based on 724 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Be able to handle RV chassis work.
I purchased my boat from Alpin haus a decade ago and I only have them service my boat.
Boat maintenance and repair can be costly but their work and customer service has always been top notch.
Dave does his best all the time.
Everyone was helpful and friendly. Very clean place. Very knowledgeable.
I found the service to be outstanding and have done nothing but rave about it to people. The staff was professional, helpful and knowledgeable. When asked how long the service would take I was given an estimate that turned out to be right on target.
When I checked out I had asked James if someone could assist with connecting my phone to the RV. He came out and without any time at all had me up and running.
To sum it up - one smooth operation.
friendly service and always ready to listen and help
Service was quick and understanding.
Services are quick and friendly.
I think labor cost for 200.00 per/hour is highway robbery.
This was my first service experience at Alpin Haus and I found it to be the best and most professional service I have had. I have had 6 RV's and if I were to buy another I would definitely consider Alpin Haus!
Absolutely zero communication. Terrible customer service. Left 5 voicemails with me response. Took our camper in for an inspection and still have not received a phone call about what going on. It’s been over two weeks. Had to call the sales department and beg someone to walk out so service to find out what going on.
I bought our camper here because I thought you were different than the horror stories we heard about RV One. You indeed are no different.
Once I finally got a service advisor on the phone there was not one apology. You still have our camper and we still have no idea what la going on. We need to winterize it.
You can’t your service is unbelievably horrible and your cankers are built like garbage.
Attention and explanations were extremely beneficial
Courteous and professional behavior by all employees that I've dealt with.
Customer service, Service Department, everyone was and is very helpful, friendly. One can ask the dumbest question, and yet they will answer it without any reservations.
I thank your company who has always closed my pool for helping me get a cover measured, odered and put on before the end of season. We thank you greatly.
Trish & John Isabella
Work performed was well done
Excellent service - Very helpful in walking me through everything that was done, and very patient. As someone new to RVing, that really helps.
Better communication when there is a major appliance that needs to be fixed. Time frame to fix the problem was very long and no updates when its in the process.
Friendly
Incredible service!
What’s the point of putting a section on the drop off forms with notes if you don’t follow them
Very satisfied, efficient and clean.
Brian Clark and Mike Keenan are an absolute pleasure to work with. Thank you for all of your assistance!!!
They had in stock the several trailers I wanted to see. James was extremely helpful and patient. He went above and beyond to help. Allowed us to sit in the trailer as long as we wanted and answered all questions with such expertise. Never felt pushed into purchasing anything I didn't want to buy. Looking forward to a long relationship with Alpin Haus Saratoga!!!
Service team are always helpful, Brian in particular
Great service
Service and scheduling.
Great service
Everything was excellent. Tony Miller was a top-notch salesman and handled everything amazingly. Our delivery driver, LJ, was highly professional and perfectly handled our requests to move the coach twice. They both did an amazing job. Very happy with our purchase.