based on 2470 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
People are kind, considerate, and treat you like you want to be treated. A professional staff willing to understand your needs.
Answer the service desk phone. If you give me a choice to Hold or to Leave A Message, don’t let me hold for 10 minutes and then make me leave a message. It’s infuriating, and it’s happened the last several times I’ve called.
Service on my trailer was slow. When I called or texted to check on the status of the work, I waited a few days for a call back.
Fast, professional and friendly
We had a great experience dealing with Trey. Good communication.
All you care about is money. You literally won't do a repair or work without money in hand. You delay progress because of lack of warranty department people. Lazy.
Just complete the work and ask the customer if they want to pay or wait for warranty.
Especially with the 15 things wrong with our brand new camper, you should be treating us better.
You don't seem to care that since May, you have had our camper longer than us. Slow, inefficient, your customer service people cannot read, Saratoga service is the worst RV service company I have ever seen and the service manager is argumentative and prideful. I have had a class A or C for 15 years.
Quality check the work performed. Repairs made and not tested require multiple visits
Kevin(foreman) was excellent in seeing through to completion all of my issues
Skilled work. Customer-oriented.
Nick’s communication was great, Kevin’s walk through and knowledge was excellent, Keith was very professional. We had a great experience with our purchase. I have already recommended friends. Thank You
They get me in when needed and seem friendly.
Well, the 2021 Forester we bought had a 2017 generator in her, the salesman didn't explain that a 12v refrigerator was not good for boon docking, there are gaps in the seals on the slider both open and closed... Really, for a 2021????
I had Luis as my service advisor. He was very nice, very friendly and a pleasure to work with.
Very friendly staff explained everything thoroughly along with warranties and trailer walk-throughs
Dave Behuniak is the BEST. He has been our go-to guy from our first Motor Home to our current Travel Trailer. He answers our questions and is an endless resource for us. Thank you Dave for all you do for us!
Monique and First name removed
No one in the service department will answer the phone. Repeated calls are sent to the voice mail.
Everyone seems knowledgeable and helpful.
Wonderful customer service: friendly, competent and efficient!
Great customer svc. Competitive prices.
Your service advisor was very helpful this time
Scott K. in service is one of the reasons we love alpin haus. Attentive, professional and treats customers well! Unlike other dealerships we have dealt with -he does care!
Always prompt and do great work!
Staff do not answer phone calls or do not get back to you in a timely manner. We called and left messages for someone to get back to us the first time and they finally decided to call us back a few weeks later. Ordered wrong parts for our camper. We picked up our new camper in March and there were things that needed to be fixed. No one ever followed up with us for the things that needed to be fixed until August. They called us in August to let us know that our new camper door had been sitting there since March no one ever called us until August to let us know that.
Amsterdam Alpin Haus always does a great job.
Thank you for keeping us moving! Always a pleasure to work with you.
refer to contact email sent on return of unit
Everything
It was easy to
Make a decision at alpin Haus exit 16 of I 87 bill was a friendly and knowledgeable salesman.. the product sold itself and I'm looking forward to delivery in the spring
Everything
James jr. Has been great!
Very convenient being so close, service work is normally done pretty well, people are very friendly.