What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff, conveniently located
Service is always prompt and professional. Great brands for sale.
Our RV was purchased in North Jersey as was our extended warranty. I had called regarding our couch bed because it was broken. I was told by a female employee that it was covered. I brought it in for replacement, and to winterize and store my RV. When we picked it up, we noticed no replacement had taken place.
I was put in touch with a gentleman from Alpin Haus, not long after the original owners sold .
He informed me the couch was not covered under our extended warranty...even though it was the best warranty offered. At the time of purchase we were told it covered everything.
Garrick told us it was covered...but once Alpin Haus took over, my warranty request, which was originally approved, was overturned and denied.
Service department in Wilton are the best.
We have purchased 5 Fifth wheel trailers from them and will continue to not only purchase but to have all of our service done by them. They have been responsive to any issues we have encountered over the years
I’ve only had good experiences with my service advisor’s. My problem has been with Jayco and the inferior product I got from them and all the fights I’ve had to have with them to correct my issues !
Everyone I spoke with, was very knowledgeable and answered all my questions
Brought in my 2024 Cougar. The dead bolt did not work from inside or the key. The unit was less than a year old. I was told they fixed it. When checking my credit card I found I was charged for the repair. Really, the lock was not functioning. I even wrote a email to Andy Heck and got no response.
I have purchased 5 rv’s from Alpin Haus. I do not consider this acceptable.
Very friendly and knowledgeable staff. There was no pressure to buy and showed all possible options to make an educated purchase.
Very good service.
Products are great, but service is outstanding!!
Service was great. Attentive staff was very helpful and answered all questions and addressed all issues. Communications were also great
Amanda is very helpful in status checks and scheduling.
Very disappointed about your warranty work it shouldn’t take weeks two months to fix something out in warranty. I am told that you do not keep Parts in stock since I bought my camper. It’s been back there four times for little warranty work and had to wait weeks for parts through the company. If this is your procedure and you do not keep the parts on stock. Why can’t you keep these parts in stock fix it faster and restock when my parts come in. I just do not understand it if it was off warranty I could’ve ordered my parts and had it delivered to my house within three days. I’ve had 4 to 5 friends by campers there in the west two years that I’ve recommended. I was hoping when you move to your new location and you had more base for your mechanics, it would go faster not happy at all the people there are very nice, but I do not agree with your warranty work.
Fair, great communication, honest.
They were very friendly, knew about the camper and responded in a timely manner.
Working with matt makes the repair work go smoothly
We had a HORRIBLE experience with a total lack of communication from the service department.
We asked for 3 things to be done. Only one was done, after they had our motor coach for a week.
We will NEVER go there again.
When I bring my unit in for service/ repair I want to speak to a service person not a desk jockey. I don’t like the ‘new’ Alpin Haus. Alpin was personal and friendly when I bought the GD trailer in Port Jervis, now it’s cold, efficient and distant. I don’t like it but feel trapped because I bought our trailer from Alpin Haus.
I am impressed with sales and follow-up with the service department they have gone above and beyond.And to make my r v experience a good one
Not responsive
Qualified staff well trained in financial and rv products. Treat you your the only one, spend all the time needed with you.
Great customer service and our RV has been stored there. So far no issues.
Very reliable service keeps you informed every step of the way
The service department is professional and courteous
Whenever I have asked for something whether it be service or information I have had quick answers
Friendly, responsive and helpful staff
I am very happy with this company! very glad I found them.
Getting parts from service takes a very long time. Good thing the service manager Lisa was outstanding.
Nearby and personable.