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based on 1282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and very prompt service.
Needle resulted in some bruised nerves.
Customer care easy to deal with. Respite worker is top notch
I have noticed that since Amber started working the communication has become amazing!!!!
NND was very responsive, organized, professional and exceeded the level of care that we expected. The process to register and organize help was professional and streamlined. We were pleasantly surprised that help was organized very quickly, as we registered the same day help was started. As well, NND tried to match the service help with the personality of my father, and not only did he appreciate it, he looked forward to speaking with them.
The only reason this is not a 10 is because the help designated for my father did change over the span that we used NND, albeit we recognize that this was primarily our issue, and due to the urgent requests we made with a short lead time.
Everyone we have connected with - from first phone call, through to the various employees entering the home - have been very polite, professional and pleasant. The immediate responses we have received, and ability to quickly adjust to our circumstances has been greatly appreciated!
There aren’t words to describe the incredible experience our family is having. Each nurse who has been caring for my father has been professional, experienced and so compassionate not only toward my dad, but our entire family.
Seeing a loved one dying from terminal cancer is very stressful and to have highly qualified, pleasant nurses in the house is easing our stresses and worries.
Tara, Jem and McRae have made the difference for us during this difficult time, we will never be able to thank them enough. Being in the home health care industry in the US, myself, there is an evident difference between caregivers who work for a pay cheque and caregivers who are passionate about their job.
Thank you Nurse Next Door for your care, professionalism and compassion you have shown to our family from the very first phone call. Thank you from the bottom of our hearts.❤️
The office staff do everything they can to help, are very caring and efficient. They area always willing to switch care givers around if you get one that doesn't suit you.
Need more time with service to further assess.
Very calm and
Kind
The quick response by Nurse Next Door to my request for service on an urgent basis and more importantly the understanding, caring, & willingness of every caregiver Îve met and worked with to lift my spirits and to make my day to day life easier They treat me like a person, not a burden.
You met our request for service . Happened quickly. Friendly staff. Excellent care given.
Nurse Vivian was amazing. She was kind, caring and knowledgeable. She really helped our family during this difficult time. She also helped to emotionally care for family a family member through her gentle kindness and understanding.
Thank you Nurse Vivian. We would use your service again if ever needed
Renee
3 hours is too long. It would be great to have a 2 hour window or even a 1.5 hour choice. I feel I would schedule this more if I could have a nurse come in for two 1.5 hour sessions in a week.
Considerate and timely help in an emergency situation.
Changes are easily made.
Contractor provides excellent care.
Cheerful person doing a tough job.
Lack of communication in the officer to clinent
I am very happy with the girls that are coming to my house, I could not have ask for better staff. All of them are polite, helpful in any way possible. Thank you very much for your choice. Stella is absolutely a gem with animals that touched my heart, and my dogs and cats love her very much when she arrives to my house, she receive an explosion of love from my dogs to cute to see.
Name removed
The staff are lovely and kind and very helpful. We are still adjusting to the service but are very happy so far!
Willing to work with clients time schedule
Arnnie was very helpful with absolutely everything we’ve needed since she started. Always followed up, made sure my son and I were okay. Nurse next door is very easy to deal with. Thank you!!
For us and my daughter is the best agency in the City.
happy with service ,no complaints
Have not had your services long enough to make an appropriate response.
The nurses.
Zackmilian she was very helpful, friendly, good to talk to, and helped me in tough situations. Easily my favorite so far, including back here in Red Deer. 12/10, A++, three thumbs up lol
My second, I cannot remember her name, but she wasn't too bad either.
The other girl who covered my next night was okay.
Friendly easy to talk to.
From start to finish it was great dealing with Nurse Next Door. My mother required 24 hour care after having hip surgery and we needed help from Nurse Next Door to be able to accomplish this. Arnnie ensured we were well informed about the details of the service, Dianne did a great job of arranging for the same person to fill all the shifts we requested, and Kelsey (the nurse that came to assist my mom) was friendly and helpful. Invoicing and payment was also a very easy process. We have nothing but good things to say about them!
I find that communication is very difficult. We love the caregiver but it's hard to get a hold of someone when you have questions.
NND really is so dependable!!