What our clients think of us!

Team members help and support
each other.

She was very understanding with my situation. I'm glad she got to see things first hand.

Girl not showing up for shifts or sleeping on awake shift

Lots of turn over in caregivers, would be happier if it remained one person for a longer length of time.

I bonded really well with my nurses. Very understandable and felt comfortable to be around.

Complete lack of organization when it comes to scheduling and employees who have little to no interest in doing what they are scheduled to do/or over qualified for tasks. High turn around of employees coming to the house. Seemed like every other week I was being sent someone new.

I am able to get the service when I want it. I have been happy with the service received. I do not feel that I require more service. I would like to remain as independent as possible. It is nice to know that the service is there when you need it.

Love our respite worker june

Very quick to respond and caregiver is a very good match for my 96 year old mom!

I feel that having a qualified person looking after your injury, it relaxes your mind that everything is okay

The caregiver for my grandmother is outstanding.

This low score is due to the fact that my request for a caregiver went in LAST YEAR and there was very little / next to zero follow up with me on my request. This was due to the multiple staff changes at NND and nobody bothered to pass my file on for a continued search. Every time I called to inquire I had to explain my needs all over again which was extremely frustrating in an already challenging time. I don’t think I would refer anyone to NND for this fact.

You are really helping people

Our caregiver always listens to what we ask her to do. She makes my dad feel very comfortable and she takes such good care of him ( spoils him!) and he loves it! She is so kind and cares. My dad is blind and she organizes his home so much and so well that I never hear him complain about loosing things any more.

I cannot tell you enough what a difference this has made in my dad’s life. He asks all week when she is coming. I am currently rearranging my dad’s finances and will book two days a week instead of one day very soon.

Thank you so much for introducing us to Ella, she is amazing!

Kathy looks for extras to be done and gives me the support and encouragement that we need. She arrives on time and after my bringing her up to date, she starts working.

Chatty Cathy has been amazing

Frequent need to redefine service requirements and high staff turnover.

Your nurses were kind and gentle and competent and understanding and caring and professional and amazing and wonderful. There aren't enough words to express our gratitude for their efforts in our mother's last days. We are blessed to have had your staff assisting us at this difficult time. We can't thank you enough.

Everything very professional from first assessment on. Staff very caring & knowledgeable. Keeps me well informed. Thank You

Our Companion Joan

Great service in reliability and trustworthy from the service that we receive

Poor communication with families, high turn over in office means I never know who I should contact. We develop relationships and then have to start over. I feel I often have to reach out for schedules, etc instead of them being provided. Or hca get scheduled for LPN shifts and off i didn’t correct no one know the better.
I had to call yesterday to confirm if someone was coming or not. I was told someone would confirm with me. No one did.
Most caregivers (Keiffer, Kesi, Alfia, seema) are great but we’ve had many that are not.

Great care...... but sometimes 3 hours are not needed. Have you thought of min. # of hours per week for some cases?

While we really like the caregiver we currently have, we believe ones like her are few and far between. Most of them are just glorified companions who do very little . Not worth the very high fee that is charged.

We don’t get any feed back as was requested at our last meeting.

I have liked most of our nurses, but there have been some problems

Because same caregiver threre are not doing sometimes

They have been more than accommodating with scheduling requests and are very meticulous in getting the right care for my mom.

This score reflects the attention to detali that your caregivers show and their carring attitude and respect for the client. Also I am impress how promptly your staff deals when problems arise.

I called needing help for my mother being discharged from the hospital 5 days earlier than we had been told she would be there. She was discharged Xmas eve. You provided 24/7 support Xmas day. NO Other agency was as helpful or as kind to our family. Our mom is still in your care,we have been contacted when necessary with scheduling and concerns. Your staff have been very co-operative with the staff in her residence. 10 out of 10.
Thank you very very much.
Name removed and all our family!