based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Make i t easier to call service.
We told representatives on phone that outside radio speaker was not functioning, upon arrival to pick up camper , the first representative said that he saw the issue documented in the computer however when sent to the representative we spoke to on phone when making appointment, stated we never told her that was an issue.
You can never reach a representative in the service department, you have to leave a message and then you never receive a call back . We had to reach out to our sales representative to get someone in service to contact us .
We very much enjoyed the sales experience, and love our camper , However we would not recommend Alpin Haus as the service department is sub par to say the least.
I just love Geof. He always works hard for us. The service dept. in Saratoga took their time with us on delivery. explained everthing very throughly.
Friendly helpful staff. Work completed in a timely manner.
Paid $62K for a boat and had to buy a $12 adapter for my trailer. Are you kidding me?! Should have given it to me!
Your staff was very helpful, accommodating and knowledgeable.
I’ve had my boat serviced at Alpin Haus for nearly 10 years. I continue to be highly satisfied with the work done and communication.
Great service
Friendly staff
We got an appointment for needed repairs earlier than expected. Not a month away.
I have been coming to Alpin Haus since 2016 to have my RV serviced. I receive the utmost in care and attention to my concerns. Dave Behuniak has been an advocate of sorts for me "taking me to school" in many areas RV'ing. Recently my RV was in to diagnose an inverter issue. I spoke to Jennifer who arranged for the service and it was determined the issue was battery related and not tbe inverter. The charge for this was very reasonable. I am very happy with Alpin Haus and the staff. Thank you, Patrick Strack
It was a very easy experience and the staff was very helpful.
Fair and quick.
Simple to schedule services
Excellent customer service
Friendly staff and prompt service
Very professional. Thank you
Great service, courteous and professional!
Brought our camper in to dewinterize. Happy with the service. Everything was completed as requested.
Promptly answer my questions and taking care what I need at timely manner.
Alpin Haus has always been responsive and their customer service is excellent!
Service Dept is prompt
Service department was wonderful. Customer service was great. Jennifer kept me in the loop the entire time our camper was there. She was honest about what needed to be done now vs what could wait a bit and where our money would be best sent. Even when they found an issue they would not have the time to fix (due to it being busy season), Jennifer called around to multiple handymen she trusted to find someone that would be able to do the work for us. We will never go anywhere else for service again!
Your customer service at every level is responsive and attentative to concerns/needs.
Fast & friendly service performed while I waited for repair
Everyone we met from Sales, Parts, and Service was very professional, helpful, patient, and pleasant to work with. This is our first travel trailer and we had a LOT of questions and concerns, but they helped us work through it all.
Great service from start to finish.
Would recommend to anyone looking for a new trailer.
Great quality & services.
always call back product ready on time staff friendly
Phone system
I like the full range of products and services to compliment our RV's.