based on 1582 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I clicked on a random number not knowing that was permanent. Thought it would allow me to change the number and proceed with the survey. When it didn't I exited from the site, not knowing even though I didn't submit the reply it was accepted.
9 for recommending Alpin Haus RV to others.
Convenient hours of operation, polite and courteous staff in those departments we worked in.
The sales staff was great, they helped me buy my camper and did not try to sell it to me. They told me all the options and helped me make the right decision for me. The staff at Amsterdam are very friendly and helpful, it’s like one big happy family.
Prompt service.
Great service. Great customer service.
They go the extra mile to care for their clients.
Dave
Your people, everyone’s friendly and helpful
Ability to make appointments with the service department
Very friendly service people and good service department.
Personable, repairs done right
Was very difficult to get you by phone and we waited for parts to arrive that really wasn’t needed which cost us lots extra to stay extra days in the hotel.
Thank you so much for keeping us plugged in so we didn’t loose the food we had in our fridge & freezer.
Always a great place to-do business.
Great customer service. Buying process was stress free. Highly recommend Alpin Haus of Port Jervis. Thanks.
Service was performed in a timely manner and ready to go when they said it would be.
The parts allowance doesn’t list what we got or what we paid for each item. When you go to parts counter your receipt doesn’t show itemized prices either. I dont like the lack of transparency. Paid $499 for camper to be cleaned and saw dust all over definitely not worth the mandatory $499
Great folks! Had a great experience with Jonathan and Josh. They were patient and answered all my questions. Picking up my new little rig in the spring!. If you’re just looking, stop in. They’re awesome 👏
Continue to be impressed by the level of service provided by the Alpin Haus service advisors and service technicians. Each visit my service issues are promptly addressed and resolved to my satisfaction.
A key component to the level of service is the excellent communication with the service advisors. I appreciate their effort to keep me in the loop during the service process.
Many thanks!
When I was told a replacement part was was in I was called the day prior to the install and told that the company went out of business. There's no way you found out the day prior that the company went out of business. For over a year I was told my pool was being fixed under warranty and never heard anything from your company without me harassing you guys. If it wasn't covered honesty would of been nice and I would of order a new pool. This was a very shady deal and almost made my son's bday party a flop because of your lies. I won't buy another pool and already tell several people I work with both in the military and my state job of this experience and have steered people to other companies who will treat customers with more respect
Great service! Very kind at the service desk.
After a disappointing experience with Alpin Haus(AH) this summer to fix my camper, Jessica Balac from AH 'stepped up to the plate' and restored my faith in AH. She exhibited high quality customer service, kept in constant communications, did oodles of research, coordinated repairs, advocated with the manufacturer for me, etc. Jessica clearly understands the true meaning of 'customer service'.
Very convenient being so close, service work is normally done pretty well, people are very friendly.
People are kind, considerate, and treat you like you want to be treated. A professional staff willing to understand your needs.
Answer the service desk phone. If you give me a choice to Hold or to Leave A Message, don’t let me hold for 10 minutes and then make me leave a message. It’s infuriating, and it’s happened the last several times I’ve called.
Service on my trailer was slow. When I called or texted to check on the status of the work, I waited a few days for a call back.
Great service.
Fast, professional and friendly
We had a great experience dealing with Trey. Good communication.
Products are first-class and the staff are beyond helpful.
Thank you for your help
We really like our GD RV. Your people do a great job representing your company. They are the reason I want to continue work with Alpin Haus.
Thanks, First name removed