based on 724 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone we interacted with was knowledgeable and friendly. Mary and James went above and beyond to get us through the registration process with the state of Vermont. We appreciate all that was done for us as we picked up our new Grech Strata Ion.
After the sale would be very nice for your sales soon to ask how we were making out with the RV instead of customer calling back. A year ago had a quote written up that seem to be extremely high in cost. One item that I particularly took notice of was a replacement for a screw inside the hallway of the RV $75 to replace that really.???? Customer care now and then is extremely important along with common sense cost Recently, I just had a new awning replaced on my motorhome. That service was very good. The sale is not the most important part of your business. It’s customer service thank you very much. Doug Last name removed
All great people working there
No follow up from the salesman after my machine was ordered. I had to initiate the calls to see if it had come in. Once it did come in I never heard as to the status of being ready for pick up. I stopped in 4 weeks later (just prior to Memorial weekend) to get an update and nothing had been done. He scheduled the work order while I was there and it would be ready around June 7 which was totally unacceptable. He was able to move it up to 5/29 which was much appreciated. I do wonder if anything was going to be scheduled for my machine to be picked up if I didn’t personally stop in. I purchased my Pontoon boat from you 7 years ago and have had very good follow up with my service and repair needs. I didn’t think about it at the time when I picked it up but I would have liked to know about purchasing an extra key. To get one now I would have to bring the machine in to pair the key. Not the end of the world for sure but I would have liked a little more follow up that my $40,000 investment was being looked after.
Service Team is awesome
The cover they made for the cover of our hot tub matched perfectly and fit perfectly.
they arrived when they says and did what was required
It was very easy to make the appointment and all of my questions were answered.
Very customer oriented made the purchase of our new Sea-Doo very enjoyable
Service dept addressed my needs after a call with them and very pleased to do business with them
The entire service department is helpful and knowledgeable. I am so happy to have found this dealership! That said, when picking up my camper from winter storage I did ask for, and pay for, the department to inflate the tires to the proper PSI. When we drove to Lake George, the camper was really all over the road like it has never been before. I slowed down to 50mph in the right lane for the short trip on 87. When we arrived I checked the tire pressure. The sidewall says 50 psi max, the sticker on the camper from the original tires said 60 psi. My pressure gauge goes up to 65 and needle was pinned past 65 on three of the four tires. That could been a dangerous situation if that were a longer trip. I think it was worth mentioning in case it helps future customers. Thanks. Vin
We brought our Georgetown 31 L5 motorhome in for some repairs. Our appointment was for a roof inspection and MV inspection. However, we had several other issues, including a slide out problem, grey tank issue, roof gutter issue, and needed oil change. The friendly helpful people of their service dept. said they could look at them all if we could wait. We waited in their comfortable lounge till they were done. All issues except the grey tank issue were taken care of. A day later their friendly service manager, Greg, called on the phone to check our satisfaction, and our most wonderful service advisor, Jennifer, also called to help us schedule another service appointment at our convenience. Although we have had extensive troubles with our new motorhome and been stuck at campgrounds twice by slide not retracting, and had many other problems due to poor assembly at the factory, Alpin Haus is doing everything to help get them all fixed.
Great service from the sales process to taking delivery. First class!
Able to schedule service with what works for me
We sincerely appreciate the incredible personalize customer service from the Alpin Haus service team. We had a desperate problem when our one of our camper slides would not go out. We called the Alpin Haus and immediately got a call back from the service team. Scott and the manager of the service team reassured us that they would help us despite this being one of the busiest times of year for the RV business. The service department supervisor Rob broke away from his teams busy schedule and made personal service call to our camper within one business day. We were away when he came and were surprised when we came to our camper to find the slide out and the problem corrected. Scott who was our main contact always follows up and returns calls and/or emails.
Its great to call a business these days and talk to a real person and be reassured you will be taken care of and know its true.
Thank you again for helping us we are happy campers,
Mike and Chris
James his time to explaining the differences between the brands and designs. He patiently answered all our questions and concerns.
Steve was also very knowledgeable about our camper and provided helpful tips and suggestions to keep us safe and enjoy our camping adventures.
Timely and pleasant response to service needs.
I have done sines with Alpin Haus for years.
The sales group is always friendly and helpful.
Dave in service has been my service writer for many years and has done a great job. I have meet a number of the tech’s and enjoy seeing them when I am in for service on my unit.
You made us feel that the customer is not valued after we make a purchase! We had to bring our camper back for repair after finding numerous issues on first camping trip and the camper remained there for 5 weeks, we had to cancel our camping trip last minute, the campground charged us full price since we didn’t give a weeks notice. We had been up front since first contact with service we had a trip coming up in 2 weeks and we were told that the parts were gonna take 3 weeks to come in, but we were not informed till May 8th.
We tried to get some kind of compensation for the $247.00 that the trip cost us from Service manager but he did not seem to really care about our frustration, which again makes us feel like we don’t matter!
Do not want to deal with a company that has that attitude towards their customers. .
We will tell everyone we know not to use Alpine Haus and are happy to share our experience!
Do warranty work free. All employees are pleasant and accomadative, but repair time estimates need to be more accurate. We waited 7 hours for most of the repairs to be accomplished, even though Alpin Haus has a great waiting room, that's still a long time and the time estimate was far shorter.
Everyone is very helpful and nice! They always are able to address our concerns. They listen to what we are saying.
During pool opening you could check filter/heater connections for leaks, worn hoses, etc. and replace during the openings
Friendly staff, provide great follow up on appts.
There were bad roof leaks that were not told to me until after I bought it. It took an extra month to get it and when I got it the table was damaged and that took 2 months to get. The awning broke on the first night out with it and the replacement was wrong part. I feel I should not have to pay for it
They are very fro
They listen to my needs for repair. Diagnose The problem in a timely matter. Work with my warranty company and get my repairs completed as quickly as possible I highly recommend them
Great service team. I bought my jet ski there and will always have it serviced there. Brian is very knowledgeable.
Everyone does what they can for customer satisfaction
I was a bit surprised at the $22.00 raise in price. My son, who has his camper there also, said they got a letter. We didn’t, but we still like the space, would still recommend. Is it possible to get a new chain lock with a longer locking neck? People this season seem to be twisting and making it tight and difficult to open at times. A longer neck would help prevent that. Thank you! Have a great June
Failed to service pool as scheduled.. so now it's cleaned just as 5 rainy days in a row arrives. Had it been serviced as scheduled we could have at least used it one day.
Missing the cleaning day because some one said we had an altercation of some sort with the service staff. Never happened.