saratoga
What do you like about our products and services?

The customer sales service extends past the purchase of the trailer.The staff is very helpful and courteous . The are very knowledgeable about the units being serviced.

Report a concern   May 11, 2021 — Rated 0 out of 10 by S.E. Alpin Haus RV of Oak Ridge
How did we disappoint you and what can we do to make things right?

Had my RV for over 6 months..said I needed it back by april 15 and it wasn't done for another 2 weeks..I lost a bunch of time last year because the RV was leaking so I couldn't put the slide out when it rained..got no compensation for all my aggravations or lost time..

Report a concern   May 11, 2021 — Rated 10 out of 10 by F.R. Alpin Haus RV of Saratoga
What do you like about our products and services?

Quick and friendly service.

Report a concern   May 11, 2021 — Rated 9 out of 10 by D.R. Alpin Haus RV of Amsterdam
What do you like about our products and services?

I appreciated being able to get an appointment in early May when I did knowing how busy the service schedule is this time of year. I chose to travel from Maryland to have my lithium batteries replaced by a staff familiar with the Hymer RV. The service staff was very courteous. However, I was disappointed that I was not able to spend more time with one of the service staff to go over my lithium battery system as was indicated would be possible when I first made the service appointment.
For those of us who purchased a Hymer from Alpin Haus, and in light of the fact that they have gone out of business and no vehicle manual came with the unit, it would be great if Alpin Haus created an email site where owners could write in questions about aspects of the vehicle and have them answered by one of your technicians. I see a lot of frustration among other Hymer owners on Facebook who have questions or who need a refresher on some of the Hymer systems and have no where to go for answers. I have reviewed several of the videos on line but many of them don't specifically answer questions one might have.
Any consideration of this suggestion would be appreciated. Thank you.

Report a concern   May 10, 2021 — Rated 8 out of 10 by M.R. Alpin Haus RV of Amsterdam
What could we do to improve?

Inter department communication. Seems like the left hand does not know what the right hand has promised to be completed. Almost 100% of the time I have dealt with the service department they have fallen short. Tasks are completed but always with a hitch. No pun intended.

Report a concern   May 10, 2021 — Rated 10 out of 10 by P.V. Alpin Haus RV of Amsterdam
What do you like about our products and services?

People are very friendly. They are very knowledgeable and are good at what they do. We are very happy with our experience with Alpin Haus and love our new camper!

Report a concern   May 9, 2021 — Rated 10 out of 10 by Lizmarie Velazquez Alpin Haus RV of Orange County
What do you like about our products and services?

Everything. The entire staff is wonderful and pleasant to deal with. They always listen to what you have to say first and then provide detailed explanation of their response.

Report a concern   May 9, 2021 — Rated 10 out of 10 by Thomas Greenleaf Alpin Haus RV of Amsterdam
What do you like about our products and services?

Great call center staff great attitude great work on issues great work by mechanics.

Report a concern   May 8, 2021 — Rated 0 out of 10 by D.K. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

You lied to me and took advantage of me you broke my windshield and blew me off you service manager Dave is rotten

Report a concern   May 8, 2021 — Rated 10 out of 10 by Richard Meyer Alpin Haus RV of Amsterdam
What do you like about our products and services?

We are very happy with the purchase of our travel trailer. Very easy deal, financing, and overall process. The camping store being in the same location is a plus.

Report a concern   May 8, 2021 — Rated 10 out of 10 by K.W. Alpin Haus RV of Amsterdam
What do you like about our products and services?

As a customer since 2006 when purchasing a motorhome, I have been satisfied with all departments utilized. Service, especially, is an annual event for us and appreciate the ease of making an appointment and the work performed. Staff is always courteous and helpful, both on the phone and in person, and the administrative staff is outstanding.

Report a concern   May 8, 2021 — Rated 10 out of 10 by M.V. Alpin Haus RV of Amsterdam
What do you like about our products and services?

The Alpin House service department team has provided consistent quality service during the past three years that I have had my motor home serviced there. Despite the challenges of the past year, the staff have been helpful, courteous and, when reasonable, accommodating.

Report a concern   May 8, 2021 — Rated 10 out of 10 by G.C. Alpin Haus RV of Saratoga
What do you like about our products and services?

We liked the knowledge of the associates we spoke with and their willingness to answer questions.

Report a concern   May 8, 2021 — Rated 7 out of 10 by L.W. Alpin Haus RV of Saratoga
What could we do to improve?

Your service is great, but we just had a fireplace replaced by you under warranty and the new one is not the the quality of the original. This was a bit disappointing.

Report a concern   May 8, 2021 — Rated 10 out of 10 by M.K. Alpin Haus RV of Saratoga
What do you like about our products and services?

I was very pleased with my experience with Alpin Haus. Everyone was very helpful and answered all my questions. I would highly recommend Alpin Haus.

Report a concern   May 7, 2021 — Rated 10 out of 10 by J.S. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Everyone at the dealership was super friendly, not pushy at all and helped you find exactly what you are looking for and need

Report a concern   May 7, 2021 — Rated 10 out of 10 by David Watterworth Alpin Haus RV of Amsterdam
What do you like about our products and services?

Always treated with honesty and stand behind their work

Report a concern   May 7, 2021 — Rated 5 out of 10 by K.S. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Salesman walked away before sale was final. Schedule pick up day repairs were never worked on. Zero communication from service.

Report a concern   May 7, 2021 — Rated 8 out of 10 by J.M. Alpin Haus RV of Amsterdam
What could we do to improve?

The outcome of the service on my RV was fine and my service coordinator was friendly and helpful. But...the service was NOT performed on the scheduled day and I DID NOT receive a phone call to alert me that my service was delayed. Although I left a voicemail message at Alpin Haus, my call was never returned despite your stated policy of returning phone calls by the end of the business day. That is not the Alpin Haus I am used to dealing with.

Report a concern   May 7, 2021 — Rated 10 out of 10 by William Gillespie Alpin Haus RV of Orange County
What do you like about our products and services?

Matt in the service department has been extremely helpful. He is very professional and always answers all my questions. The quality of work at Alpin Haus is well above standard. They make every effort to keep their customers satisfied. They will treat you like family.

Report a concern   May 7, 2021 — Rated 7 out of 10 by M.M.F. Alpin Haus RV of Amsterdam
What could we do to improve?

When you have an apointment...be on time...don't start half an hour late!


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