based on 2252 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Al was very professional. On time job done, very satisfied with beltway builders.
Way, way overpriced.
The price
QUICK RESPONSE TO THE CUSTOMER
Your colleagues have been most efficient and providing information and getting back to me in a timely manner.
Speed
A better price from a competitor.
We still have not received a quote even after reaching out several times. It has been almost 2 weeks since our initial meeting for measuring and looking at the doors, etc.
I'll call today
Estimate was a bit higher than expected. Used another service , but would consider BB again for another job.
The presentation was awesome. Robert was very patient and we appreciate his time. We will be making a decision soon.
The oral estimate was $1500. The written estimate was about $150 more. There was a 3% charge for a credit card payment.
The company that got the job came in at $400 less, with paint included, and is here now doing the work. They are based in Elkridge. The owner came and gave us the estimate. His son and another workman are doing the work. Both have over 20 years experience.
We love working with Phillip. He is punctual, professional and polite.
Estimation process for now.
More communication
The Service the good customer service about what's going on with my product
The estimate I received for replacement windows was wildly excessive.
Waited hours for you not to show up and we’re told when I called that I had cancelled the appt. I confirmed in a text and never called to cancel. Was told by your customer service that you did not do the type of work I requested. A simple phone cal from you would have been appreciated and professional. Very disappointed customer. Name removed Phone number removed
Service tech is very good hard work.
Your person did not arrive. If running late or some other problem, a phone call would not only be appropriate and professional but might mitigate the problem
Not reliable
Your sales person was very professional, but I thought the costs were too high for the job being done. I understand you have layers of people to pay, but it was still high. I got the work done for a lot less. Thanks for coming by and providing a quote for the job. Appreciate that.
Name removed
The representative from your company called on the day of the appointment that his car had broken down and he would rescheduled. However, he never called back. We no longer need your service.
WAY too expensive !
Pricing w/task-specific breakdown
The service is excellent. The quality is very good too.
The company representative was professional, knowledgeable, and personal.
Cost was set to high
The sales person was great and your product. Just can’t afford a 10,000 project for the door when there are other areas of the house that needs attention. We are not replacing the door. Only the screen. Thank you for your unparalleled service!
Helpful assistance to assure attention to all details for the poject.