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based on 1257 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My caregivers are top notch and when I needed them the most due to a sad situation they helped me emotionally and helped me with the depression etc
Sabrina is the best most caring worker We have ever had. She gets (understands) Michael and wants what’s best for him, just like us. She is firm but fair and understanding.
We love Hoda - the person working with my son.
We've had LPNs and HCAs from NND and they have been high caliber people.
Very quick and fast service. Easy to get hold of them. Customer service is great
I love Nurse Next Door
The past eleven months.
Excellent resource. Very accommodating. A bit pricey though
service
Flexible
Communication
All the nurses I had for my stay are some of the best I hv ever had you have a great crew the same can be said for Brenna in Lloydminster, you will be hard put to replace her if she decides to move on to better things
The home care giver they sent me is phenomenal. The services and communication all around is fantastic.
Great customer service and love worker
I have found their staff to be attentive to my concerns and particular needs from the excellent care designers Kieffer & now Amber to the scheduling staff Lara, Lesley and Dianne, Sylvie & Julieto the caregivers Alexandra, Mary, & Estela who provide the day-to day care in my home.
They are all quick to address the concerns I have and have done their utmost to help me resolve unanticipated problems whether they arise from medical issues, staffing issues or scheduling. They appreciate the difficulties in adapting to caregivers and are focused on improving my situation at every visit.
Wonderful service. I am in the hospital now, iI will arrange for help when I get out.
Amber rocks
Cancelling days and changing day it would seem you have staff problems
The professional service from the front line caregivers and the office staff who make everything work flawlessly
The lady who came the the 1st and this week did a fantastic job
I’m so glad to have the original lady back
Exelent team
We just started so we don’t have enough data
But so far we are satisfied.
Because they do a great and caring job
We were originally informed Upon set up there would not be a problem getting care for my mom and they would even try to gear a personality to match my mom. This was not the case first 3 weeks were a struggle even getting someone to help or get booked, never mind help that was suited to my mom. The ability to fill the weekly hours of twice a week for 3 hours was not filled. There were constant cancellations and different days were only available. Was very difficult for us when we geared our request to the information we originally received by coordinators.
Good, prompt service.
There continuing following up, to ensure the best service they can provide for each client.
The staff are professional,
My family was very happy with the care that some of your staff provided for my Dad. Even though we had a couple bumps in the road Bernadette and Carlito showed so much compassion and provided wonderful care for my Dad during this very difficult time.
He was a proud man and the dignity and respect they both gave did not go unnoticed. If we Could have all our providers bring that attention to all the patients in the world, it would be a much better place.
Bernadette was such a comfort to my mom and it gave me piece knowing she was there and that she was going above and beyond. She really looked after them both.
Nurse Next Door was able to provide care on very short notice. The Nurse Next Door nurse (Sammi) was professional and caring, both towards the patient (my husband) and towards the rest of our family. She provided overnight care while my husband was on palliative care. Being able to relax and get a good night's sleep made an extremely difficult situation a bit easier to deal with. I also appreciated that I was able to cancel future care on short notice when my husband passed away.
The nurses you sent were Tara from 8-10 September 15th and Temi 10-7 September 15/16th and both were excellent. They were so caring and supportive at a time when I needed them so much. And I really appreciated Keiffer coming by and dropping off forms when my printer wasn’t working and being so pleasant. I will definitely recommend your organization to family and friends.
Thank you,
Sue Last name removed