based on 4486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service
Service has been nothing but exceptional!!
I have only experienced parts and service and they are top notch. I recently moved here from CA and was hoping to find a trustworthy repair facility and I did. Always extremely helpful and timely for the busy rv’er. Sounds like a ad, but takes the stress away. Thanks guys for getting my Ram and Alpha put together. And the hamburger.
I would definitely buy a new rig from you down the road.
Bob
Reasonable prices and great service!
Nice campers
Very professional and friendly. Are not pushy
I spoke with general manager Justin. Also spoke with regional manager about many problems with service. Rv was there for 3 weeks and 2 major issues brought in were never fixed.
Very convenient to have you set up and deliver trailer to a site.
My salesman Lyndsay Fredrick was outstanding. I pick up our new boat in early May. I hope the pick up is as smooth as the sale.
I had an outstanding experience
Friendly staff and flexible mechanic .
Great experience! Excellent customer service, staff is awesome! Highly recommended!!
Our service manager Brian is great he has always been there for us know matter what . He is always on top of any situation we have had.
Very friendly service and sales personnel , they work with you to help you out . They’re honest and advise on your needs .
We love our new camper this is our second one from Alpin Haus and Art was very helpful to us thank you Art !
Had a phenomenal experience with Mike Mapes! Mike gave me great guidance throughout my quick process and ensured to match me with a trailer that suited me best. A very enjoyable time with some great laughs along the way. Thanks to the team for your kindness and sincerity. I’d recommend this local spot over all the big shots I checked out prior.
Your staff went above and beyond my expectations. All around a pleasant experience!
Everyone from Sales to Service and Parts are top notch...Everyone there was a pleasure to work with....Don Terpening our sales person was great....Keith Todd made the finance end a breeze and Ben in Service did a walk thru that left us very satisfied and we had service done and the two gentlemen who worked on our car and RV were wonderful....I left Alpin Haus satisfied and as their welcoming sign greeted us HAPPY CAMPERS...
All of it!
How friendly the sales team and everyone there was.
Very kind and responsive.
Our experience at Alpin Haus from start to finish was exceptional, from sales with Asa to financing with Keith. The service department was excellent in their preparation and walk-through. We are first-time RVers and we enjoyed a stress-free experience. Our decision to patronize Alpin Haus and purchase a Grand Design was based on several months of research and shopping. We felt that both the dealership and the trailer (XLS22MLE) would be excellent choices for us. We will definitely share our outcome with friends and family going forward!
The customer service is above and beyond.
We purchased a travel trailer from Alpin Haus and the whole experience was awesome right from the front all the way through.From Mike the salesman to Kyle the business manager to the walk through with Morgan(guess what Morgan) you where wonderful thanks for all the info.I would definitely buy from them again.Thanks for the wonderful experience we had.The company should be proud to have all of you working for them.
Professional service department that cares about the customer. Work is performed right the first time and on schedule. I highly recommend Alpin Haus in Port Jervis.
The service department is good. They work on my Thor vehicle that was purchased from a private party but they treat me the same as though I purchased from them. This treatment makes it highly likely I'll consider Alpin Haus when we buy our next RV.
the entire staff are perfect and a pleasure to do business with
Location, sales person (Adam King) selection
Dave B in the service department was awesome he helped us out with getting a tow package hooked up to our car. Every employee that we have met has been very friendly and helpful.
Great service! Everyone We dealt with from start to finish was courteous and professional.