based on 1763 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very personable
Service could not have been better !!!
You guys have been good to help us when we need you!
let me store it untill I was ready to use it. Staff helped me pick out the items that I needed
Hours are bad for working people seemed like we were pushed and rushed to make decision. Extremely busy and didn't have time to explore more options because someone needed to bring us to rvs to look at them . Issues we saw with rv pretty much were told that's how it was made.
We've already recommended Alpin Haus a dozen times. The team is fantastic!
John was super friendly and knowledgeable during my recent site service appointment. I appreciate the tips and suggestions that John shared for maintaining my travel trailer.
You don't want to hear what I have to say
It is a bit of an ongoing problem. EVERY time we bring our RV in for service (or in this case, a site visit- to complete some warranty repairs and install a topper) there is a "wrinkle."
1. Helped themselves to a "credit card on file" to bill for service that we did not authorize
(Approx 2018.) After a small battle we got that corrected.
2. Brought our new Jayco motorhome in for service (approx 2018 as well) and they broke or
destroyed more than they repaired. Promised the moon that they would do everything to
make it right. Eventually the parts came in (for the items they broke) and the repairs were
completed. (-) the carpet that they destroyed with greasy/oily boots.
This time it was a credit card (again.) They swiped our credit card twice. I am told the first one was declined but it is still showing in our bank statement 4 days later.
John (repairman) was fantastic, friendly and quick. Knocked everything out in under three hours.
We noticed after he left that the belly pan that was accessed to repair an warranty electrical issue, was left with a rather significant gap that did not exist prior to the visit and concerned that it is a pathway for critters to enter. We went to great lengths to seal everything to avoid that.
I will try to take care of it myself rather than go through the hassle of trying to get another visit covered.
So that this review is not all negative- They were able to get the site visit covered under the warranty with the manufacturer. Saved us $150. THANK YOU!!! The charge for the Slide topper also came in $40 under the quoted price. Thank you 2x.
Very knowledgeable staff and friendly courteous service!
Great all around facility and very "happy camper"!
1) Charged my credit card 7 days ago and I have yet to see an invoice or find out what work was completed for the $453 charge.
2) Ignored extended warranty work that needed to be completed to replace a vent. Every time I need warranty work done, I run into this. I was advised by an attorney to go to small claims court because the contract I paid for is not being honored. He also advised that I should not be charged for diagnosing a warranty issue.
3) Problem with a staff member in the service dept. that I felt was condescending toward me. Treatment of customers matters!
When you quote a price to do a job, stick to it. Don't make the customer have to fight to have you do right. Otherwise, you have been great to work with.
Appreciate the service Dave made it very easy
You provide courteous and professional service to your customers all the time.
Helpful staff.
They were able to fix my problem without any hassle. Very knowledgeable techs. Very friendly and answered all my questions.
Mike was extremely helpful and kind in getting me hooked up for my RV storage!!
Always a pleasure dealing with Alpin Haus. Kind,friendly and professional service!
Customer service A-1.
Your "Central " phone system is absolutely terrible. VERY FRUSTRATING!! Please change it.
Service is not as expected. Office staff are very nice, but service is unreliable. Need to check all done before leaving the department.
Had to call and text several times to get a answer about a radio
Great service very friendly staff and the staff is very helpful
I purchased my first travel trailer!
I had alot of questions and worries about the purchase and I was certainly unsure what I was getting myself into. Heather and the staff were very nice in going thru this process and answered all my newbie questions. The facility was huge and had a great selection of units to choose from as well as their ability to store and service your RV during the off seasons was a big plus. I would definitely recommend the Alpine Haus to all those thinking of purchasing a RV!
Prior owners of our camper loved the service and storage space. We are continuing the co tract for storage and would not hesitate to use them for repairs/ service. My son has had great experience with the camper and storage from the Oak Ridge site
Great Service!
Service department is not entirely trustworthy or ethical.
I have bought 2 RV's and a Pontoon from them over the years. Great service from the sales dept. and the service dept. The service dept. is top notch and have always done a great job.
Although we purchased a used camper, Alpin Haus made sure it was in A-1 shape, prior to delivering. The service technician, salesman and finance manager were all friendly, knowledgeable and didn't try to talk us into unnecessary stuff.
The overall experience was so favorable, we are already looking forward to our next purchase!
Marlene Dauch-Muthig
Every year we bring the camper and always have problems. Never got a call that the camper was even finished. Left messages but no call back. Camper was supposed to be finished Friday and finally got a person on the phone Tuesday. Customer service is not a high priority for your service department