Alpin Haus RV

Average rating: 8.4 out of 10 based on 3891 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 14, 2021 — Rated 10 out of 10 by J.H. Alpin Haus RV of Orange County
What do you like about our products and services?

The staff is most attentive and helpful regarding our questions on our new RV

Report a concern   September 14, 2021 — Rated 9 out of 10 by E.F.T.T. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Quality and able to get service when needed.

Report a concern   September 14, 2021 — Rated 5 out of 10 by J.W. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

No one returns calls

Report a concern   September 14, 2021 — Rated 7 out of 10 by A.B. Alpin Haus RV of Orange County
What could we do to improve?

Dont BS me if part isn't there

Report a concern   September 13, 2021 — Rated 0 out of 10 by M.B. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

You said my motor home was only worth 37000 and you couldn’t go down on the trailer I was buying but I see you have my motor home on your site for 65999 so I don’t know how you make me feel good about that

Report a concern   September 13, 2021 — Rated 10 out of 10 by David Furgison Alpin Haus RV of Amsterdam
What do you like about our products and services?

Great service, fast and efficient. Got a chance to talk to the tech, that's the best part.
I feel that it's always important to talk to the tech that is doing the work!

Report a concern   September 12, 2021 — Rated 10 out of 10 by K.B. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

The staff was friendly and informative.

Report a concern   September 12, 2021 — Rated 10 out of 10 by Hernan Vargas Alpin Haus RV of Orange County
What do you like about our products and services?

Service is excellent

Report a concern   September 12, 2021 — Rated 10 out of 10 by Brenda Attanasio Alpin Haus RV of Amsterdam
What do you like about our products and services?

Never in my life has I EVER been more satisfied with my experience at Alpin Haus. Charles was the most professional and friendly salesman. Kyle was thorough and experienced. John was knowledgeable and helpful. These three men not only provided OUTSTANDING service but made me feel like I was part of of a family. I feel truly blessed to have met them. You won’t find better customer service anywhere else. Thank you fellas for an awesome experience. I love my new camper and I couldn’t be happier!

Report a concern   September 11, 2021 — Rated 10 out of 10 by S.F. Alpin Haus RV of Amsterdam
What do you like about our products and services?

I had my camper in for a recall. The work was completed quickly; after a wait for a back ordered part. The work was neatly done. The rig was returned nice and clean.

Report a concern   September 11, 2021 — Rated 9 out of 10 by D.G. Alpin Haus RV of Saratoga
What do you like about our products and services?

Fairly easy to get an appointment. The service people are usually quite easy to work with.

Report a concern   September 11, 2021 — Rated 10 out of 10 by R.B. Alpin Haus RV of Saratoga
What do you like about our products and services?

They did a great job and everyone was very friendly. Thanks again.

Report a concern   September 10, 2021 — Rated 10 out of 10 by K.S. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Everyone is very friendly and knowledgeable.

Report a concern   September 10, 2021 — Rated 0 out of 10 by D.A. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

I have called the service center twice and it says they will call you back before the end of the day and it has been more than a week.

Report a concern   September 9, 2021 — Rated 10 out of 10 by W.G. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Professional and courteous service.

Report a concern   September 9, 2021 — Rated 10 out of 10 by C.B. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Quality and friendly service!

Report a concern   September 8, 2021 — Rated 10 out of 10 by Charles Caccioli Alpin Haus RV of Orange County
What do you like about our products and services?

Great service and large group of name brand RV's to choose from.

Report a concern   September 8, 2021 — Rated 10 out of 10 by G.C. Alpin Haus RV of Saratoga
What do you like about our products and services?

Brian Miller is always great to work with in finding the next perfect RV for us. He did it again for us and made the process super easy. We have checked out other dealers but Alpin Haus is always better and just easier to deal with.

Report a concern   September 8, 2021 — Rated 8 out of 10 by W.M. Alpin Haus RV of Orange County
What could we do to improve?

Assume I know nothing. When I bought a née truck, I needed the lower fifth wheel parts. I was quoted after talking to the service person. When I brought my truck in I was asked where my rails were? I didn’t know I needed them and now the old truck is gone and it cost me an additional $300.

