based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your local service rep Will was great. They repaired what was needed and he was very straight forward and professional.
What I didn't like was calling for status. The call being transfered to your home office having to leave a message then waiting for a call back. When I want to talk to a person not wait until the next day or the day after for a reply to my voice message!
John always does a very thorough job.
Products are good quality, service is excellent
The service was absolutely amazing. Charles, Keith and Kevin were absolutely wonderful.
Complete lack of communication to me prior about the forever warranty mess that I had on Thursday.
Convenient, fast service, friendly staff.
I have been a service customer since 2014 and I have only used your facility in Oak Ridge. The service department is wonderful. Derek and his team have taken excellent care of me and my GreyHawk for many years.
Everybody is friendly, knowledgeable and helpful. The entire process was very easy
Nicely maintained Service Outstanding Parts dept ok
Everyone I have had contact with from sales, to purchase to service has been friendly, knowledgeable and professional.
I went there to get the heat fixed on my motorhome the gentleman that helped me was very very good it’s just it took him about an hour which is fine supposedly the part was roughly $100 they charge me over$300 labor that is ridiculous for an hours worth of work. I don’t have the exact dollar figures but it was over $300 labor
Service on my slide took too many trips from Cadyville to Alpin Haus to get repaired. The service department could have been better at communicating the issues and saved the 110 mile two extra trips that were unnecessary. Still not convinced the slide is fixed correctly as it appears to be not sealed as others I have observed when retracted.
Reliable. Friendly. Competent. I have never had a bad experience and hope they stick around for a long time!
We just picked up our second trailer from Alpin Haus in Port Jervis. Great experience. Asa Lennon in sales was an absolute pleasure to deal with. Dan did a great job with the walk through and orientation. Keith was very helpful and informative with the financing and additional coverages and camping opportunities available to us.
Service on the first trailer has been good as well. Matt in service has been very helpful. My only ding would be the service voicemail message says they will call you back before close of business the day you leave your message. That does not always happen buy they usually do contact you within two or three days.
I have been happy with the service.
It was a great all around experience
The sales people are very helpful and
the service is greatJeff went over everything
in the camper until we were satisfied
Bob very very accommodating and Kyle
explain everything
Every thing went quick and on time.
Service has always been great.
Will was excellent and the mechanic who walked me thru the work was also great
The service was prompt and done well. The only minor headache was that the battery was basically near dead and I had to wait an hour for the maintenance group to confirm. I would suggest that in the future, I check of the battery be done on every job that comes to the shop (especially one like mine that was electric system troubleshooting)
Work quality is good
When I brought my RV in last week for it's annual Forever Warranty Inspection, I brought up three issues, one of them being our Water Heater. After purchasing our camper, during our first several camping trips the water was scalding hot. That is when I learned that there was no way to manually adjust the water temp. Lately, instead of scalding water, it only gets warm. I explained this to the service person, but got back very little in the way of feedback on what the problem could be. He did state that as part of the inspection they flush the tank and that may help the situation. I haven't used the camper since the inspection so I don't know if there is any change here, but i would tend to doubt it. I would have liked more feedback and suggestions as to how to solve this issue.
Service rep was very good and knowledgeable,
The staff is Professional and Courteous.
Great service very nice staff
Your Service dept is amazing (we worked with First name removed) We had an issue with our computer screen - an emergency as it controlled all of our systems. Within a couple of hours your mobile tech was here and diagnosed the problem. First name removed was able to help us w the warranty aspect of the repair.
The only issue is the screen had a backing plate which was not installed (was slightly different than original - understandable miss) so we are awaiting that being sent to us to complete the repair.
Our unit is a 2021 Forest River 5th wheel - we purchased from another dealer out of the area.
We would highly recommend Alpin Haus - your level of customer service is wonderful.
The service department did a great job replacing the axles on my trailer.
Everyone has always been friendly and tried to get all necessary work completed correctly!
Lower the prices for service, too expensive