Alpin Haus RV

Average rating: 8.4 out of 10 based on 3891 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 16, 2021 — Rated 8 out of 10 by W.V. Alpin Haus RV of Amsterdam
What could we do to improve?

appointment time vs work projedt vs end time

Report a concern   October 16, 2021 — Rated 10 out of 10 by B.H. Alpin Haus RV of Orange County
What do you like about our products and services?

Everyone at Alpin Haus were so helpful. The Imagine is an awesome trailer. The 3 month wait for it to be built and delivered was not good

Report a concern   October 15, 2021 — Rated 10 out of 10 by Mike West Alpin Haus RV of Saratoga
What do you like about our products and services?

Timely and professional recall work performed.

Report a concern   October 15, 2021 — Rated 10 out of 10 by P.C. Alpin Haus RV of Orange County
What do you like about our products and services?

Service as promised. We can depend on the service team at the Port Jervis location.

Report a concern   October 15, 2021 — Rated 7 out of 10 by W.G. Alpin Haus RV of Saratoga
What could we do to improve?

For the last 2 years we have asked for a light switch to be looked at at the rear of our camper. Overtime about every 3 months the on / off switch turned black. Smells like grease. Last year service department just cleaned it. This year service department said it looks like mouse feces, and left the switch dirty. I really don’t think the problem is taken care of.

Report a concern   October 15, 2021 — Rated 9 out of 10 by B.L. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

We are so grateful to your awesome team. It was a long wait for our Jayco travel trailer but the delivery experience exceeded my expectations. Thank you Kelly, Chris, Nick and Dennis!

Report a concern   October 15, 2021 — Rated 10 out of 10 by J.S. Alpin Haus RV of Amsterdam
What do you like about our products and services?

The variety and knowledgeable employees.

Report a concern   October 15, 2021 — Rated 10 out of 10 by J.F. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Everyone of your staff if amazing

Report a concern   October 15, 2021 — Rated 10 out of 10 by M.M. Alpin Haus RV of Saratoga
What do you like about our products and services?

Their courtesy and knowledge.along with being friendly

Report a concern   October 15, 2021 — Rated 10 out of 10 by T.C. Alpin Haus RV of Saratoga
What do you like about our products and services?

We have been very happy with the people and service!

Report a concern   October 14, 2021 — Rated 9 out of 10 by Christopher Claus Alpin Haus RV of Amsterdam
What do you like about our products and services?

Our 5th wheel was in for service last week and the department seemed to lose track of the fact that we were waiting for it….embarrassing for them, irritating for us. However, to their credit, they made it right by providing a complimentary service call to our home for a minor fix that the annual warranty inspection revealed was necessary. Very considerate. Personal touch always counts.

Report a concern   October 14, 2021 — Rated 9 out of 10 by Charles Frasier Alpin Haus RV of Orange County
What do you like about our products and services?

Very professional and timely completed

Report a concern   October 14, 2021 — Rated 10 out of 10 by K.W. Alpin Haus RV of Amsterdam
What do you like about our products and services?

RV service since purchased in 2006 has been great.

Report a concern   October 14, 2021 — Rated 10 out of 10 by Wally Waffle Alpin Haus RV of Amsterdam
What do you like about our products and services?

I like your Service Department. They are very courteous and professional.

Report a concern   October 14, 2021 — Rated 0 out of 10 by J.S. Alpin Haus RV of Oak Ridge
How did we disappoint you and what can we do to make things right?

The sold me a 5th wheel rv that did not fit my truck and the deal blew up. Nice people but not much experience or something.

Report a concern   October 14, 2021 — Rated 10 out of 10 by J.D. Alpin Haus RV of Saratoga
What do you like about our products and services?

The location the attention get from staff with questions have time taken to assist you. Very knowledgeable explain things.

Report a concern   October 14, 2021 — Rated 10 out of 10 by E.K. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Clean ,noce, efficient, and dealing with the current situation as well as can be expected

Report a concern   October 13, 2021 — Rated 10 out of 10 by G.M. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Entire experience was very pleasant, have already told my friends.

Report a concern   October 13, 2021 — Rated 8 out of 10 by T.B. Alpin Haus RV of Amsterdam
What could we do to improve?

No one or thing is perfect . your an excellent business

Report a concern   October 13, 2021 — Rated 10 out of 10 by Jeanne Rothman Alpin Haus RV of Saratoga
What do you like about our products and services?

We were very pleased with the space to drop our trailer for service. It was simple and ver convenient. The staff was very friendly and welcoming. The service department was prepared, professional and a pleasure to work with. We came back later in the day to pick up our trailer and the great experience continued. It was dropped right in front in an easy place to hook up. The tractor driver made sure he placed the trailer exactly where we wanted. This consistent demonstration of first class customer service is why we continue to get our trailer serviced at Alpin Haus. We love our Apex Nano and are already to get back on the road in 2022.

Report a concern   October 13, 2021 — Rated 10 out of 10 by Kenneth Moritz Alpin Haus RV of Amsterdam
What do you like about our products and services?

The service team are very customer focused

Report a concern   October 13, 2021 — Rated 10 out of 10 by J.V.B. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Once again the team at the Oak Ridge location was great! We had bought 2 RV's from Garrick prior to the location joining the Alpine Haus Family. It was good to see the familiar faces still there and the assistance we received in purchasing a new RV was nothing short of spectacular. We received fair value for our trade in and the staff respected the fact that we were repeat customers. We will definitely be back!

Report a concern   October 12, 2021 — Rated 10 out of 10 by Matthew Longden Alpin Haus RV of Amsterdam
What do you like about our products and services?

Good, honest people who care about the customer as much as the sale. We were surprised to hear from our salesman months later, just to check in and see how we were enjoying our new RV. We’ve never experienced such kindness with other dealers.

Report a concern   October 12, 2021 — Rated 10 out of 10 by V.A. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Keith has been outstanding in helping me with service and storage. Couldn’t be happier with the service.

Report a concern   October 12, 2021 — Rated 10 out of 10 by John Kuder Alpin Haus RV of Saratoga
What do you like about our products and services?

We really like our service tech John. He is very knowledgeable about the products and services.

Report a concern   October 11, 2021 — Rated 10 out of 10 by Steven Allen Alpin Haus RV of Saratoga
What do you like about our products and services?

Set up at RV park was great.

Report a concern   October 10, 2021 — Rated 10 out of 10 by C.S. Alpin Haus RV of Orange County
What do you like about our products and services?

Great people, thanks for your help!

Report a concern   October 10, 2021 — Rated 10 out of 10 by A.M. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Brands

Report a concern   October 10, 2021 — Rated 9 out of 10 by C.B. Alpin Haus RV of Amsterdam
What do you like about our products and services?

The Alpin Haus staff, representatives and tech people keep in touch with you when you have need for information or service. They seem to work as an efficient team to accommodate their customers' needs.

Report a concern   October 10, 2021 — Rated 10 out of 10 by Timothy Tuttle Alpin Haus RV of Amsterdam
What do you like about our products and services?

Quality work by technician Shayne.


Privacy Policy