Report a concern   September 7, 2021 — Rated 0 out of 10 by J.F. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

I was originally put off by the way my boyfriend and I were handled during the purchasing process and even after, but I chalked it up to the rushing off the process etc. We were encouraged that by buying a new 2021 camper, we would have some warranties to come along with it just in case something was to go wrong.
Less than two months after having the camper delivered, we had decided to utilize the heating system for a night only to find out that it was not working correctly. There was no heat coming out of the vents, but there seemed to be substantial heat coming out of the drawers below the bed.
Also, almost at the same exact time we had an issue with the stove and the lights around the dials, so I figured the right thing to do was reach out to Alpin Haus.
When I called, I was met with a $400+ work order that I was supposed to sign just for a road call to see what the issues on the brand new trailer were and then another road call to fix the issues which were going to be under warranty, unless it was something caused by gross negligence or a rodent. I refused to sign that work order and asked for another version with only one service call. This was still over $200.... I understand this was a "worst case scenario" work order/estimate, however; I have been left with a horrible taste in my mouth after this experience.
For reference, this trailer is a 2021 that was purchased off of your showroom floor.
I am the first owner and paid for the camper to be delivered. It has not been moved since.
The duct work inside the trailer had never been attached from the factory, confirmed by your service technician that came out to check the issues out. He also told me the cylinder/dial would need to be replaced on the stove, but that part would have to be ordered (which anyone could have guessed) and that would be a separate service call.
As someone who owns a business and runs another on the side, I am astounded to have been charged for a service call. If this was my business, I would have tossed the service call in because I care about my customers and customer retention.
The days of proper customer service seem to have passed by... I would not send anyone to Alpin Haus at this point, but I might have had some renewed hope if I had been taken care of better with these warranty issues.

Report a concern   September 7, 2021 — Rated 10 out of 10 by Ross Holmes Alpin Haus RV of Orange County
What do you like about our products and services?

My wife and I purchased a 2021 Grand Design Imagine 2800BH from Alpin Haus. . We are very happy with our purchase. And extremely happy with the service department as well. We had them add a few accessories, and had a few adjustments made. The only complaint I have, is the wrong sway equalizing bars were installed on our trailer. I specifically asked for EQALIZER BARS, but received E2 bars. E2 bars Do Not work well on our F-150 Supercrew truck Next time I will pay closer attention to this. We will definitely consider Alpin Haus when we purchase our next RV, Respectful yours, Beth & Ross Holmes

Report a concern   September 7, 2021 — Rated 10 out of 10 by James Barnicle Alpin Haus RV of Orange County
What do you like about our products and services?

The people are the best!

Report a concern   September 6, 2021 — Rated 0 out of 10 by D.C. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

This dealership strung us out 10 days for the first available service appointment only to tell us they could not do the work. Since they had the make, model and they know in advance that they could not work the full wall slide, we consider it VERY rude that they had us sit around and wait on them when we could have just gotten it to a dealer who was able to work on it.

Report a concern   September 5, 2021 — Rated 0 out of 10 by J.W. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Please call me and I will tell you all about my disappointment with my recent purchase.
2018 Alante 31V Vin: 1F65F5DY7H0A13134
Purchase Date 5/28/21

Name removed
Phone number removed

Report a concern   September 5, 2021 — Rated 9 out of 10 by S.G. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Loved the customers service and family feel while we were there. Just follow up / follow through with open items to be completed after the customer leaves.

Report a concern   September 4, 2021 — Rated 10 out of 10 by M.R. Alpin Haus RV of Saratoga
What do you like about our products and services?

Customer service has been great so far!!

Report a concern   September 3, 2021 — Rated 9 out of 10 by T.A. Alpin Haus RV of Orange County
What do you like about our products and services?

Honest. Kept us up to date on the progress.

Report a concern   September 3, 2021 — Rated 0 out of 10 by G.C. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

The levelers are down on our rv and it still leaked when it rained. When are you going to fix it ?????? Wish someone there would get back to me.

Report a concern   September 3, 2021 — Rated 10 out of 10 by S.M. Alpin Haus RV of Saratoga
What do you like about our products and services?

The people thete are bery friendly and helpful with any questions or concerns we've had with our camper.

Report a concern   September 3, 2021 — Rated 10 out of 10 by L.W. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Fast service by people who were very helpful. Office was clean Parking lot was easy to get in & out.


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