Alpin Haus RV

Average rating: 8.4 out of 10 based on 3919 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 14, 2021 — Rated 6 out of 10 by W.G. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Truthfulness. We were considering selling our 2017 Thor Chateau 31e that we originally bought there ($110,000 sticker price). Me. Heck printed out a value of $55,000 and never even looked at the RV. We are seeing them selling for $70,000 to $75,000. We didn’t feel respected as customers.

Report a concern   August 14, 2021 — Rated 4 out of 10 by D.G. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Communication was less than acceptable. Left messages and didn’t get a call back. After talking to the Service Manager and explaining our issues gave my cell phone number with the promise that I would get a call back. For whatever reason, they called my office phone. I wasn’t in the office but luckily, I get an email that says I had a message. Third time around with a very disappointing experience with service.

Report a concern   August 14, 2021 — Rated 4 out of 10 by R.M. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

We bought our camper there brand new in 2019. We’ve had it back several times for the same problem and keep being told it’s our battery. We our now on our 3 rd new battery. We camped the first weekend in Aug. and the new battery was dead immediately and would not hold a charge. We literally ran our truck the entire time to keep our food cold. I cancelled our next trip already because I’m so aggravated that I’m done camping for this summer and we usually go right until Oct. we are seriously considering getting rid of it before next season and buying a new one elsewhere. Also, it was there the entire winter to fix this problem and twice this summer. This camper is real stressor every time we use it.

Report a concern   August 14, 2021 — Rated 10 out of 10 by Michael Luby Alpin Haus RV of Amsterdam
What do you like about our products and services?

Upfront info, have serviced my problem with commen sense solutions.

Report a concern   August 14, 2021 — Rated 10 out of 10 by Brian Freese Alpin Haus RV of Amsterdam
What do you like about our products and services?

Service Dept was friendly and knowledgeable

Report a concern   August 13, 2021 — Rated 10 out of 10 by G.C. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Staff was pleasant and the service was completed in a reasonable time

Report a concern   August 13, 2021 — Rated 3 out of 10 by W.D. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

The repair to my trailer hot water system was not done properly, requiring another wasted day to bring it back for service for the same problem.

Report a concern   August 13, 2021 — Rated 10 out of 10 by Kenneth Kleinberg Alpin Haus RV of Amsterdam
What do you like about our products and services?

Large operation with lots of experienced talent, low pressure, good prices, helpful staff.

Report a concern   August 12, 2021 — Rated 10 out of 10 by H.A. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Where do I begin - I can't say enough about Alpin Haus in Oak Ridge from the time we bought our 2020 Whitehawk to most recently having problems with two slides and they got us in there to repair them within a day and we had the camper back in a week - thank you to Justin - the GM and Pete in Service as well as Kelly our salesperson I can't say enough about them - highly recommend Alpin Haus to everyone out there that is looking for a used or new RV.

Report a concern   August 12, 2021 — Rated 10 out of 10 by G.M. Alpin Haus RV of Orange County
What do you like about our products and services?

Recently had the propane regulator replaced here under warranty and they did it within a half hour. Very happy that we were able to be back on the road so quickly. They have been a pleasure to buy from and love our 2019 Imagine 2500RL.

Report a concern   August 11, 2021 — Rated 10 out of 10 by Scott Newberry Alpin Haus RV of Amsterdam
What do you like about our products and services?

Staff are very friendly and knowledgeable. It is really hard to get a hold of someone in service though!
The lounge area is nice.
Jake is a great guy!
Your website....when you search inventory it is very annoying with the pop up boxes and the text us button.
We like doing business with Alpin Haus!
Sue Newberry

Report a concern   August 11, 2021 — Rated 10 out of 10 by D.W. Alpin Haus RV of Saratoga
What do you like about our products and services?

Friendly and upfront about your service. Always ready to help

Report a concern   August 11, 2021 — Rated 8 out of 10 by M.O. Alpin Haus RV of Saratoga
What could we do to improve?

The mobile service technician that replaced our recalled gas valve did a super job. No need to improve anything here.

Report a concern   August 10, 2021 — Rated 10 out of 10 by J.P. Alpin Haus RV of Saratoga
What do you like about our products and services?

Always polite and courteous service. James has been especially helpful.

Report a concern   August 10, 2021 — Rated 10 out of 10 by Stephen Reed Alpin Haus RV of Amsterdam
What do you like about our products and services?

