based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
In and out great service
Quick friendly service. Product availability for parts is very good. Product availability for Apparel and Accessories could be better.
I experienced some serious problems with my new tellaro. Your service department was extremely helpful in scheduling me for repairs. They were very considerate and professional! I travel throughout the eastern states and depend on my vehicles for safe transportation. Alpin Haus is the only thor dealership that accurately diagnosed the problems i have had. Considering the amount of service work required,I was amazed at the time required to complete the job. Alpin Haus is the only dealership that would even consider solving these problems. Some of the larger dealers in the florida area could not find the problems and charged for service time even though they accomplished nothing. One dealer in particular, even charged for looking at a water leak which I personally repaired myself. Even though I reside in a southern state as a full time resident, I will make adjustments in my schedules to have Alpin Haus perform maintenance for my vehicles! GREAT SERVICE, GREAT STAFF, GREAT PEOPLE!
Completed all requirements in a timely manner. All work done correctly. Friendly service manager and techs. Great location near me.
All of the folks I meet in the service department are excellent at their jobs and are very customer friendly. Every time I go there it is a happy experience.
A+ Work
Kevin in the service department was very knowledgeable, patient and friendly in showing us all about our Thor campervan we just purchased.
From Mike the salesman, Dennis(sales manager?) and I forget the name of the gentleman who did the RV walkthrough and explanation but he was fantastic. They were all very easy to talk to and not one bit of pushy sales tactics. I walk out when sales people get pushy. I actually walked out of your Port Jervis store for that very same reason
The whole crew that I dealt with at Oak Ridge were great, a big thank you to them again from me.
First time using your service department from the time I pulled in I was taken care right away they got the trailer in right away and had me back out under an hour they worked very clean and everything was AAA+++OK will use them again
Courteous and professional staff.
Answer your phone calls
All of our dealings with Alpin Haus of Port Jervis have been very professional and we are very satisfied with this dealer. From the purchase to service we have no complaints.
The owner,Greg Heck,has gone above and beyond for the Stratford Snowdrifters over the last 10 years getting us grooming sleds as well as parts and service.Greg's staff does a great job helping us with any of our needs as well
I did appreciate the work done. Communication was weak at first, but we were able to improve that as time went on. I would recommend your services to others. As a small businessman myself, I will only remind you of one of the primary rules of business. 'Communication is KEY'- You win the head-you'll win the heart. And you'll secure a lifetime of repeat business.
Thank You
Friendly and professional service.
This is not our first fifth wheel but the experience was pleasant. Mike Mapes was friendly, efficient and helpful and allowed us ample time to look over entire trailer after which he made sure that our needs ie: washer, dryer installation and new spare tire were attended to. Dennis M made paperwork experience as pleasant as that order of business can be. It was worth the trip from Connecticut to get the fifth wheel that suits our needs.
Quick courteous service
So far we have been very pleased with the clientele and the service that we have received. Always pleasant and professional.
We like our R-Pod and are happy you worked with us and the dealer to fix the leak around the windows and to replace the damaged walls.
Thank you.
First name removed & AL
brand and large range of selection
the people I talked to, gave me the info I asked for. everyone was very helpful and pleasant to talk to. THANK YOU!
Easy, quick, painless, and competitively priced. What else can be said?!??!
Faster turnaround time. Although it is not critical for winterization, I am surprised that it took over 6 weeks from the time I brought the boat in.
Not enough communication about updates to the situation without prompting. I had to reach out 1-2 times a week to find out what was happening. I was responded to, but felt like I was left hanging unless I asked what was happening.
I was notified it was ready and told it would be left out front for me to pick up. I went to pick it up after dark, and after business hours. I drove 45 minutes to go get it to find out that the batteries were completely dead and I could not raise or lower the jack to get it onto my truck. I am extremely upset that after having it for 3 weeks they couldn't have put it on a charger or connected it to a power supply for a night to make sure I could connect to it and take it away. They must have attempted to use the jack to move it from out back to out front, there is no way it would have completely drained in the 6 hours from when I was notified until I picked it up. That would have been something very easy to notice, easy to fix, and would have gone a long way to prevent a very negative customer service issue. I had heard horror stories about the customer service at your facility, but decided to give you the benefit of the doubt. Despite my attempt to prove the rumors wrong, you managed to prove them right.
Heather and Jim were awesome. What can I say about Jeff he was fantastic. He treated us as we were first time campers. He walk through the whole camper. Took more time then he probably should of. We learned a few More tips from him. Thank you Jeff for expertise in campers. Also I hank you Heather for foll through for what we wanted and the price we where looking for. I would recommend bAl
Always very responsive and polite also they always return phone calls
Nearby location - meets our needs.
After talking with a service rep, my travel trailer was looked at. Which made me happy. Upon hearing about the bill I was dissatisfied. I understand the labor costs. I was charged for the labor without my approval. After calling and leaving a message to speak to my rep, I didn’t get a call back. I’m very unhappy.
very good service and friendly
jim and his service team are incredibly helpful!