- Phone: 780.737.4323
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based on 1282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I already recommend NND
You listen and act
Always on top of everything esp scheduling. Very accommodating to their client's needs
The assistance was much needed and helpful while recovering from surgery and was unable to do certain things on my own
easy and available call centre with polite helpful agents.
Again Brianna is the best , she is an asset to your service , one of the best in my eyes
They're very good
Eve is great and Arnnie is always available.
You!ve been helpful to me.
Marilee our care provider
Most of the Aids hired by Nurse next Door are not in fact Nurses.
The staff are always giving 100% and they help as much as they can
My daughters workers are great and she loves that they’re friendly and caring
Our caregiver Alice was excellent with my daughter. She was gentle, kind, understanding, and very supportive of her when she was having an emotional crisis and demonstrating less than wonderful behaviour. The fact that she showed ‘she got it’ made a world of difference to my girl, and to me. There were no hidden judgments or comments made to others about my child. My daughter trusted her to be on her side. Alice was truly a blessing to our family.
I like their customer service. They are pretty fast in finding the right caregiver for the clients.the caregivers are always on time.
All ways very nice and pleasant on the phone, and if busy, get back to you promptly.
Follow up on any inquiries you may have in a quick and professional manner.
Brianna is one of the most awesome caring understanding helpful nurse’s I have ever had the pleasure of meeting
Excellent Care and Friendly and courteous people. Very happy and impressed with everyone at nurse next door.
The original person who was supposed to come and meet my son and I did not show up. We love the person we have now, so it all worked out, but it was disappointing that someone could just not show up with no reason given by that person.
I found all the staff efficient and helpful and willing to help us immediately knowing we were in a bit of a time constraint. So that within two or three days Mom had care sorted for her.
Mom is really enjoying having Nastaran working with her and the care she is providing. She is good company for Mom
Your staff are professional, respectful, compassionate and helpful.
Kind courtious
EMDER McCarty was my nurse Aug 20/ 21 2019. .She picked me up from the Leduc hospital ,took my back to the Best western Preimer Hotel in Leduc, Alberta. I can not express in words of HOW WELL she took care of me.She helped me in so MANY ways. That allowd me to rest peacefully and feel safe. Please tell her THANKYOU and how much i appricated her.
Thankyou Name removed (Bernie) Grande Prairie Alberta
Very responsive , great people
Has been very big help for me since my hip surgery. To have the extra help with laundry - light housekeeping besides showering has really helped to recover since surgery.
It would depend on where the friend is located. We haven’t had good luck building a team of people, due to where we live. There is also the maturity level & personality that comes into play.
Too many visits unfilled because you do not have staff.
Brooke, our care giver is dependable, efficient,personable and friendly, always professional.
This is the biggest reason for my rating....if based only on her work I would give a 10 score. But I find the telephone service has a time delay on the transmission which is annoying, and when a worker is unable to come here it is not professional to give me the reason. That is personal to that worker.We changed our requested visit times as coverage on weekends seemed a problem, and I find that surprising with a large company.
Cost.
They are not understanding my concerns with the workers they sent. Last minute notication of worker going on vacation. Unable to locate someone for mon to fri.
Cant fill all the visits I requested. "Sorry for the Inconvenience" was their reply. Its an "inconvenience" to miss a lunch date, but its more than an "inconvenience" to have to reschedule TWICE a medical appointment, then have the care giver show up late.
The price is also higher than most.