based on 1582 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Service
It is all good đź‘Ť thanks
The service department is not very good. Staff is not friendly and they messed up my service and something was taken from inside the storage compartment.
Service very coordinated.
Great variety of products and excellent sales/service!
Great service.
Very knowledgeable staff and easy to work with.
Service Writer and techs are very friendly and professional.
Friendly and knowledgeable employees
Everything it’s a beautiful facility the staff are friendly and patient there is a welcoming professional vibe throughout the entire property and the unit I purchased is perfect for our family!
Service needs to reply back to customer much faster. Rarely get a live person during business hours to talk to and have to leave a number and call back several times before a return call
The sales team was great
Didn’t get the features discussed and desired.
All of the people we encountered at Alpin Haus were fabulous!
Especially Jennifer and Kim. Such professionalism, interest in making sure everything is right, and just good-natured eye contact.
We knew our camper was in good hands.
We will always recommend you.
So far love our Jayco. Justin, Tom, Dennis, and Chris have been wonderful to work with!
Responsive to my needs
Brian treats me great all the time. Very helpful. Great guy!
Great staff
always the best!!!!!
Our 2023 Thor Tellaro has been with you for 7 weeks. We are probably in Lemon Law territory. The only reason this isn’t a zero is because the person we are working with is so great.
I have had a few issues with floor and other things not getting done not worst place to go but not at 100 percent either.
I am a long time customer. Honesty, consideration as well as good service in as timely a manner as possible
The employees at Alpin Haus are just top notch - very helpful group. Whether it’s testing the pool water or helping with questions on an item on the floor, someone is always available with knowledge and advice. I love all the lines they carry in the store and feel confident when I purchase something at Alpin Haus.
Service and communication are poor. I have dropped off my RV a few times for service and repair only to find they didn't address all of the issues I requested. Example: requested they set the tire pressure and they set 4 out of 6. The 2 inner tires weren't even close.
Service department never answers the phone.
I have had to get Service elsewhere a few times to fix issues because they don't return messages.
Giving Alpin Haus 1 more try. So let's see how my RV looks when I get it back.
Not done with my rig yet
I told the service rep, Randy Robb that there was a issue with the wiring when I picked up my trailer back in May . Finally the wiring melted, brought the trailer out and was charged $600+ for a $17 part when it was your fault that this did it. Randy insured me that the trailer was OK when I got it back in May/April. My $80,00 truck isn’t stupid.
Knowledgeable, personable staff. Great to work with. They care about their customers and always look to be supportive and helpful
Good service
Thanks guys!!
Friendly and extremely efficient customer service
The boat we purchased was in stock, it was ready for pickup in a short timeframe. Salesperson and techs were knowledgeable, friendly and accommodating.
Everyone was very helpful