What our clients think of us!

Because same caregiver threre are not doing sometimes

They have been more than accommodating with scheduling requests and are very meticulous in getting the right care for my mom.

This score reflects the attention to detali that your caregivers show and their carring attitude and respect for the client. Also I am impress how promptly your staff deals when problems arise.

I called needing help for my mother being discharged from the hospital 5 days earlier than we had been told she would be there. She was discharged Xmas eve. You provided 24/7 support Xmas day. NO Other agency was as helpful or as kind to our family. Our mom is still in your care,we have been contacted when necessary with scheduling and concerns. Your staff have been very co-operative with the staff in her residence. 10 out of 10.
Thank you very very much.
Name removed and all our family!

The night nurse I use is amazing

The quality of care given by most of the caregivers.

Because you guys really did care of your clients in friendly way.

Your care givers are fantastic, your willing to work with us. When someone cancels or getsdouble booked and we have to get a new caregiver in or simply don't get a care giver that is very difficult.

The care consultants are easy to deal with and very respectful. This is the second time we’ve requested companion service, both on very short notice, and was very pleased with how quickly they were able to accommodate us. We were also pleased with their understanding of eanting a particular personality fit for my mother...this alone goes along way to ensure she’s able to respond more favourably to her recovery regime. We would call on NND, if needed again in future, without hesitation. They go above and beyond to work with the families for the right fit and satisfaction.

Jolene is pleasant Does the tasks asked of her. Does good work. Is punctual

very quick to find people to take care of my father.

Very compassionate and always thinking ahead. My suppers have been improving since she arrived :-). Always on time and with suggestions on how to get my husband more involved with life.

Professionalism, promptness/availability, likability of care providers, ease/convenience of setting up services and scheduling.

Lack on consistency of care, lack of communication, poor treatment of employees leading to caregivers having to quit clients.

After stopping regular Sat morning care, we have had trouble having any kind of consistency in providers. There have been communication issues which I have previously brought to your attention. Some care providers have been absolutely wonderful, while others, we're not too sure what to make of.

I've always been able to schedule a caregiver for my father, to take him to appointments, even when it's been short notice. Dad has never had any complaints, and the caregivers are kind and caring towards him. They make an effort to tell me how the appointment went, and if I need to follow up. I can't imagine not having Nurse Next Door to provide this service, since there are no family members in the city. It's a weight off my mind when I know I have Nurse Next Door to look after Dad.

Very helpful and amazing nurses.

All the people I spoke with were very friendly and helpful. All of my concerns were rectified immediately.

You are good efficient and doing exactly what is needed. I am very happy with it==thanx==First name removed.

Good people really to help

Always room for improvement. Thank you for your good services.

The nurses are friendly and compassionate they were always great! The cleaning staff is is friendly and does an ok job. I find it very awkward to be home when someone is cleaning my house.... especially since it’s not done the way that I like it... sometimes it seemed as if they really didn’t care if they did a good job or not. I would have preferred to hire my own cleaning lady that I know would have put a little more effort into their work. I’m not saying the more consistent one I had didn’t try... she did well for the most part... the other two I had weren’t really all that into doing their job well unfortunately. However, I didn’t feel right saying anything because they were there to help me out and I I felt I really should just appreciate the help.

Miss communication on the part of nurse next door they mention the service but forgot to mention the cost

We have just started using the service so, I am happy with what has happened so far and how quick the response was to get a nurse to start her visits with my father.

Constant turn over of Care designers; hard time finding new caregivers; No back up providers......

Good managedment followup.

Personal benefactor of home support service.
Great service and this employee will go far in her chosen career.

A wonderful night nurse, Moncy, that you sent me. I was not nearly as impressed with the other care providers you sent but Moncy more than made up for it.

Your staff were responsive and got back to me quickly with scheduling issues.

Miscommunication and lack of communication.
- On numerous occasions, we've called for something and been told we'd be called back and never get a return call.
- We have had miscommunications where a CG was scheduled, but we weren't notified we had coverage and decided to travel to see family that night.
- We have had miscommunication between our office and Vancouver that led to an ex-caregiver being regularly offered shifts after she had been fired.
- we have had a billing question that required 2 emails and 2 phone calls over a period of a week to get resolved.
- our schedule never just shows up in our email and almost always requires us to call and ask for it to be sent.
- when two new employees were hired, a week went by and our local homecare office (that does our training) had no idea anyone had been hired.

Adeeba has only been with us a short time (since Oct 16th) and she feels like family. My girls adore her ! She is very sweet and caring!