Nurse Next Door Edmonton SW
10942-124 Street NW
Edmonton
AB T5M 0H5
Canada

Average rating: 8.6 out of 10 based on 1282 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 19, 2017 — Rated 10 out of 10 by D.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Sister Elizabeth is very quick and if asked to do any extra cleaning she is more than happy to help me.
Report a concern   March 15, 2017 — Rated 7 out of 10 by D.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

When you find the right caregiver with experience and work ethic then it's very much worth it.
We had a very negative experience with one and a disappointing experience with a couple more (one of which was just filling in for a day).
We would recommend to friends that they supervise any caregiver at first to make sure they are knowledgeable and have common sense . The cost is very high as well for a client that needs no medical attention. The fees are comparable to other services though. The caregiver we have now is wonderful so we are very happy with her.

Report a concern   March 15, 2017 — Rated 8 out of 10 by R.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Generally very satisfied. Would have been a 10, we had one not so satisfactory experience. It was handled well.
Thank you
Report a concern   March 14, 2017 — Rated 7 out of 10 by J.D. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

That's what I felt you deserved
Report a concern   March 10, 2017 — Rated 6 out of 10 by B.K. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Workers often not available on short notice or weekends. Lots of good workers.
Report a concern   March 10, 2017 — Rated 10 out of 10 by B.H.L. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

My Dad is receiving respectful visits and treatment from your staff. If the scheduled worker there are always arrangements made for someone else to see my Dad.

Report a concern   March 9, 2017 — Rated 10 out of 10 by J.N. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Phenomenal care givers and outstanding customer service..
Report a concern   March 9, 2017 — Rated 9 out of 10 by M.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

We have had excellent service from Dawn P., Mom's nurse. She has gone out of her way to keep us informed. I also appreciate the fact that Nurse Next Door monitors in/ out times for visits.
Report a concern   March 9, 2017 — Rated 8 out of 10 by B.T.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Your service is an excellent option for people requiring assistance with day to day living due to health problems.

Report a concern   March 8, 2017 — Rated 10 out of 10 by V.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Communication!
Report a concern   March 8, 2017 — Rated 10 out of 10 by D. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

There were times when I needed a companion the same day and my request was fulfilled. It really is necessary that my dad get to his transfusions and I have been able to count on Nurse Next Door. Thank you
Report a concern   March 8, 2017 — Rated 8 out of 10 by L.G. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Administration of care has fintioned well.
The gal that was sent out was ok, and there was a change then because of illness and new gal I will co tinue to followip with Dad on new gal
Report a concern   March 8, 2017 — Rated 10 out of 10 by D.K. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Competence and reliability of staff.

Report a concern   March 8, 2017 — Rated 10 out of 10 by A.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

flexibility
Report a concern   March 8, 2017 — Rated 10 out of 10 by M.G. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

My mother loves the care and attention that is being provided over what capital Care provides.
She is happy when she knows Kathy is coming.
Report a concern   March 7, 2017 — Rated 10 out of 10 by I.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

When I needed care for my son, Nurse Next Door was able to start care for him in a matter of days. I could not find a respite person and other organizations always have a huge waiting list. With Nurse Next Door, there wasn't a waiting list.
Report a concern   March 7, 2017 — Rated 8 out of 10 by D.D.S. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Sometimes a communication problem.
Report a concern   March 7, 2017 — Rated 7 out of 10 by D.T. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Cost, very expensive. Would like to have someone with my mom more but can't afford it.
The invoicing was a little screwed up to begin with. I think it is straightened out now.
Bailey is wonderful and my mom really enjoys her.
Report a concern   March 7, 2017 — Rated 10 out of 10 by D.H. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

NND has been extremely helpful in all aspects of its help.

Report a concern   March 7, 2017 — Rated 8 out of 10 by R.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I am very happy with the service, starting with the initial visit, as well as the friendliness and efficiency of the schedulers. The 2 girls that have come have been nice. For our situation the minimum 3 hours is too long. Our mother had trouble understanding the one girl, who as it turns out couldn't understand our mother either.

Report a concern   March 7, 2017 — Rated 5 out of 10 by T.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Service was good in the beginning not as great any more

Report a concern   March 7, 2017 — Rated 8 out of 10 by J.F.A. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

We experienced too much turn over and a few inappropriate placements in the beginning. I do not love high staff turn over (caregivers and care designers) and having to develop new relationships constantly. But when we have gotten a golden caregiver all has been well.

Report a concern   March 7, 2017 — Rated 10 out of 10 by K.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I was assigned respite staff pretty much immediately after I requested it, and everyone, respite staff and NND workers are very professional, caring and nice! Shoutout to Alicia Bannister and Alexandra!
Report a concern   March 7, 2017 — Rated 10 out of 10 by B.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Very responsive. Able to find a home care aide within 24 hours. Compassionate staff
Report a concern   March 7, 2017 — Rated 10 out of 10 by N.S. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

My mom feels very comfortable with her nurse next door. It has eased stress for my mom and for me also.
Report a concern   March 7, 2017 — Rated 10 out of 10 by A.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I love the leadership team. Schedulers are professional and very helpful.
Great place to work!
Report a concern   February 16, 2017 — Rated 5 out of 10 by D.A.D. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

There is more than one (1) reason. it is not an issue with your company as a whole or even as a local provider, I will be returning to your care system March 14/17, if the same conditions exist I will formally address them at that timem

Warm regards

Report a concern   January 31, 2017 — Rated 8 out of 10 by L.M. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Service was good and personnel were competent.
Report a concern   January 25, 2017 — Rated 7 out of 10 by J.T. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Adaptable
Report a concern   January 12, 2017 — Rated 10 out of 10 by A.T. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Amazing service

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