based on 740 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good quality and professional people
The very best for me is I made a service request through the web site and I received a call when they opened and set up an appointment. They inspected an took care of two recalls. The dealership in Connecticut where we purchased our Fifth wheel failed to install one slide out topper, ALPINE HAUS Port Jervis got it done. Several phone calls were exchanged throughout the service .
Responsive, knowledgeable sales and service team
People are very friendly and knowledgeable about their business. Our salesman was polite and very helpful. I will gladly do business again with them.
Great people great service great products.
Lindsey was a patient and knowledgeable salesman. Found the perfect boat to fit my needs within the budget I set out to be in!
Excellent service and no pushy sales people.
Randy was extremely helpful and knowledgeable regarding the service to my RV.
Had an inspection appointment, taken care of on time and efficiently!
It's professional service from the moment you walk through the door. We were impressed with the honesty and relaxed friendly atmosphere. It's easy to talk to friends and family about our experience when it was so positive. A definite thumbs up. đź‘Ť
Good people who do good work!
Friendly knowledgeable people. Great group of people. Will never use RV one again. Thank you
Improve communication specific to customer concern and questions
Our camper that we bought from you that was only a year old apparently had slider issues that we weren’t aware of because we trusted that your technicians had looked it over carefully before selling it! Now insurance won’t cover it or the company so we are stuck with ten thousand folars worth of repairs on a camper that we have only used line four times in the less than two years we have owned it! We brought it to you guys two years to be inspected so your technicians should have found the defect while it was still under warranty and backed up the oversight of selling a defective camper to us!!!!
The friendly considerate way I am treated when I come in for service or to buy a new camper. The technician that worked on my camper also came to me to tell me I might need a new anode for my hot water heater and directed me to the one I needed.
They have products that I like and good service.
The guys over there always take care off all our snowmobiling needs. Great shop!
Great sales & service team, quick quality service to get customers back out to our camp sites!!
A very professional operation. Straightforward and quick negotiation from James. They met all expectations and did what was promised and on time. Everything was ready and properly prepped. Joshua made the paperwork and transaction easy. Walkthrough was excellent and complete. I’m a very tough customer and I was impressed. Follow up has been excellent too.
Thank you Alpin Haus and James!
I like the service and hospitality
better communication. i had some charges appear today on my credit card without a phone consultation.
Friendly service; was able to quickly navigate budget and restrictions (e.g. vehicle load) for new RV customer with zero experience.
Everything all in one location
Thank you for your great service!
From opening the door, to personal customer experience to explanations, the Apline Haus Team is beyond experienced, knowledgable and friendly. The entire process is beyond words, something you lonky see on T.V as a commercial, these folks are the real deal.
Dave in the service area was very helpful and took time to explain things to this rookie.
Everything
Camper is there for problematic glide for the 4th or 5th time. Was told it’s the motor and how much do we want to spend. The motor has been replaced once already and didn’t fix the problem!! No one looked into warranty. No one has called back with update in days. I truly wish we had never purchased this camper. It’s been nothing but problems with service department. Poor communication and still not fixed. No one looks back to see that this has been an ongoing problem.
Loose nail in floor- we were told it was put together wrong from the factory but would be a costly fix. Should be a warranty issue!!!! I am so tired of dealing with this place and this camper. Awful!
The Staff was extremely friendly. We look forward to picking up our new camper in the spring.
Very professional. Knowledgeable sales force and efficient parts department