- Phone: 780.737.4323
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based on 1257 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Too many visits unfilled because you do not have staff.
Brooke, our care giver is dependable, efficient,personable and friendly, always professional.
This is the biggest reason for my rating....if based only on her work I would give a 10 score. But I find the telephone service has a time delay on the transmission which is annoying, and when a worker is unable to come here it is not professional to give me the reason. That is personal to that worker.We changed our requested visit times as coverage on weekends seemed a problem, and I find that surprising with a large company.
Cost.
They are not understanding my concerns with the workers they sent. Last minute notication of worker going on vacation. Unable to locate someone for mon to fri.
HCAs are not trained. Sometimes it is like they pulled someone off the street to come and work for them.
Outstanding service from the caregivers and the company working with us for every accommodation.
I like their customer service .
Good service
I find I get immediate results from all at Nurse Next Door. Very professional , and very polite customer service. Very happy for all your services provided. Thank you.
I am so very happy that I had the best care while I was laid up with my injury
They meet my expectations. My groceries, dressing of my bed, vacuuming, ironing, cooks for me, helps me attend my Medical appointments, physioto bank, attend Sunday Church Service, helps me sometimes to take a walkinthe parametersof my apartment building,friendly, cleans my apartment suite, drives me to physio appointment, they understands me, and are committed, trustworthy, and responsible. So far, I have not had, any bad issue with them, and I am not expecting one. Many Thanks for their help and all those who made it practicable for them to be connected to me for such a tremendous help. May the Good LORD Richly Bless YouALL!!!(They iron my stuffs, throw garbages away,and keeps my suite clean. Merci!!!
The staff always keeps me updated with the schedule and any changes. The caregivers are all wonderful.
always problems..
Foot care was a bit late and entered looking distraught. Probably some difficulty locating
the address. A quick nail cutting (first time) treatment and she left. Forgot the name of
a cream she suggested to use three times a day. Cannot each the sole of my foot.
Everything from customer service to the friendly people I talked to. Especially my nurse peta.
I have been satisfied with all of my care givers and customer service
Have utilized the service for several months, quite satisfied with our client coordinator. And had no issues with service provided for my wife while I am away.
Likely not. Continued issues with NND internal communication - everyone needs to get on the same page. This problem happens time and time again and is very frustrating. Issues with Caregivers not getting paid on time. NND never able to adequately staff. The client should not have to always make the hire referrals.
Very compassionate caregivers and accomodating to schedule changes.
Great service great people
Your company has been more then accommodating for my husband. Thank you for everything you do!
My caregiver is amazing but the communication with in the office is poor. I find you tell the people answering the phone one thing the do the opposite. Or if your caregiver is unable to make it and no one can replace them they send no one or dont communicate with clients. Or ask client if they want to cancel. And not sleek with the client they message on the phone.
Or if someone calls in they don’t tell the workers that it’s been canceled and workers dhow up this has happened few times. And then lye and say it was not called in when it was.
Very unreliable
Everyone was very helpful
Friendly, on time, considerate group of people. Def help with ones needs.
We have a great worker
good service, timely
Her personality and her professionalism extremely easy to get along with
Focus is not on the client. It feels like office procedures and making money are more important.
It would depend on where the friend is located. We haven’t had good luck building a team of people, due to where we live. There is also the maturity level & personality that comes into play.