Alpin Haus RV

Average rating: 8.9 out of 10 based on 560 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 2, 2021 — Rated 10 out of 10 by Donald Batting Alpin Haus RV of Saratoga
What do you like about our products and services?

People are friendly and courteous. Each time we have had our trailer serviced, the problems are fixed and job is completed in a timely manner. Very professional’

Report a concern   September 2, 2021 — Rated 10 out of 10 by M.D. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Your service department was very helpful and quick to fix our trailer

Report a concern   September 2, 2021 — Rated 10 out of 10 by J.M. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Very easy to work with on repairs and tune ups.

Report a concern   September 2, 2021 — Rated 10 out of 10 by J.S. Alpin Haus RV of Amsterdam
What do you like about our products and services?

We are very happy with the contact and response we have received from everyone at Alpin Haus.

Report a concern   September 2, 2021 — Rated 10 out of 10 by M.L. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Professional people.

Report a concern   September 2, 2021 — Rated 10 out of 10 by R.D.K. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Seevice tech Ray was great!

Report a concern   September 1, 2021 — Rated 10 out of 10 by L.F. Alpin Haus RV of Saratoga
What do you like about our products and services?

Attention to detail in ordering parts and professionally installing them.

Report a concern   September 1, 2021 — Rated 5 out of 10 by M.D. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

There were several instances with my warranty repair that Alpin Haus dropped the ball. For example, the replacement window was supposed to be ordered but was not until the 3rd time. The latest interaction was much better thanks to Tawyneann. The only issue this time was it appears that the repair was completed on 8-27 but I was not notified until late 8-31 after I called to check on it.

Report a concern   August 31, 2021 — Rated 9 out of 10 by Steven Pearson Alpin Haus RV of Saratoga
What do you like about our products and services?

Brian Miller our sales person was very efficient in the purchase of our new fifth wheel. I would recommend him to anyone that is looking for an easy buying transaction.

Report a concern   August 31, 2021 — Rated 10 out of 10 by Paul Maurer Alpin Haus RV of Amsterdam
What do you like about our products and services?

Fast and Professional service. Very helpful and friendly. I bought a popup camper and they make you feel as your family. Highly recommend Aplin Haus.

Report a concern   August 31, 2021 — Rated 8 out of 10 by G.G. Alpin Haus RV of Saratoga
What could we do to improve?

Keeping customers abreast of changes and modifications in schedules is important. A simple phone call, text or e-mail can go a long way in instilling confidence that: an organization has their clients interest at heart. It goes without saying a happy customer is a satisfied customer and in many cases a return customer. Keep in mind people with resources have options. I would like to take this opportunity you provided me to thank your representative James Motto, for his service in addressing and answering my concerns. Sincerely, First name removed and Elba Last name removed

Report a concern   August 31, 2021 — Rated 10 out of 10 by Christopher Kenneally Alpin Haus RV of Amsterdam
What do you like about our products and services?

Purchasing our new 5th wheel was very smooth, everyone from my salesman Don to Kyle in finance to our our walk through on picking up our trailer were remarkable in every way and beyond .

Report a concern   August 31, 2021 — Rated 10 out of 10 by W.H. Alpin Haus RV of Orange County
What do you like about our products and services?

The Youemployees are al

Report a concern   August 30, 2021 — Rated 10 out of 10 by C.F. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Nice people to deal with. Quality product line.

Report a concern   August 30, 2021 — Rated 10 out of 10 by A.R. Alpin Haus RV of Orange County
What do you like about our products and services?

everything

Report a concern   August 30, 2021 — Rated 10 out of 10 by S.A. Alpin Haus RV of Saratoga
What do you like about our products and services?

Our Service Advisor Scott was able to fit us first thing in the morning of the day after we had called about a suspected propane leak. The leak test showed that the 2 year old propane regulator was definitely leaking. The service and part were covered under your/our Forever Warranty program and he had the part in stock! We were back on the road in less than an hour.

Awesome!!

Report a concern   August 29, 2021 — Rated 10 out of 10 by C.O. Alpin Haus RV of Saratoga
What do you like about our products and services?

Great service! Friendly atmosphere.

Report a concern   August 28, 2021 — Rated 10 out of 10 by E.W. Alpin Haus RV of Orange County
What do you like about our products and services?

Kevin was a fantastic technician. Thank you!

Report a concern   August 28, 2021 — Rated 8 out of 10 by B.F. Alpin Haus RV of Amsterdam
What could we do to improve?

