Nurse Next Door Edmonton SW
10942-124 Street NW
Edmonton
AB T5M 0H5
Canada

Average rating: 8.7 out of 10 based on 1380 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 23, 2020 — Rated 10 out of 10 by R.A.E.H. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The staff are professional,

Report a concern   July 22, 2020 — Rated 8 out of 10 by R.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

My family was very happy with the care that some of your staff provided for my Dad. Even though we had a couple bumps in the road Bernadette and Carlito showed so much compassion and provided wonderful care for my Dad during this very difficult time.

He was a proud man and the dignity and respect they both gave did not go unnoticed. If we Could have all our providers bring that attention to all the patients in the world, it would be a much better place.

Bernadette was such a comfort to my mom and it gave me piece knowing she was there and that she was going above and beyond. She really looked after them both.
Report a concern   July 22, 2020 — Rated 10 out of 10 by E.P. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Nurse Next Door was able to provide care on very short notice. The Nurse Next Door nurse (Sammi) was professional and caring, both towards the patient (my husband) and towards the rest of our family. She provided overnight care while my husband was on palliative care. Being able to relax and get a good night's sleep made an extremely difficult situation a bit easier to deal with. I also appreciated that I was able to cancel future care on short notice when my husband passed away.

Report a concern   July 22, 2020 — Rated 8 out of 10 by R.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I would have given a 10 but our first couple nights the care givers we had were definitely not the right fit
Report a concern   July 18, 2020 — Rated 10 out of 10 by B.K. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The Care aid was friendly & good at giving tlc.
Report a concern   July 3, 2020 — Rated 10 out of 10 by M.G. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Your healthcare aides are wonderful, caring people.

Report a concern   July 3, 2020 — Rated 10 out of 10 by A.S. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

The quality of the caregivers has been excellent. Dealing with the administrators like Amber and Dianne has also been easy and they’ve been very helpful.

Report a concern   July 2, 2020 — Rated 10 out of 10 by P.L. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

We truly love the nurse, Megan, very professional and kind. Very helpful, friendly. Assists with anything that needs to be done. It’s been a great experience so far.. An awesome service.

Report a concern   June 25, 2020 — Rated 10 out of 10 by J.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

We have had very nice and cooperative people come to our home.
Report a concern   June 24, 2020 — Rated 10 out of 10 by A.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Amber has joined the team and is amazing and is doing more for the company then anyone has done. Love how she set up a meet and greet before sendin the person i for training!!! Way to go Amber and I have already refered a friend who is also on wcb to you guys becasue of her
Report a concern   June 22, 2020 — Rated 10 out of 10 by T.U. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Because of Breenna she is the nicest most helpful person i have ever had dealings with do i would highly recommend this place to others
Report a concern   June 19, 2020 — Rated 9 out of 10 by W.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

It would depend on the level of care needed. They are excellent for giving home care as a ongoing care package. Some help were not really well versed on Palliative Care. Palliative Care is quite different from day to day home care.
Report a concern   June 18, 2020 — Rated 10 out of 10 by W.J. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Efficient, reliable services from very polite ladies
Report a concern   June 18, 2020 — Rated 0 out of 10 by T.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Because my nurse was annoying and did not wear a mask nor gloves and did not wash her hands. And the nurse next door was annoying and would call me 3 times a day for unnecessary crap.

Report a concern   June 18, 2020 — Rated 10 out of 10 by M.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Both nurses who were assigned to me
Irene and Morgan were excellent and really made me feel safe after my surgery.
They were reslly helpful and im truly grateful
Report a concern   June 6, 2020 — Rated 10 out of 10 by A.R. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Flexible shifts.
extended hours for the call centre.
Report a concern   June 2, 2020 — Rated 10 out of 10 by M.Z. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

My Aunt really enjoys Aster's visits, and having Aster come in weekly gives me the peace of mind knowing that she is doing ok. Especially because I live in another province.

Report a concern   May 30, 2020 — Rated 10 out of 10 by L.F. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Very helpful and accommodating. A professional, caring approach.
Report a concern   May 30, 2020 — Rated 10 out of 10 by O.A.J.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

You are very flexible and accomadating.
Report a concern   May 30, 2020 — Rated 10 out of 10 by B.A. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

profesional, and informant
Report a concern   May 28, 2020 — Rated 8 out of 10 by T.L. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

We have gone through a number of workers. We love the one we currently have but it's only two days a week.
Report a concern   May 28, 2020 — Rated 8 out of 10 by S.A.W.S. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

You responded to the emergency request and provided a service that allowed us to focus on healing!
Report a concern   May 27, 2020 — Rated 9 out of 10 by P.M. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Have not had services for a while due to Covid 19 so can not comment

Report a concern   May 22, 2020 — Rated 10 out of 10 by M.Q. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Excellent service, very knowledgeable staff.
Report a concern   May 21, 2020 — Rated 10 out of 10 by A.F. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Friendly service. NND usually picks the best workers we have ever had work for us. Kind considerate and knowledgeable staff.
Report a concern   May 21, 2020 — Rated 10 out of 10 by D.N. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I wouldn't tell a friend,Becouse you guys lied and didn't tell me everything.But the nurses were a big helped.
Report a concern   May 21, 2020 — Rated 10 out of 10 by S.C. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Good customer service. My daughter's caregivers are really nice and helpful.

Report a concern   May 20, 2020 — Rated 10 out of 10 by B.D. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

Caring and knowledgeable nurses and nurse practioners.
Report a concern   May 20, 2020 — Rated 9 out of 10 by C.G. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

I am thrilled with my care provider. I am very happy with my care specialist. I do not like all the confusion with several people contacting and no one seeming to talk to one another. Whoever I possibly can I avoid contacting the call center and have my care specialist make any schedule changes. Additionally I am hard pressed to ever give a 10 Because there is always room for improvement.
Report a concern   May 20, 2020 — Rated 10 out of 10 by G.B. Nurse Next Door Edmonton SW
What was the biggest reason for giving us this score?

We thought the service was reliable and good value. We also used your service in Victoria, BC.


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