based on 740 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was easy to
Make a decision at alpin Haus exit 16 of I 87 bill was a friendly and knowledgeable salesman.. the product sold itself and I'm looking forward to delivery in the spring
Everything
James jr. Has been great!
Easy appointment scheduled
Service was done quickly and neatly
No hidden fees
Will be back in Spring
Josh was very friendly and helpful. A pleasure to work with.
All good
So far I am very happy. I won't pick up my boat until spring so don't feel I can give a full review until that has been completed
We picked up our new Jayco Greyhawk Pretige yesterday. Everyone we dealt with was great. Tom, our salesman did a good job of showing us the unit. Dennis did a great job of walking us thru all the paperwork, and Chris did a fantastic job on the walk thru. Very knowledgeable and helpful. We also got the feeling the entire staff really enjoyed working together.
I purchased a used Travel Trailer from your salesman Gilbert Rosario at your dealership. He was a pleasure to do business with and your finance guy Keith was also great. The unit was as discribed and price was fair.
You return calls and are generally concerned about your customers issues.
Quick and efficient.
Amazing customer support
The salesman are not pushy and are very patient when showing the RV. Everyone in sales and service are very helpful and pleasant to talk with.
Your employees have been quick to respond to problems with our new boat. While we were upset about the number of problems, we really appreciate their help!
Great service and excellent technical assistance
Lack of communication,
Waiting for call that I was to receive on or about 10/17/22 in regard to repairs on my RV.
Charles was extremely helpful in helping us make the decision to purchase our RV… Everyone we’ve come in contact with has been so helpful. Looking forward to storing our RV with you this winter. The Services you offer are second to NONE.
Excellent customer service and support provided by Randy! Plus all your staff are very friendly and helpful! Customer for life!
Friendly service! Everyone is very helpful to take care of your needs and concerns.
Customer service
Salesman and service people are very nice and helpful
Hard to get to someone on phone
Had my Forever warranty inspection done. As I have for the past six years. And after it was done I was told the price.
What a BIG increase from last year.
It would’ve been nice to know of the increase when I made the appointment
My appointment was scheduled for 0900. I got there at 0855. It was finished around noon. How do you get backed up in the first hour of business
You should’ve given me a discount for my time waitng
Customer service is excellent. If I have a question or issue, they always call me back.
Primp service
works with my schedule
Hello,
Overall the service performed was okay, however the following items disappointed me and resulted in me removing some points from the score I provided.
The winterizing was performed and there was no mention on the invoice if the intermediate bearing housing was lubricated or greased as part of the process. I realize Yamaha may not include specifics on that being part of the routine maintenance process however the grease fitting is there for a reason and the manual does state it should be done every 6 months or 100 hours (page 177). It should have been done this recent visit considering you have not seen the boat in over a year. I would have preferred that been done as part of the winterizing process or asked if I wanted to have that done. It really should have been offered to me.
Secondly, the batteries were disconnected and only the positive terminals were removed, not the negatives. The negatives should have been removed as well. Plus, the batteries are not labeled house or start and I am not sure which to reconnect to in the spring. If the negatives are still connected, and the positives touch metal, won't there be a short or spark which could be a problem for the electrical system possibly?
The hull was acid washed to remove the freshwater residue from the hull. It was clean overall, but for being cleaned off the trailer, it was not up to my expectations. There is still residue along the hull chines that probably could have been better removed with some additional scrubbing.
Lastly, the rear boarding ladder is not operating and I was informed that while it may be warrantied by Yamaha, your dealer was not willing to submit the claim because if it was refused, the service department would have to pay for it. I asked if instead of mailing the ladder part, if pictures could have been sent instead to avoid sending the actual part. This may help to avoid any miscellaneous charges and the rep just looked at me blankly with no response. Either way, my ladder still does not function.
I understand your dealership may be short staffed like so many other businesses. Maybe the reps and techs are new possibly too and could use additional training. Maybe they are experienced but are just really busy. However, I paid for a service and was not fully satisfied with what I received and cannot give a 10 rating as a result.
I should be fully satisfied considering that I want to build an ongoing service relationship with your company, and the amount of money I spent on that service, including the time and effort involved. The service rep made mention I did not buy the boat from you guys. Let me clarify that You did not have any boats on the ground or in route at the time I purchased mine otherwise I would have gladly purchased it from you. And your sales team did not even return a few of my calls at the time. I should not be penalized for this when I am willing to forge a relationship with you now and move forward. I tell everyone that has one or is interested in a Yamaha boat, that I get mine serviced through you and so far have given you glowing reviews up until now, including Google.
Anything you can do to help me is appreciated.
Best Regards,
First name removed
Staff is very knowledgeable, courteous & helpful. Always call back in a timely manner to answer any questions. Storing our boat there for the winter is a big plus & convenient location as well.
My appointment was scheduled and work was completed when it was supposed to be. The Service Representatives were flexible in working with me to schedule the appointment around our camping trips.
Always efficient and friendly.