based on 765 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked that you have great customer service staff that accommodate your schedule. And rv tech staff did a great job also diagnosing my problem and fixing.
Dave in the service department has been a pleasure to deal with. When I first called about a recall I had a return phone call with in the hour which was great. Alpin Haus has given me the feeling that they cared about what I needed to get done even though I did not by the RV there.
Before purchase, everyone was helpful, returned messages, and was overall polite. I had even given a 5 star review because I was that impressed by the attention and felt confident with the decision to buy.
Not even an hour after purchase, my experience completely changed. The Salesman was rude and made fun of me. Other staff members apologized for him but he never did. Within 2 days, there were over 2 dozen items that needed to be replaced or repaired. When I called for help, the staff did help, but said they were busy and to call the manufacturer going forward.
My travel plans for the past 2 months have been ruined because I still have not been able to enjoy my purchase. For 3 weeks, I worked with 2 people who would commit to a follow-up, but did not return my calls, and Thor advised to work with you. I had to reach out to the Better Business Bureau to get you guys to call me back.
More than 1 person on your staff has shared my experience is common- that the first time buyer would have dozens of issues the first few months after purchase. Had they shared this when I was looking to buy, I definitely would not have. I would have purchased something used again.
Some folks have asked where I made my purchase, and I've told them not to go to you. I really feel conned and foolish. As soon as I can, I plan to get rid of this headache. I don't ever want to work with you guys again.
Alpin Haus sells some of the best built RVs on the market. Service is done by highly skilled, knowledgeable staff I highly recommend them
Too many return trips to fix roof leaks which led to other problems, as well as several other problems. If someone asked me about either the Grand Design product or service I would have to be honest. This was a brand new camper bought from Alpin Haus and has been one headache after another. Hopefully the latest fixes will be the last trip back to Exit 16 for this year.
better answering of the phone i feel it should not take over 2 days calllig on a regular basis to receive a answer back.
Took 6 months to fix the warranty issues my camper had and while on the property my camper was hit and damaged... overall poor customer service....I paid for a dealer prep... obviously didn't get done as if it had my camper would not have been there for the repairs needed and would not have been damaged...
-we are satisfied and pleased with our recent business at Alpin Haus .. courteous, efficient, pleasant, and friendly interactions with the office service department personnel- and timely work done for our unit being inspected as was needed.
Great experience. Troy was great. Thanks for a awesome sled!
Everything. you guys are the best!!
Excellent deals and sales staff is great
Professional courteous and service is great. Been dealing with them for 3 years and always reliable
Thank you for help n service
John
Your service staff is awesome. Brandon and Kevin are the reasons I get my boat winterized at Alpin Haus. Good guys!
Excellent service and communication through text
Charged me for services not done
It's a very long story, which has been documented and is ongoing. Hopefully AH will make things right in the end, but I'm not hopeful given recent developments
Very friendly and knowledgeable staff
We love our new camper. Adam and Matt were very nice through the process. Rich and Josh were very good explaining how thing operated through the walk through. Carter was great removing our old camper and great setting up our new one.
Nice products Most important, no stress buying.
Best service!!!!!
Warranty repair took 8weeks and caused other problems when returned from the shop
Fantastic staff, extremely knowledgeable and eager to pleas
Kevin Adams is a great service representative. He got my two SeaDoo wave runners winterized (and a problem diagnosed) and back to me within 24 hrs. He contacted me as soon as the part needed for a Spring repair came in and is holding it for me until I can get back to Amsterdam at the end of the month.
You deliver , no games
I use Alpin Haus for all my pool needs. There customer service is great and they are always able to answer my questions and guide me in caring for my pool. I have used Alpin Haus exclusively for the past 13 years. Thank you for for always being there for me.
Friendly and knowledgeable employees
Good service. Dave, assistant manager, excellent service
Dave in service was great as always no problems at all
They were on time and the men were friendly and worked good together.
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