based on 4580 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had issues with camper and keystone and left me with a damaged camper told me not covered sorry not even two year old unit used about six times water damage
They get it done when they tell you they're going to get it done
Very attentive and capable service team. Polite, knowledgeable, and helpful
We had a wonderful experience with the entire team from start to finish! The process of purchasing our camper and planning everything out was seamless, organized, and stress-free.
Our sales representative, Tyler, was incredibly knowledgeable, patient, and easy to work with. He took the time to answer all of our questions and helped us find the perfect camper for our needs.
Keith in the finance department made the paperwork and financing process simple and straightforward. He explained everything clearly and made what can often be a complicated process feel effortless.
During our walkthrough, Dan (Demo Dan) did an excellent job demonstrating all of the features of our new camper. He was thorough, informative, and made sure we felt comfortable operating everything before we headed out.
Last but certainly not least, Michael, our delivery driver, was outstanding! His skill in maneuvering our camper into a very tight space was truly impressive. Beyond that, his professionalism, attention to detail, and positive attitude made a lasting impression. We really can't say enough great things about him and his attentive approach and hard work.
Overall, the entire team exceeded our expectations. We highly recommend them to anyone looking for a smooth, professional, and enjoyable camper-buying experience! Thank you all!!
Service tech Eric was very helpful and promptly fixed the issue when I had blew fuse on my trailer's front jack motor the day when I picked up the trailer. Great service and thank you for their work!
Nick was awesome to deal with, made everything super simple.
Teresa was extremely professional and in this day and age that kept me informed. I didn’t like that I had to pay a lot of money for the shipping charges that was not covered were in this day and age to pay for shipping charges.. But in fact, she kept me informed and explain to me why and how.. Did not say nothing and then when I got a bill I seen it then that’s the point I’m making.! I might add when I dropped it off. The whole staff was concerned that I had no ride on the way coming back as Uber was not helpful. They gave me some local taxi and one showed up star taxi service out of Amsterdam. The driver was actually the owner I could not be more pleased as he spoke so well of the RV company that he dealt with over the years it was kinda he felt responsible of helping the RV dealer give good service. Also, I might add I was recommended from Tiffin to have my service done there even though they no longer carry Tiffin motorhomes!
The service we received was prompt and thorough. The customer service personnel were very pleasant and efficient.
The brand new unit we purchased had some issues that needed repairing found by Alpin Haus personnel when prepping the unit for delivery. They made every effort to get the warranty repairs completed as quickly as possible and delivered the unit to us 2 hours away when finished.
Alpenhaus has a well staffed service department that has 20 some service bays, a secure storage area, 4 0r 5 service managers and enough machanics and techs to get work done quickly. Their rates are fair.
There is an large, comfortable lounge to wait for work to be completed.
As my service manager explained - if they have the part - their turnaround time is very fast.
These days - some parts cn take time to get.
Very helpful professional
Entire staff was friendly, professional and helpful with any questions we had. Very knowledgeable regarding the campers we were interested in.
It was a very stressful time for me and Rusty was responsive to my questions and concerns about replacing my travel trailer’s roof. The work was completed in a timely manner.
Nobody knows what they are doing ! I had a problem with my brand new camper and I had to pay my $250 deductible which I agree to for them to come out and look at it but then they told me it was not covered under the warranty so they charge me another $260 without my consent . I am beyond dissatisfied.
Quality products, very professional and friendly staff. Very helpful in finding the right product to fit your needs
Service team is attentive. Even if orders are not perfect, they come through.
Alpin Haus RV of Amsterdam, service has been excellent. Every time we have had a issue or a concern they have been able to help us. Several times over the years they have even stopped at our home to trouble shoot an issue we were having. Several times while traveling they have been there for us and now we store our trailer right there and they have it ready for us when we are ready for another adventure. Just a great team to have on our side!
Natasha was amazing!
Camper is too notch and the service was great especially Dan Taber the sales manager was extremely helpful in any situation that came up great experience all around
I had an amazing experience with the service department. Mike W kept in contact with me through the whole process. Shawn W (technician) did an amazing job and has great craftsmanship. This is my 4th camper that I bought from Alpin Haus and I’ve had great service for many years.
Helpful company for all things RV related
We have owned a travel trailer with Alpin Haus for over 5 years. We purchased it with Garrick. We have used your service department for the entire time we owned. Not super pleased with the service dept. as it took them 5 years to fix our leak under the sink. I had to finally supply pictures of the leak and it was finally fixed. Last year our trailer approached 5 years so we had it in for the 5 year service check. I noticed a bubbling on one of our interior walls. When we brought it in for the 5 year check I mentioned this to the technician, right on the service sheet dated 5-28-25 it clearly states "check interior ceiling for water damage". Upon pickup I spoke to the technician and asked him if he found any leaks. He said all looked good, your camper was in good condition. No one mentioned a leak, water damage nothing. The only suggestion on the invoice was to wash the roof. Great. This year we decided to upgrade and trade our camper in. We dropped our trailer off and 2 days later went to pick up our new one. At that time Kyle came out and asked us what was going with our trailer and the water damage. We were surprised at this since we thought we addressed it last year. Bottom line, we didn't get the amount we were told and we did not like how we were being spoken to. We did go ahead with the deal. After I thought about this I decided to pull the service invoice to make sure I didn't misread it. I went back with my invoice to show Kyle your service department assured us all was good with our camper. He said he wasn't there. I asked him if they did find a problem wouldn't this be the perfect place to put it, to say they found water damage and to suggest solutions. He agreed. Nothing was said to us at the time of pick up. I paid $1,192.58 for this over haul. Yet got screwed at the trade in. I trusted your service department and would like to know why they aren't held accountable for the service they said they provided for us. I will have to deal with your service department and your organization for another 5 years at least with my new camper and quiet frankly I am not looking forward to it. I am going to write a letter to the service manager and to Kyle's manager regarding this treatment.
Everyone there was very nice and helpful. I feel we could have negotiated a little more on the price of the RV and extra parts.
Steven did a great job with the walkthrough!
The staff especially Theresa Pingitore
They were very helpful in the situation he had
Natasha is very helpful.
Sales and Service staff are exceptional: Attentive to detail, great communicators, and helpful without fail!
Knowledgeable staff
Great selection in stock
Very responsive to inquiries
Convenient location
Service is great! Called to have our RV washed and brought out of storage and a day later it was ready! Great job! Thank you!
Steve Pack the Service Advisor was absolutely fantastic to deal with.
Highly recommend Steve and Alpin Haus!