based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You stand behind your customers, thank you!
Fix your customer call in phone message system!
I called service about issues i had with my trailer. I spoke with Keith and was made to feel like family. I was kept up to date on its progress and when it was completed. Keith explained everything thing they did. I felt like they went above and beyond making sure my trailer was good to go.
Friendly knowledgeable people in the service department.
So far your service dept.
The sales and service teams are professional and easy to work with.
Your service department is terrible
Had 2 different things done there at different times
And the repair process was screwed up both times
Scott Kedik in sevice was concise with the replacement of the Dometic 310 toilet with the Dometic 320 model. The replacement was done in a very timely manner. Plus no mess was inside the bathroom area where the replacement took place.
This is our 4th camper from Oak Ridge. The personnel have always bent over backwards for us.
Dave and Dave are amazing, upfront with costs and know their job well…..Outstanding!
I recommend Alpin Haus to eve
Intelligence, efficiency and great attitude...
We have been extremely impressed by the employees at Alpin Haus. We had many questions as we upgraded from a pop-up to a travel trailer. Mike, Kevin, and Matt have all been incredibly helpful. We highly recommend Alpin Haus.
They had a good selection of on lot inventory. Our salesperson, Charlie was knowledgeable, patient and objectively showed us models that fit our criteria on the next RV. We bought a new fifth wheel after a day looking at everything with Charlie. I had a new Super Glide hitch installed by the service department. Many thanks to Kelly, the store's parts, guru for answering all my hitch questions. Lastly, our walkthrough with Dan was very thorough. He knew everything and covered it patiently, answering all our questions.
Ridiculous quote for repair.
Derrick in service was extremely accommodating and worked with me to get my toy hauler serviced quickly and on a schedule that worked for me.
Worked with Keith and he was professional and thorough. He took notes and pictures so when I came in for service and repair, he had everything documented and remembered everything. Very rare in this work environment to find people who care at all much less to this level.
Great job.
Curt and Yami Last name removed
We like your attention to to service and customer support.
The attentive and prompt customer service has been greatly appreciated.
Each time that our trailer has come in for service, Alpin Haus has been prompt, professional, and extremely courteous. It has been a wonderful experience. JW
Fast and friendly service.
The staff at Alpin Haus is excellent and they do anything they can to help you!!
Better communication and customer service.
First no one answers the phone anymore. Constantly have to leave a message & wait for a call back. They no longer have after hours pick up. Nothing is covered under the regular warranty or the "Forever Warranty" that we paid extra for. Frustrating.
Friendly and professional. Very accommodating.
Salesman Jake and Finance Manager Kyle we’re both honest and professional. Purchasing my motorhome was very pleasurable and simple.
Services we're good.
Needed to pick up our travel trailer. Called in advance to arrange it to be out front for a Sunday pick up.
Was assured that it would be.
It wasnt.
Spent a hour and a half driving to and from the dealership for nothing.
This is not the first time this has happened.
If the unit couldn't be out front, that needs to be communicated.
I would examine the communication between service and the people pulling in units.
You guys are better than this!
being new to rving I appreciated the time and information we were given
Friendly and knowledgeable staff!
We took our Grand Design Reflection fifth wheel in for the "forever warranty" annual check AND had reported an issue with the hot water heater DSI fault code coming on while the hot water heater was turned on electric......not gas..the issue started while the hot water heater was being used on electric during our last trip.....not gas....we told James M what was happening and when it was happening repeatedly. After we saw our rig come back out front James told us they "couldn't make the DSI fault light come on on the hot water heater, tech had turned it on until it was lukewarm" ...it's called a "correction" on our receipt. What ??? The service writer James told us "well bring it back in the spring if it's still doing it" Charged us another $40 for "diagnosis" on top of the forever warranty cost .. in our book just turning it "on" isn't diagnosing it. Well that was like blowing us off..... Being surprised that that was their "diagnosis" we took our rig home, with mud all over it and our truck from the apparently not blacktopped area in the service area (Saratoga) we decided to do some investigating ourselves. Now, having not only the "forever warranty" but also a warranty from Compass RV warranty, which is in part of our monthly payment, we were perplexed to say the least. We got information from another tech and other sources on how to "test" the issue and it seems like the "board" for the hot water heater was the culprit. We were able to check this by doing some simple volt tests and another "board" and guess what? The hot water heats on GAS and Electric and NO DSI FAULT CODE. At the very least we believe that a new board should be provided to us seeing as how WE had to figure out what was wrong with our hot water heater, not to mention the extra $40....Just shows us again no one really cares when people spend money on "forever warranties" or Extended warranties and can't just do the right thing and diagnosis something. Unless Saratoga just doesn't seem to have the capability to diagnose things. Not sure how we feel about Alpin Haus at all at this point. This is our 2nd Grand Design RV from Alpin Haus and this one was not cheap. It's just disappointing that's why the bad review.