Nurse Next Door Edmonton SW
10942-124 Street NW
Edmonton
AB T5M 0H5
Canada

Average rating: 8.6 out of 10 based on 1282 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 8, 2020 — Rated 10 out of 10 by S.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Very quick and fast service. Easy to get hold of them. Customer service is great
Report a concern   September 8, 2020 — Rated 10 out of 10 by T.L. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I love Nurse Next Door

Report a concern   September 4, 2020 — Rated 7 out of 10 by C.V. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The past eleven months.
Report a concern   September 3, 2020 — Rated 8 out of 10 by L.F. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Excellent resource. Very accommodating. A bit pricey though
Report a concern   September 2, 2020 — Rated 10 out of 10 by B.A. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

service
Report a concern   September 1, 2020 — Rated 10 out of 10 by A.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Flexible
Report a concern   September 1, 2020 — Rated 10 out of 10 by I.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Communication

Report a concern   August 30, 2020 — Rated 10 out of 10 by T.U. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

All the nurses I had for my stay are some of the best I hv ever had you have a great crew the same can be said for Brenna in Lloydminster, you will be hard put to replace her if she decides to move on to better things
Report a concern   August 27, 2020 — Rated 10 out of 10 by D.V.D.W. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The home care giver they sent me is phenomenal. The services and communication all around is fantastic.

Report a concern   August 27, 2020 — Rated 10 out of 10 by D.J.K. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Great customer service and love worker
Report a concern   August 26, 2020 — Rated 10 out of 10 by M.G. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I have found their staff to be attentive to my concerns and particular needs from the excellent care designers Kieffer & now Amber to the scheduling staff Lara, Lesley and Dianne, Sylvie & Julieto the caregivers Alexandra, Mary, & Estela who provide the day-to day care in my home.
They are all quick to address the concerns I have and have done their utmost to help me resolve unanticipated problems whether they arise from medical issues, staffing issues or scheduling. They appreciate the difficulties in adapting to caregivers and are focused on improving my situation at every visit.

Report a concern   August 26, 2020 — Rated 10 out of 10 by C.H. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Wonderful service. I am in the hospital now, iI will arrange for help when I get out.

Report a concern   August 26, 2020 — Rated 10 out of 10 by A.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Amber rocks
Report a concern   August 25, 2020 — Rated 5 out of 10 by L.M. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Cancelling days and changing day it would seem you have staff problems
Report a concern   August 19, 2020 — Rated 10 out of 10 by N.P. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The professional service from the front line caregivers and the office staff who make everything work flawlessly

Report a concern   August 18, 2020 — Rated 10 out of 10 by K.N.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The lady who came the the 1st and this week did a fantastic job
I’m so glad to have the original lady back

Report a concern   August 17, 2020 — Rated 9 out of 10 by J.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Exelent team

Report a concern   August 5, 2020 — Rated 7 out of 10 by M.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

We just started so we don’t have enough data
But so far we are satisfied.

Report a concern   August 4, 2020 — Rated 10 out of 10 by S.A. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Because they do a great and caring job
Report a concern   August 4, 2020 — Rated 7 out of 10 by J.M.J. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

We were originally informed Upon set up there would not be a problem getting care for my mom and they would even try to gear a personality to match my mom. This was not the case first 3 weeks were a struggle even getting someone to help or get booked, never mind help that was suited to my mom. The ability to fill the weekly hours of twice a week for 3 hours was not filled. There were constant cancellations and different days were only available. Was very difficult for us when we geared our request to the information we originally received by coordinators.

Report a concern   August 4, 2020 — Rated 9 out of 10 by D.G. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Good, prompt service.
Report a concern   July 30, 2020 — Rated 10 out of 10 by J.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

There continuing following up, to ensure the best service they can provide for each client.
Report a concern   July 23, 2020 — Rated 10 out of 10 by R.A.E.H. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The staff are professional,

Report a concern   July 22, 2020 — Rated 8 out of 10 by R.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

My family was very happy with the care that some of your staff provided for my Dad. Even though we had a couple bumps in the road Bernadette and Carlito showed so much compassion and provided wonderful care for my Dad during this very difficult time.

He was a proud man and the dignity and respect they both gave did not go unnoticed. If we Could have all our providers bring that attention to all the patients in the world, it would be a much better place.

Bernadette was such a comfort to my mom and it gave me piece knowing she was there and that she was going above and beyond. She really looked after them both.
Report a concern   July 22, 2020 — Rated 10 out of 10 by E.P. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Nurse Next Door was able to provide care on very short notice. The Nurse Next Door nurse (Sammi) was professional and caring, both towards the patient (my husband) and towards the rest of our family. She provided overnight care while my husband was on palliative care. Being able to relax and get a good night's sleep made an extremely difficult situation a bit easier to deal with. I also appreciated that I was able to cancel future care on short notice when my husband passed away.

Report a concern   July 22, 2020 — Rated 8 out of 10 by R.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I would have given a 10 but our first couple nights the care givers we had were definitely not the right fit
Report a concern   July 18, 2020 — Rated 10 out of 10 by B.K. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The Care aid was friendly & good at giving tlc.
Report a concern   July 3, 2020 — Rated 10 out of 10 by M.G. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Your healthcare aides are wonderful, caring people.

Report a concern   July 3, 2020 — Rated 10 out of 10 by A.S. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The quality of the caregivers has been excellent. Dealing with the administrators like Amber and Dianne has also been easy and they’ve been very helpful.

Report a concern   July 2, 2020 — Rated 10 out of 10 by P.L. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

We truly love the nurse, Megan, very professional and kind. Very helpful, friendly. Assists with anything that needs to be done. It’s been a great experience so far.. An awesome service.


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