based on 2249 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The lady (did not catch her name) i talked to in service was great. She set everything up for winterizing, roof and seal inspection and storage
Thank you for the pleasant call
The warranty forever cost is a bit too much for what is done. It’s basically an inspection not a service so the cost seems too high for what is done
Very upset with how your dealing with my 2025 factory installed issues. outside rail is installed too low. table is hanging on fenders. stove can't hang correctly. Slide out topper is puddling with water. Spoke with your service team. they told me the rain stretch it and can't be fixed. Then install a new one. Pantry doors inside (left of kitchen table) are warped. We had it in our driveway. Since I took it home Sept. 21 2024. Haven't used it yet. Waiting for spring hopefully. Unless I return it for a refund and find another camper dealer. I dropped off camper Tues. and I had to stop by Friday 10/4/24 to get some information nobody reached out to me to let me know what's happening. Hope you can restore my faith with Alpin Haus. Thank you for your time.
Even in the busiest times of the year the service center knows how to prioritize and get the most crucial work done to keep me on the road until I have the down time to leave the motorhome with them for less crucial work and maintenance. They demonstrate true understanding of the role an RV plays for people like me who use it for work and for people who love to camp here in the north where our season is short so every week is precious.
This is our second year camping and have had a couple of hiccups, Matt Hendershot has been great in helping us with our issues. We are very happy with Alpin Haus customer service and all the work on our RV. Since we bought the rv we have added a few things to the rv and the service/work is always done to our expectation. Highly recommend Alpin Haus.
Easy to deal with. Only problem was one of the hub caps was not reattached correctly an it fell off on the way home
It was stated up front what the base estimate charge is and then was told it was mote. The reason given was they would do the lesser amount if they performed the repair work.
The dealer needs to be upfront and transparent with the fees and not play the game of whether or not they will be doing the work or not.
Everyone is always so professional. Always helpful
On our way to Maine from Ohio our 12V electric would not work. This was the best repair experience. Jennifer D had us an appointment by 11. Kris found the problem of a loose wire, fixed and had us on the road by 1. This is such a friendly, experienced beautiful facility. I would highly recommend. Thank you for contributing to our wonderful vacation experience. Karen and Bill from Ohio.
We are always pleased with the work that is performed on our 5th wheel. It is done right the first time almost every time. The staff is friendly and they all conduct themselves with a professional demeanor.
everyone there that I met were SO nice and Knowledgeable. I find the service First Class and enjoy doing bussiness with them!
Jim Nolan is the new service manager we are getting some warranty work done and he has been in constant communication throughout the process.
Their service was outstanding!! They are the friendliest and most helpful RV facility we have ever been to!!
Like working with ray in oak ridge . And all the others . Onest and helpful took the time with use to go over the camper. I will tell everyone abut you guys. Thank you my wife and I are having so much fun.
It is very expensive. I feel like you are price gouging because you are the only dealer/ service center for miles around.
The people working there are wonderful!
Theresa and the service techs were extremely helpful. They resolved all the problems and told me how to fix the only remaining problem the black tank knife valve, thanks Mike (?) for the help here. If I can't resolve it I will bring the camper back. You were all extremely helpful and deserve a big Thank You!
William Moratz/Gardiner NY/2022 Northwood Wolf Creek Truck Camper
We had the mobile service to winterize our trailer. Chris did an outstanding job
Great staff. Excellent work.
Motorhome in for repairs, manufacture specified that your garage was slow in reporting issues needed repair,unit is brand new but not yours.been there for 2 months
Amanda is attentive and receptive to any needs you may have.
Friendlyness
Our salesman was knowledgeable and made the shopping process fun.
Was not kept apprised of the progress being done on my RV repairs. I had to keep calling every few days to get updates. I was dealing with a new service underwriter, not the one I was originally dealing with.
Great selections
Everything is professional and it was a pleasant experience. This includes sales, parts, finances, and the tech folks that prepared my new 2024rL..
It has been a pleasant experience
Superior customer service
The service dept. just didn’t live up to my
Service has recently improved which is refreshing. However trying to get hold of someone in service on the phone is still very frustrating. If that could be improved, I could provide a higher rating.
I am thankful.
For all you did for my son Brandon bills. Amazing company to do business and to work For services is amazing