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based on 1282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have a difficult patient to deal with I would recommend anyone that has the patience
No shows
Many different staff
Absolutely amazing service!
Scheduling challenges - even after I had communicated, by phone, what my needs were. The fact that the workers are unable to transport clients in their vehicles prohibits respite being out of the home. Certainly not ideal in my situation.
You are very good at what you do plus patient. Keep up the good work!
Thank you!
You are far more organized and efficient than the other agency.
To put it short, good service!
Very Happy with the service provider .
Easy of organizing services
Doris was very professional and made my husband very comfortable from the first moment she was here. She was friendly, caring, respectful and prompt. Rena who came for the assessment was also very good. It was nice to be able to book Doris for added time without any difficulty or paper work. This was a difficult time for both my husband and myself and certainly your help made a difference for both of us.
Nurse next Door was always available by phone 24/7 and our satisfaction with client-caregiver match of the utmost importance.
THE PERSON DISPATCHED WAS VERY FREINDLY AND PROVIDEDEXCELLENT CARE FOR MY WIFE
I have had a hard time finding someone capable of being my dad's companion in the past. And I feel that Nurse Next Door has accomplished giving him that care. He seems to like the companions also.
Caretakers seem to be well trained for the most part & when I call NND, they are willing to listen.
I was disappointed to find out that the staff doesn't drive the elderly to appointments/errands if needed.
At the beginning the caregiver from your company didn't have the client information. Had to wait until the following visit.
There hadn't been anyone who followed up yet personally to ensure our needs were met.
Fast, convenient and great staff
There are a lot of reasons too many to list some are good and some not as good
My mother is happy with the care givers. Scheduling conflicts are always be resolved.
Hard-working caring
Finding consistent companionship members (many changes of staff).
All of the caregivers my parents have had are exceptionally caring people. We are very grateful for them.
I am pleased with the performance of some workers and not others. Not many are available on the weekends.
NND follows up quickly on service requests.
No lengthy wait lists, friendly staff, professional, reliable, nice caregivers, excellent communication and desire to presonalise their care and work around rhe client's circumstances.
We've had as some horrible inappropriate caregivers and currently have wonderful ones. I just find the organization unorganized and the turn over is so high it makes me question why. I felt like I would ask questions with last care designer and never get an answer back.
Sincere care from my mother's nurse
Very pleasant to deal with. Will often do little extras that I need done.
The main caregiver for my parents is very loyal to them. She cares for them and tries hard to keep them comfortable, and happy.
The woman who companions my Mom is fantastic.
Bad experience with a caregiver and No one give me any updates regarding that matter. It is my right to know how does the agency deal with my complain.