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based on 1380 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like most of our caregivers but I feel the communication piece is a major fail - just this week we had a caregiver arrive and was scheduled (but I didn't know as I had not received a calendar) on a holiday Monday (when I had previously asked for no staffing on holidays as last month I stay up until midnight the night before a work day and had no staff show up in August) and she then had to go home. Tuesday night the care-givers car broke down and although she called in, no one called to inform us, so again, I was up until just about midnight.
This is not new and seems to be an ongoing issue.
I have been happy to have a selection of workers. There have been mess ups with scheduling lately though.
Great service. The care coordinators are very nice, understanding and compassionate. They never fail to follow up if I have some concerns. I don't feel like I'm a bothersome to them.
The care providers are great as well. Very caring and understading.
The caregivers are friendly and helpful.
wonderful caregivers and easy scheduling
I have no complaints. I have been happy with the service we have received. Thank-you!
Yvette is excellent! The only reason I might hesitate is the cost. Grateful for NND.
Intake was streamlined, match was quick and worker is good with my child
Cannot find a worker for our son
The ones that are good don’t want to come back
And the ones that aren’t have no experience
And come to work in dresses to watch an active boy
The people who come to help my dad are very kind, knowledgeable and caring.
Great caregiver, service provider. Well at least this one Alma is the best. And my son had so much fun and success in all his summer camps. Thank you.
Unreliable workers and billing issues. The people I have spoken to on the phone have been wonderful!
I have had concerns with incorrect bookings and inappropriate behaviour/responses from the call center. Issues have been resolved with the help of the care designer and that has always been appreciated. I do like the care providers that have been sent into my home..they have all been a great match for my son!
Very nice healthcare aides but very expensive
The health care aid was awesome, can't say enough about her. Really appreciated everything she did for me.
LPN start egging the patient on things that really wasn't any of her business.
Great service and feedback
You are usually able to fill the requested shifts. The workers are usually pleasant.
Are respite worker is absolutely awesome working with my girls Tenysha and tyanna.
She's great !
Very fast service
When my mom was having problems with her health you took the time to contact us and let us know.
She is pleasant and very helpful and hard working
My respite worker is really good with my girls
The nurses gave generally been super and our dealings with have administration have been good.
The staff is compassionate and most stuff go above and beyond
same as last reason.
Service was great. Very pleased with the results and work performed
We live away so not able to see who the care attendant is and how she interacts with the patient.
Nurse next door is very prompt in replying to inquiries and providing feedback to us as well as any schedule changes
The amazing servixe we have recieved feom our care giver anika has restored my faith in the nursing profession. We have been truly blessed and rapidly she has become almost a part of our extended family. That is the biggest reason for the great score
For the most part you are reliable. You get some super workers and some not so reliable workers.