based on 4486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality check the work performed. Repairs made and not tested require multiple visits
Kevin(foreman) was excellent in seeing through to completion all of my issues
Your prices are significantly higher than your competitors!
Skilled work. Customer-oriented.
Nick’s communication was great, Kevin’s walk through and knowledge was excellent, Keith was very professional. We had a great experience with our purchase. I have already recommended friends. Thank You
Prices for opening and closing pool has dramatically increased over past 3 years
They get me in when needed and seem friendly.
Well, the 2021 Forester we bought had a 2017 generator in her, the salesman didn't explain that a 12v refrigerator was not good for boon docking, there are gaps in the seals on the slider both open and closed... Really, for a 2021????
Good products and wonderful service!!
Great Service
I had Luis as my service advisor. He was very nice, very friendly and a pleasure to work with.
Very friendly staff explained everything thoroughly along with warranties and trailer walk-throughs
Dave Behuniak is the BEST. He has been our go-to guy from our first Motor Home to our current Travel Trailer. He answers our questions and is an endless resource for us. Thank you Dave for all you do for us!
Monique and First name removed
No one in the service department will answer the phone. Repeated calls are sent to the voice mail.
Fast service. Always done right!
Everyone seems knowledgeable and helpful.
Wonderful customer service: friendly, competent and efficient!
I requested an estimate for a saltwater system for our pool. I spoke to someone on the phone. They requested pictures. I emailed the pictures but no one ever responded.
Great customer svc. Competitive prices.
No peblaem great price and good parole
Your service advisor was very helpful this time
Scott K. in service is one of the reasons we love alpin haus. Attentive, professional and treats customers well! Unlike other dealerships we have dealt with -he does care!
Always prompt and do great work!
Staff do not answer phone calls or do not get back to you in a timely manner. We called and left messages for someone to get back to us the first time and they finally decided to call us back a few weeks later. Ordered wrong parts for our camper. We picked up our new camper in March and there were things that needed to be fixed. No one ever followed up with us for the things that needed to be fixed until August. They called us in August to let us know that our new camper door had been sitting there since March no one ever called us until August to let us know that.
Amsterdam Alpin Haus always does a great job.
Prices high service good
always fast service
Thank you for keeping us moving! Always a pleasure to work with you.
refer to contact email sent on return of unit
Everything
All you care about is money. You literally won't do a repair or work without money in hand. You delay progress because of lack of warranty department people. Lazy.
Just complete the work and ask the customer if they want to pay or wait for warranty.
Especially with the 15 things wrong with our brand new camper, you should be treating us better.
You don't seem to care that since May, you have had our camper longer than us. Slow, inefficient, your customer service people cannot read, Saratoga service is the worst RV service company I have ever seen and the service manager is argumentative and prideful. I have had a class A or C for 15 years.