What our clients think of us!

I can't text or email my schedule change requests and when I phone I have to go through a whole push Number # routine.
I don't have time for that ^*(&(*

I have been very happy with the care designer assigned to us. I have had issues with come of the call center staff and additionally there have been serious concerns with some staff sent to my home...but I did have the support from the care designer when there was a concern

Quick response. Compassionate care giver.

The care person Alma.

Flexibility in booking services.

No long term contracts.

24 hour availability of services and scheduling services.

Reena was amazing at helping our family at a very stressful time.

All the staff were friendly and caring.

No pressure sales.
Thank you all very much.

Trust between nurse next door and my friend

Great service and feedback. Caring staff

I had a very, very good service from both Nurces. They were professional understanding and provided me with a very good quality of care. They arrived on time every day and I was able to be ready for my with my various appointment. I felt very secure and in good hands thank you for finding theese angel for me.

Jocelyn T

Finally have a great worker!!!

I am very happy and pleased with the care my son receives from Edlyn.

Carlee renolds was amazing only reason

Kindest,freindly and very likeable

A few no shows. And a couple of the ppl had poor work ethic.

Nurses have been very caring and thoughtful of the patient. Always offering to help in any way.

The staff were extremely courteous and helpful in providing assistance. They provided excellent care and made certain my mother was as comfortable as possible.

Yes I would

Nurse next door is very supportive and proactive in their work!

excellent service but at times there is not a worker available when i need one

Being able to accommodate our scheduling and the level of client service provided by the care givers/companions is excellent.

I did take a point off for pricing - although reasonable for the level of care provided, I worry about affordability for the average senior. Services like these should be accessible to everyone - not just the few that can afford it. We also hope the collected fees are fairly distributed between true administrative costs and actual compensation for the providers.

Thank you for the continued excellent service.

Setting up services right away and having dependable staff show up on time.

I find it sometimes hard to navigate the supports and services to meet our needs. As opposed to meeting the overall agency or caregiver needs.

It has become more work and stress to arrange respite we find, than the alternative of either not using it or finding private providers.

Constant harassment to schedule while in hospital , false reporting , unprofessional care planners , general lack of knowledge for wound care by arts tending nurses

Joan is very professional and my sister has really attacked her herself to her

I am basing my score on my latest 'nurse', Ranjeet. She is very compassionate and understanding and is willing to try anything in the kitchen - following my recipes. She works well on her own and is very diligent at what she does. Name removed gets along well with her and vice versa and never wants a substitute if she can't come. Ranjeet is respectful of our privacy and her happy attitude just makes us feel better when she walks in the door.

Caring understanding caregivers

The ladies you sent me are very good they are perfect with my kid, he’s getting to know them ,he’s comfortable with calling the names and asking for them when they are not here also I am ,knowing they are very respectful and responsible when we are not around.
Thank you
First name removed

We have a good one now. If you’re lucky enough to get a good caregiver, then yes I would give a 9 or 10. Lots of below average people to sort through though.

For the most part you are reliable. You get some super workers and some not so reliable workers.

I like most of our caregivers but I feel the communication piece is a major fail - just this week we had a caregiver arrive and was scheduled (but I didn't know as I had not received a calendar) on a holiday Monday (when I had previously asked for no staffing on holidays as last month I stay up until midnight the night before a work day and had no staff show up in August) and she then had to go home. Tuesday night the care-givers car broke down and although she called in, no one called to inform us, so again, I was up until just about midnight.
This is not new and seems to be an ongoing issue.

I have been happy to have a selection of workers. There have been mess ups with scheduling lately though.

Great service. The care coordinators are very nice, understanding and compassionate. They never fail to follow up if I have some concerns. I don't feel like I'm a bothersome to them.

The care providers are great as well. Very caring and understading.