based on 2251 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Keith has been outstanding in helping me with service and storage. Couldn’t be happier with the service.
We really like our service tech John. He is very knowledgeable about the products and services.
Set up at RV park was great.
Great people, thanks for your help!
Brands
The Alpin Haus staff, representatives and tech people keep in touch with you when you have need for information or service. They seem to work as an efficient team to accommodate their customers' needs.
Quality work by technician Shayne.
I am treated as a preferred customer and it make me feel good
I can get an appointment when needed.
Always the best service by John.
Listen to the costumer fully before interrupting and dismissing their question or complaint. You are in the business of service.
Very happy with our experience. Looking forward to picking up our new RV in the spring!
I can’t say much about any other department than service because i have not felt with them but working with will in service is a dream. Will is completely honest about everything and could not be more professional. I have been dealing with will since before the buyout and he has not changed a bit. The only complaint I have about post buyout is the phone system. When I call for service I don’t feel like I need to explain my issues to an operator before I’m transferred to will. I called and asked for will bottom line. I was asked 10 questions before I was even transferred just to explain everything a second time.
The service person who did the recall work was very friendly and professional.
Thanks for a good job done correctly by all employees present.
Had a issue with the awning motor luckily we had a extended warranty because we do not feel as though the forever warranty really covers anything I was told it only covers appliances I don’t believe anybody ever walks throughThis camper or looks it over We don’t believe the slides are ever looked at or lubricated just not what was advertised
Very good at fixing anything
Great work and customer service
quick service
Sales team was great (especially Patrick ) very knowledgeable of products , service department
is very helpful with any problems or installing any accessories.
My RV was winterized and a recall was performed on monday and inspected for the forever warrentty . i,m happy with there service and people
I recently had to contact the service department and Jim answered all my questions and when I expressed how I might need someone to come out to my camper at the last minute to help me he then said he would have someone there. That help me so much to know that he would help.
Service is great I let everyone know that
Great customer service!
Very friendly sales and service just a great group of people!!
You resolved the issues I was having with my camper quickly and I was able to go on a trip I had already planned.
I was able to get a appointment to diagnose my brake issue very quickly. The tester showed that there was no brake signal but as I got ready to leave the brakes engaged. The tester again showed no brake signal to the trailer. On the way home the brakes were very intermittent.
A few days later after researching on the internet, I took a look a the 7 pin connector and saw corrosion on the ground and brake contacts. After cleaning these two contacts and spraying the plug with contact cleaner, the brakes have been working fine.
I appreciate that Alpin Haus got me in so quickly and their diagnosis, but a quick look at the 7 pin connector would have shown the corrosion.
I believe that the tow vehicle, the brake controller, wiring and trailer are a complete unit and need to be diagnosed together. Taking the extra steps would have been "service above & beyond".
Warrantee renewal service and State safety inspection was completed in reasonable time considering they were down an inspector
Friendly, always willing to help
Good, honest people who care about the customer as much as the sale. We were surprised to hear from our salesman months later, just to check in and see how we were enjoying our new RV. We’ve never experienced such kindness with other dealers.