based on 3651 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is generally good, sometimes needs more communication. Happy overall.
Great, friendly, personable, caring people in ALL departments has been my experience with the team in Saratoga.
Large line of Campers and a Very Friendly and Respectful Staff. They worked very hard during the purchasing process and were very Courteous to myself and my Wife. Thank you
Dave, my service rep, was extremely helpful and professional while assisting with the repair of an extremely unusual problem with my 2022 Georgetown 36K7.
Everyone at Alpin Haus is very friendly. Always someone to help you with all your needs.
Best experience we had for first time RVers , the staff at Pt Jervis, was just exceptional
Mark House, who made our entire experience so comfortable and at ease.
Keith, in finance, and lastly Ed with our final walk-through
The knowledge and experience everyone had made purchasing so much easier!!
Highly recommend Alpin
Haus for your recreational needs...
Ed & Kori
Fishkill NY
Everyone was very professional. Salesman Mark House,took the time showing us different RV’s and which one of them would work for us. The amazing thing about this company was there were no pushy people. Keith Todd was also great with handling all of the paperwork and was extremely knowledgeable about everything we needed to know. Chris in service was also a big help, showing us our new 34’ Imagine and all of the ins and outs and installing the new tow hitch and explaining everything that we needed to know.We were very comfortable with everyone at Alpin Haus and they made us feel like family. Thank you so much for all your help and support and making this a wonderful experience for me and my wife. Sincerely, Matt DePasquale
Ever since buying our camper it’s been nothing but issues. Many cover ups and most recently dropping off for a winterization and being charged for an “estimate” of $1400 without authorization prior!!!
Great place to buy a camper. Everyone wants to help. There is no hassle. Very friendly people to do business with. We will pass the word on to our friends and neighbors. Thank you all at Alpin Haus. The Beagles
Sales and service departments
Your service Depatment is great, we bring our 5th wheeler over for our regular maintenance and also for other fixes. Michaela & Brian have always been great with setting us up for our appointments, and getting thing done.
The Last name removed's
Service team is top tier!
I am a realistic RV owner. I recognize the process (especially for warranty work) is slow. The communication from the service Team was non existent. In the two and a half months my unit was in the shop I never received an update phone call or email. My biggest concern was some water intrusion that was puddling on the kitchen counter. When I called to get an update- I was told my concern could not be duplicated. So imagine my surprise when I went to pick up my unit and found a puddle in the exact location I had reported. Worst of all in the time my unit was in the shop it was never charged and the batter disconnect was never employed. The continuous trickle drain and November-January cold has destroyed both house batteries. With no power- hookup was an unnecessary chore. Now that I am able to connect to shore power I can see that my LCD-house panel is dead- an issue I did not have BEFORE service.
No communication
Major concerns not addressed
A few hundred dollars of NEW damage (LCD Panel and Batteries)
What do I have to be satisfied about?
Everyone I felt with went above and beyond to assist in my purchase of a camping unit
Do what you say you're going to do.
Your service department has been very good at keeping us informed about work being done to our camper. Very pleased with them!
Customer follow up
Great communication. Very friendly. They got the job done a week earlier than expected and for $500 less than quoted. They stayed later than closing time so that I could pick up my vehicle. They assisted me in collecting supplies that I needed out of my vehicle while it was in the shop. Overall wonderful experience.
Sales people are smooth. Front office people nice and friendly. Repair department cannot be trusted
Service.we will see in time. Yes I will tell every on e I very happy with your service.
The attention we received from all members of the staff.
Always take good care of me. Am referring a friend who is planning on buying a travel trailer this year and also wants storage.
The group of people
Well informed sales department and experienced customer service team
I had a great experience buying our 298 Grand Design Bunkhouse from Alpin Haus. It started out with a nice causal engagement with our sales representative Charles Weitz. Charles took us on short notice to show us the trailer. The following day we negotiated a deal on our dream trailer. I never felt pressured and the deal moved forward on my terms. When we arrived to pickup the trailer I had very high expectations on the condition that I would receive the unit in. My expectations were far exceeded. The unit was in pristine condition. The alpin haus representative (John) that walked us through the pre delivery inspection was extremely knowledgeable, patient and kind. We spent as much time as we needed to inspect the unit. Overall I am extremely pleased that I choose Alpin Haus and I look forward to doing business with them for a very long time.
Adam King has made both of our experiences at alpin haus very good and I would recommend him to anybody to be there salesman for a camper from you guys..
Follow up and keep your commitments. I purchased a motorhome from you nearly two years ago. I'm still waiting for needed repairs that haven't been addressed since April of last year, some going back to day one. There's been back-and-forth email correspondence with your service department and Tiffin in June, August, September, and November of 2023. Three promised follow-ups, but I'm still waiting. Why would I subject anyone to that?
Service department is second to none!
Excellent customer and vehicle service!
Service advisor Randy Robb and the service technician team fully understand my RV’s service needs and often exceed my expectations. Great to work with!
Grand Design seems to be a very well constructed RV, but I haven’t picked up yet, so we shall see!