What our clients think of us!

Caregiver was great- and so nice that there is a service that can help me with my sedation dental appointments!!

The level of care provided for my child is exceptional. The main office staff are nice and very accommodating to our scheduling needs. They always go above and beyond.

Never once was I asked for feedback on the caregivers. First caregiver had never worked with an adult so there was no way after breaking my arm and fracturing my pelvis I was going to have her shower me. 2nd caregiver lacked a proper sense of boundaries - too much personal information shared. 3rd caregiver was perfect - professional, caring, gentle. Kept herself busy with extra cleaning...

I like the way your worker look after my daughter seem family and she teach my daughter and I can see my daughter improve I’m happy so much thanks. My English is limited hope you understand

Communication is starting to fall... it was amazing now it’s going backwards

Great service for our disabled son.

Mom likes and looks forward to the nurses that are coming to the house.

Easy to set up account and get help fast

I am extremely happy with our care provider!! She is amazing and takes such good care of my son.

I DO NOT like dealing with the call centre. I tend to email for proof of changes but the times I have to call are very frustrating with language barriers or getting calls forwarded to Vancouver.

I emailed last week and got a call ba k and I was supposed to get a call back from someone and no call has come.

I had requested my care giver get paid her her shifts that I cancel with the covid regulations of not having people in your home no call back has been received.

Helped out in a time of need

Have always had a great experience

Very caring and reliable staff

I am POA for my aunt in Edmonton. I live 10 hours away and I’m always concerned about her living on her own. Having Aster look after her twice weekly has been a godsend! She is friendly, courteous and continuously goes out of her way to make Aunt Mary’s day special. This really gives me peace of mind!

I find her very courteous. respectful. and will do whats needed. making me food .or housecleaning

That is my opinion of the service.

My wound care RN nurse Peta Stewart is very professional.

Find them very efficient, have their finger on the pulse.
If you need to talk to them, if busy, get back to you very quickly.

Friendly knowledgeable staff

Here when I needed to go to the doctor .

Flexible an punctual

Responsiveness

More qualified than I required

Best effort was made to consistently meet all our expectations

Amber dycota are the best and soooooo helpful supportive understanding and caring

You were unable to send the same employee for even two days in a row. I spent a great deal of my time explaining what needed to be done and how to do the tasks required.
This was time that I was paying for. When caring for an ill patient the care giver should be able to establish a relationship of trust between him or her and the care giver. Each time I contacted your organization I spoke with a different person. Too many chiefs and not enough workers. There was a day when Aisha was to be here at 9:00 AM and not come or contact us. It was after 9:00 AM when you called to tell me that she had an appointment elsewhereI. I cannot believe how poorly your business is conducted. I will not recommend Nurse Next Door to anyone. I will in fact give you poor reviews wherever possible. Shame on you all. Your excuses and the number of times you all said sorry was disgusting. I do not believe that your group has any empathy. It is difficult enough to have a loved one ill with a very poor diagnosis and have to endure such horrible treatment from your management. What and who do you care about?

Nurse next door has become like family

No listening

Staff are excellent very compassionate. They know their job better than anyone. They will direct you in the best way possible. They also treat you like you are part of their family.

Alice is a great help assisting me during my hip surgery recovery.

Often times when trying to fill time slots I have had workers cancel last minute. This has happened multiple times with multiple workers and makes the service somewhat unreliable.