Customer communications can definitely be improved. Emails and phone calls to Miranda went unanswered. She was often away from the office. We ended up working with Vic, who was much better.

Erich, Keith and especially Blake were very helpful and thorough.

Report a concern   August 27, 2021 — Rated 0 out of 10 by S.R. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

Having fridge problems with my brand new camper and not havin any satisfaction on getting it repaired.

Report a concern   August 27, 2021 — Rated 10 out of 10 by Linda Casso Alpin Haus RV of Amsterdam
What do you like about our products and services?

Our overall experience has been above and beyond excellence. From the 1st time we walked into the showroom until the time we picked up our motorhome, the service has been top notch. Greg Clark, who was our salesperson was absolutely wonderful. No push for us to buy. He presented all available options to us. When we finally made the decision to purchase, we were well informed of the process and time frame for delivery of our new motorhome. Greg was always in communication with us. At time of delivery, we spent 2 hours with Jeff (last name unknown). Jeff thoroughly explained all the operations of the motorhome in detail. Financing was also a breeze. Jeff Bearcroft informed us of the types of financing that were available to us. In signing the financial documents, Kylec Smith was very thorough in explaining all the documents which made us feel comfortable. As with any new purchases, there were a few issues. Miranda (last name unknown) in the service department, has been very attentive and she spent the time to go through the motorhome with us to see what corrections had to be made. We now have our motorhome and are about to have our first trip for the 2021 Labor Day weekend. We are so happy with our purchase and highly recommend Alpin Haus and their entire staff. Thank you for making our dream come true!
Jerry & Linda Casso

Report a concern   August 27, 2021 — Rated 10 out of 10 by W.B. Alpin Haus RV of Saratoga
What do you like about our products and services?

Always got great service my self.

Report a concern   August 26, 2021 — Rated 8 out of 10 by S.P. Alpin Haus RV of Oak Ridge
What could we do to improve?

The sale people are very helpful, they talk to me with out any pressure. everything was explained to me.

Report a concern   August 25, 2021 — Rated 9 out of 10 by Donald Hunt Alpin Haus RV of Orange County
What do you like about our products and services?

Friendly service and staff

Report a concern   August 25, 2021 — Rated 10 out of 10 by Gander Rvi Service -Albany Alpin Haus RV of Amsterdam
What do you like about our products and services?

Very helpful and amazing customer service

Report a concern   August 25, 2021 — Rated 7 out of 10 by J.S. Alpin Haus RV of Oak Ridge
What could we do to improve?

Basic service cost $200. Same service cost $80 at a Ford dealer in Washington state.

No one ever answers the phone. Very difficult to make appointments.

On the plus side, services are performed promptly with friendly interactions.

Report a concern   August 24, 2021 — Rated 10 out of 10 by Thomas Antonoff Alpin Haus RV of Amsterdam
What do you like about our products and services?

The Alpin Haus service department is very thorough when diagnosing a problem for you and very patient working with their customers. Also fabulous when it comes to giving you tutorials on how to care and operate your recreational vehicle, even after a year of ownership.

We love the reasonable cost to have them winterize and store our vehicle on their property during the winter months and the reasonable cost for maintaining our Annual Maintenance Record to comply with our Forever Lifetime Warranty that came with the purchase of our RV.

The sales staff is wonderful, too, especially Don. He maintains a relationship with his customers well after their purchase by sending a monthly newsletter with travel tips, fun recipes, and jokes. (I like to save them for future travel.) He even called us to check in to see how we were doing on our first trip with our new Keystone travel trailer as we were traveling RT from NY to CA. Don even gave us his cell phone number in case we had any questions while on our trip. That is top notch service in our book.

Alpin Haus is definitely an A++ business and we would not hesitate to highly recommend them to family and friends.

Report a concern   August 23, 2021 — Rated 10 out of 10 by D.D. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Staff was super friendly, knowledgeable, and helpful! Got us into a camper and worked with us every step of the way! Made the process simple and pleasant, just as buying an RV should be!

Report a concern   August 23, 2021 — Rated 9 out of 10 by M.N. Alpin Haus RV of Amsterdam
What do you like about our products and services?

the lines of communication were very clear on what was taking place.

Report a concern   August 23, 2021 — Rated 10 out of 10 by T.G. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

The people in parts ans service are very friendly and knowledgeable about their products and services. The service department has been very helpful to me with the many problems my RV has had. I definitely would recommend Alpin Haus for rv parts and service.


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