Nurse Next Door Edmonton SW
10942-124 Street NW
Edmonton
AB T5M 0H5
Canada

Average rating: 8.6 out of 10 based on 1257 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 25, 2020 — Rated 10 out of 10 by Y.M. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Friendly service, caring people
Report a concern   November 25, 2020 — Rated 10 out of 10 by M.V. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I would recommend because all carigivers very professional, kind and responsible staff
Report a concern   November 25, 2020 — Rated 6 out of 10 by R.W. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

High cost
Report a concern   November 24, 2020 — Rated 9 out of 10 by O.U. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Your service is okay

Report a concern   November 24, 2020 — Rated 9 out of 10 by N.P. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The service and care that i have received from the staff has been fantastic
I would certainly and have already recommend your company to several people over the last several months.
Report a concern   November 24, 2020 — Rated 10 out of 10 by K.M. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Caregiver was great- and so nice that there is a service that can help me with my sedation dental appointments!!
Report a concern   November 23, 2020 — Rated 10 out of 10 by G.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The level of care provided for my child is exceptional. The main office staff are nice and very accommodating to our scheduling needs. They always go above and beyond.

Report a concern   November 23, 2020 — Rated 3 out of 10 by S.M. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Never once was I asked for feedback on the caregivers. First caregiver had never worked with an adult so there was no way after breaking my arm and fracturing my pelvis I was going to have her shower me. 2nd caregiver lacked a proper sense of boundaries - too much personal information shared. 3rd caregiver was perfect - professional, caring, gentle. Kept herself busy with extra cleaning...
Report a concern   November 23, 2020 — Rated 10 out of 10 by E.P. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I like the way your worker look after my daughter seem family and she teach my daughter and I can see my daughter improve I’m happy so much thanks. My English is limited hope you understand

Report a concern   November 23, 2020 — Rated 6 out of 10 by A.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Communication is starting to fall... it was amazing now it’s going backwards
Report a concern   November 23, 2020 — Rated 10 out of 10 by J.D. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Great service for our disabled son.
Report a concern   November 23, 2020 — Rated 10 out of 10 by J.M.J. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Mom likes and looks forward to the nurses that are coming to the house.
Report a concern   November 21, 2020 — Rated 8 out of 10 by S.A.W.S. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Easy to set up account and get help fast
Report a concern   November 20, 2020 — Rated 8 out of 10 by C.G. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I am extremely happy with our care provider!! She is amazing and takes such good care of my son.

I DO NOT like dealing with the call centre. I tend to email for proof of changes but the times I have to call are very frustrating with language barriers or getting calls forwarded to Vancouver.

I emailed last week and got a call ba k and I was supposed to get a call back from someone and no call has come.

I had requested my care giver get paid her her shifts that I cancel with the covid regulations of not having people in your home no call back has been received.

Report a concern   November 20, 2020 — Rated 10 out of 10 by L.P. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Helped out in a time of need
Report a concern   November 20, 2020 — Rated 10 out of 10 by K.G. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Have always had a great experience

Report a concern   November 20, 2020 — Rated 10 out of 10 by K.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Very caring and reliable staff
Report a concern   November 20, 2020 — Rated 10 out of 10 by C.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I am POA for my aunt in Edmonton. I live 10 hours away and I’m always concerned about her living on her own. Having Aster look after her twice weekly has been a godsend! She is friendly, courteous and continuously goes out of her way to make Aunt Mary’s day special. This really gives me peace of mind!

Report a concern   November 19, 2020 — Rated 9 out of 10 by D.T. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I find her very courteous. respectful. and will do whats needed. making me food .or housecleaning

Report a concern   November 19, 2020 — Rated 7 out of 10 by C.D. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

That is my opinion of the service.

Report a concern   November 19, 2020 — Rated 10 out of 10 by B.A. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

My wound care RN nurse Peta Stewart is very professional.

Report a concern   November 18, 2020 — Rated 10 out of 10 by J.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Find them very efficient, have their finger on the pulse.
If you need to talk to them, if busy, get back to you very quickly.
Report a concern   November 18, 2020 — Rated 10 out of 10 by S.P. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Friendly knowledgeable staff
Report a concern   November 17, 2020 — Rated 10 out of 10 by T.S. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Here when I needed to go to the doctor .
Report a concern   November 17, 2020 — Rated 10 out of 10 by F.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Flexible an punctual

Report a concern   November 7, 2020 — Rated 10 out of 10 by M.J. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Responsiveness

Report a concern   November 6, 2020 — Rated 5 out of 10 by M.S. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

More qualified than I required

Report a concern   November 4, 2020 — Rated 9 out of 10 by J.M.J. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Best effort was made to consistently meet all our expectations

Report a concern   November 3, 2020 — Rated 10 out of 10 by A.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Amber dycota are the best and soooooo helpful supportive understanding and caring

Report a concern   October 29, 2020 — Rated 0 out of 10 by R.L. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

You were unable to send the same employee for even two days in a row. I spent a great deal of my time explaining what needed to be done and how to do the tasks required.
This was time that I was paying for. When caring for an ill patient the care giver should be able to establish a relationship of trust between him or her and the care giver. Each time I contacted your organization I spoke with a different person. Too many chiefs and not enough workers. There was a day when Aisha was to be here at 9:00 AM and not come or contact us. It was after 9:00 AM when you called to tell me that she had an appointment elsewhereI. I cannot believe how poorly your business is conducted. I will not recommend Nurse Next Door to anyone. I will in fact give you poor reviews wherever possible. Shame on you all. Your excuses and the number of times you all said sorry was disgusting. I do not believe that your group has any empathy. It is difficult enough to have a loved one ill with a very poor diagnosis and have to endure such horrible treatment from your management. What and who do you care about?

Privacy Policy