The staff is professional and the needed services are completed as promised

Report a concern   August 9, 2021 — Rated 10 out of 10 by Eric White Alpin Haus RV of Saratoga
What do you like about our products and services?

Brian Miller was excellent. He's friendly and open. I would highly recommend him to others.

Report a concern   August 9, 2021 — Rated 2 out of 10 by C.K.J. Alpin Haus RV of Orange County
How did we disappoint you and what can we do to make things right?

Dissapointed in how many things didn't work first trip and workmen ship on steps was shady at best

Report a concern   August 8, 2021 — Rated 10 out of 10 by D.D. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Get the job done, level of expertise.

Report a concern   August 8, 2021 — Rated 8 out of 10 by J.K. Alpin Haus RV of Amsterdam
What could we do to improve?

Labor er is a bit high with the price

Report a concern   August 7, 2021 — Rated 2 out of 10 by T.C. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

During the 2 months it took for the furnace in my brand new rv to be fixed, it was quite common for me to call service to inquire as to when the repair would happen, and receive no call back. You could have made it right by at least communicating.

Report a concern   August 7, 2021 — Rated 10 out of 10 by S.M. Alpin Haus RV of Orange County
What do you like about our products and services?

Great Service.

Report a concern   August 7, 2021 — Rated 10 out of 10 by Dennis Rich Alpin Haus RV of Saratoga
What do you like about our products and services?

They are reliable and friendly. Their customer service goes beyond the original sale.

Report a concern   August 6, 2021 — Rated 10 out of 10 by George Pifko Alpin Haus RV of Saratoga
What do you like about our products and services?

Very satisfied with the Saratoga Alpin Haus RV service dept. They answer their phones , which is unique for the Alpin Haus service in any dept.! MIKE and his crew were very thorough in reacting to the items that I wanted fixed. Warranty issues were explained and repaired. This level of care is rare in today's service atmosphere. Thanks guys.

Report a concern   August 6, 2021 — Rated 10 out of 10 by K.S. Alpin Haus RV of Saratoga
What do you like about our products and services?

products are top of the line and first rate. service appointments are easy to make and commitments are kept.

Report a concern   August 6, 2021 — Rated 10 out of 10 by Peter Accumanno Alpin Haus RV of Amsterdam
What do you like about our products and services?

Customer friendly

Report a concern   August 6, 2021 — Rated 0 out of 10 by D.O.W. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

We picked up a motorhome from your Amsterdam site in May and the leveling equipment was not working at all. They said they were shipping a touchpad to our house and it is an easy switch. It wasn't the touchpad - gear was still not working and we had a 2 week trip to several states approaching. After 5 trips of the Port Jervis location and AFTER the trips using wood to level the motorhome the gear is still not fixed. Plus several things broke while on the trip. Also we ordered $3,000 theatre chairs in April that are still not done or installed. Season is almost over for us so this new Motorhome has been more than disappointing to say the least. The motorhome should have NEVER been released to us if it was not 100% functional. Oh and our salesman was fired one day before picking up the vehicle so I am texting him with no response. I am NOT a happy camper! :( Truly disappointed. My email is Email address removed if you wish to contact me.

Report a concern   August 6, 2021 — Rated 0 out of 10 by J.C. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

I found the RV service department to be rude and dishonest. They claim to have said things to me that never happened and things that I said to them that also never happened.

Also, though I’ve paid hundreds of dollars to continue their “Lifetime Warranty” each year, they charged my credit card nearly $200 to fix my refrigerator - a covered item. Their explanation is that the problem was a FUSE!! And the warranty doesn’t cover fuses. Perhaps not, BUT IT SURELY SHOULD COVER THE DIAGNOSTICS IN COMING UP WITH THAT NEEDED ITEM!!

I will NEVER deal with Alpin Hause in Gainsvort ( they don’t really have a facility in Saratoga) again!! Jim Last name removed - a very disappointed former customer.

Report a concern   August 5, 2021 — Rated 10 out of 10 by A.C. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Friendly, efficient, through, done once and done repairs. Would recommend you guys every time!!!

Report a concern   August 5, 2021 — Rated 10 out of 10 by J.H. Alpin Haus RV of Saratoga
What do you like about our products and services?

Very easy to work with. Was able to work around my schedule.

Report a concern   August 5, 2021 — Rated 8 out of 10 by J.H. Alpin Haus RV of Amsterdam
What could we do to improve?

Was very happy because you actually got me into service right away and didn’t end up having to leave my trailer there. Only thing was it took days of leaving messages at your service dept before I got a call back to setup the initial appointment


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