based on 1562 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is very friendly and knowledgeable..
Service has been excellent , And everyone there so far has been very very friendly
employees were attentive and responded to my issues. As a building contractor of 40 years i can recognize people who are happy in their work . It comes thru in the way they listen and how they respond. I am one of those customers that you would like to refer me to the waiting room. I had occasion to speak with several employees and every body was great. I do hope they have found the parts necessary to fix the slide out.
I'm hoping the new Oak Ridge facility is doing well and look forward to having services available there.
Thanks to everyone that helped and I hope the parts are found to repair the slide out .
Andy Casper
Good professor folks available to deal with RV issues that may arise!
Great products
The mechanics took my concerns seriously. The salesmen are knowledgeable.
We love our Reflection 337RLS. We had looked at many other brands, Jeff our salesperson had the patience of a saint, and there was no pressure to close us. The people in the service department are great, and have always been helpful. John, the guy who does a lot of the work and our yearly maintenance inspection for the lifetime warranty is the best.
The staff is most attentive and helpful regarding our questions on our new RV
Quality and able to get service when needed.
No one returns calls
Dont BS me if part isn't there
You said my motor home was only worth 37000 and you couldn’t go down on the trailer I was buying but I see you have my motor home on your site for 65999 so I don’t know how you make me feel good about that
Great service, fast and efficient. Got a chance to talk to the tech, that's the best part.
I feel that it's always important to talk to the tech that is doing the work!
The staff was friendly and informative.
Service is excellent
Never in my life has I EVER been more satisfied with my experience at Alpin Haus. Charles was the most professional and friendly salesman. Kyle was thorough and experienced. John was knowledgeable and helpful. These three men not only provided OUTSTANDING service but made me feel like I was part of of a family. I feel truly blessed to have met them. You won’t find better customer service anywhere else. Thank you fellas for an awesome experience. I love my new camper and I couldn’t be happier!
I had my camper in for a recall. The work was completed quickly; after a wait for a back ordered part. The work was neatly done. The rig was returned nice and clean.
Fairly easy to get an appointment. The service people are usually quite easy to work with.
They did a great job and everyone was very friendly. Thanks again.
Everyone is very friendly and knowledgeable.
I have called the service center twice and it says they will call you back before the end of the day and it has been more than a week.
Professional and courteous service.
Quality and friendly service!
Great service and large group of name brand RV's to choose from.
Brian Miller is always great to work with in finding the next perfect RV for us. He did it again for us and made the process super easy. We have checked out other dealers but Alpin Haus is always better and just easier to deal with.
Assume I know nothing. When I bought a née truck, I needed the lower fifth wheel parts. I was quoted after talking to the service person. When I brought my truck in I was asked where my rails were? I didn’t know I needed them and now the old truck is gone and it cost me an additional $300.
I was originally put off by the way my boyfriend and I were handled during the purchasing process and even after, but I chalked it up to the rushing off the process etc. We were encouraged that by buying a new 2021 camper, we would have some warranties to come along with it just in case something was to go wrong.
Less than two months after having the camper delivered, we had decided to utilize the heating system for a night only to find out that it was not working correctly. There was no heat coming out of the vents, but there seemed to be substantial heat coming out of the drawers below the bed.
Also, almost at the same exact time we had an issue with the stove and the lights around the dials, so I figured the right thing to do was reach out to Alpin Haus.
When I called, I was met with a $400+ work order that I was supposed to sign just for a road call to see what the issues on the brand new trailer were and then another road call to fix the issues which were going to be under warranty, unless it was something caused by gross negligence or a rodent. I refused to sign that work order and asked for another version with only one service call. This was still over $200.... I understand this was a "worst case scenario" work order/estimate, however; I have been left with a horrible taste in my mouth after this experience.
For reference, this trailer is a 2021 that was purchased off of your showroom floor.
I am the first owner and paid for the camper to be delivered. It has not been moved since.
The duct work inside the trailer had never been attached from the factory, confirmed by your service technician that came out to check the issues out. He also told me the cylinder/dial would need to be replaced on the stove, but that part would have to be ordered (which anyone could have guessed) and that would be a separate service call.
As someone who owns a business and runs another on the side, I am astounded to have been charged for a service call. If this was my business, I would have tossed the service call in because I care about my customers and customer retention.
The days of proper customer service seem to have passed by... I would not send anyone to Alpin Haus at this point, but I might have had some renewed hope if I had been taken care of better with these warranty issues.
My wife and I purchased a 2021 Grand Design Imagine 2800BH from Alpin Haus. . We are very happy with our purchase. And extremely happy with the service department as well. We had them add a few accessories, and had a few adjustments made. The only complaint I have, is the wrong sway equalizing bars were installed on our trailer. I specifically asked for EQALIZER BARS, but received E2 bars. E2 bars Do Not work well on our F-150 Supercrew truck Next time I will pay closer attention to this. We will definitely consider Alpin Haus when we purchase our next RV, Respectful yours, Beth & Ross Holmes
The people are the best!
You have a good service department.