based on 2309 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Estimate visit was rushed and I never received the quote.
Communication by sales rep was very poor
I had an appointment on June 11 at 530 and nobody showed up. I waited till 630 aned still on show and at 730 nobody showed. I was very disappointed no call or anything. I confomed the a appointment No one called or anything. there computer is as reliabale as there phone
Yes - quotes that varied by 5,000 dollars on same door wholesale versus retail installed
Too expensive. Revisiting renovations at a later data.
Jeff came for an estimate but didn't stay even 10 minutes. He didn't seem interested in our business for no specific reason, and it seemed like he intentionally overbid the job to get rid of us. Very disappointing.
The sales guy was kind of condescending and tried to sell via bullying vs explaining why something might be better.
Nothing else is needed at this time. I am just getting information on possible cost. I will contact you when I make a decision and ready to proceed with the project.
I will contact you.
Price point was too high.
Professional service
I was greatly impressed by the speedy response to my on-line request for an estimate. Lisa contacted me within minutes and provided me with an appointment at a time that I requested. Robert was very professional and pleasant to work with. He was able to answer our questions and give us an estimate all in one day.
Great service.
I am not going to spend $59,000.00 to change out 15 windows.
Felt pressured.
The cost estimates provided by the sales rep were astronomical; 3.5x my budget. I was stunned that it cost that much. I cannot proceed with purchasing your products solely because of the cost. Sorry.
We love the Marvin brand, and appreciate the upgrades it has.
Trying to adjust our budget to fit this project in.
Price quoted was way too high compared to competitive quotes.
I need a fire rated two-panel single door and was told it would be approximately $5,000.00.
prices higher than competitors
Price was way too high.
You advertise small jobs but then have an exceptionally high minimum charge.
Misleads the customer.
Seems like prices are extremely high ðŸ˜
I was scheduled for an assessment and the assessor did not show up for the appointment. I was not informed that the assessor would not be able to make it.
I was informed after I called to inquire about the absence the next day.
They can match my existing windows
Professional, easy to work with, and offering to give ideas of bettering the project
Price !!!
The estimate was high and there was no true desire to work my project
I had a friend who has been in construction industry for many years come out to check the windows. He found the double-hungs on both side of my picture window were off-balance and believed to be cause of the drafts. I do not need to replace those at this time but will definitely call on you again when that occurs. TY for your valuable time. First name removed
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